Oasis airline in liquidation- what to do?

twitch

lucky88 wrote: »

in whose opinion that said they are (supplier)liable. when you said i called them up an hour ago. i assume you meant the ombudsman?
if that is the case and your cc people are uncooperative, ask them to write a final statement that they wont cover the extra cost

I called the Financial Ombudsman. As I said, the guy I spoke to didn't know the answer, but spoke to a colleague. They said we can claim to the bank for the extra cost of having to purchase more expensive air tickets as a result of losing the original contract (with Oasis). If the bank says no, then take the complaint to the Ombudsman.

I would assume there are reasonable limits to how much more expensive the tickets can be that they will cover.

lucky88_2

monkey2nut wrote: »

I called Lloyds TSB for the 4th
I'm going to call them daily until a form appears on my doorstep and if nothing received by the end of this week I'll complain to the financial ombudsman.

have you tried going to your branch where the debit card's account is held.or make an appointment to see the manager of your branch.

lucky88_2

twitch wrote: »

I called the Financial Ombudsman. As I said, the guy I spoke to didn't know the answer, but spoke to a colleague. They said we can claim to the bank for the extra cost of having to purchase more expensive air tickets as a result of losing the original contract (with Oasis). If the bank says no, then take the complaint to the Ombudsman.

I would assume there are reasonable limits to how much more expensive the tickets can be that they will cover.

yes, it has to be comparable tickets. so if you book y class you cant travel j class and in different season i.e.change your low season ticket to peak summer one. then you would be deemed to be taking advantage.

next time you talk to them, tell them you spoke to the ombudsman and if they still insist not to pay the extra you will file your complain or even go to the county court. all legal expense will be reimbursed to you and the cc company has to pay that too!! if you win ofcourse.

monkey2nut

lucky88 wrote: »

have you tried going to your branch where the debit card's account is held.or make an appointment to see the manager of your branch.

I went to a branch last week and they said that the forms are not available locally (i.e. at branch level). They have to be obtained from Card Services.

I'll keep you all updated.

taburiente

Hi Monkeynut,

You could try sending in a detailed letter. I was originally told i had to wait for a form to arrive in the post.
Then I was told that a detailed letter would do along with copies of supporting documents. And that did work for me. And I am glad as i still havent received the form.

I was then told that I had to post the letter to them.

I dont like doing things by post so much though, so then they said i could fax it.

When they didnt have a signature on something, they then said that i could just scan it in and email it!

So the rules change all the time depending on the time of day, etc.

Can they not email you the form though. it is completely mad that you cant download it.

TarePanda

Hi ppl,
I just rung up halifax and apparently the visa chargeback form is filled in over the phone and the account holder has to call up-01422 3949944 (fraud dept-9am-5pm)

hope this helps. I'm still waiting on news of getting money back via halifax visa debit .

moonrakerz

monkey2nut wrote: »

I called Lloyds TSB for the 4th time in 10 days and again asked for a Visa Debit Chargeback form.

They said that a form had been sent on the 15th which I have not yet received and they will send the form again. It would be helpful (to us) if the form could be downloaded!

I'm going to call them daily until a form appears on my doorstep and if nothing received by the end of this week I'll complain to the financial ombudsman.

I don't think the Financial Ombudsman will be able to help you very much. Sect 75 of the CCA applies only to Credit Cards, not Debit Cards. Whether you bank will help you out is really up to how much "goodwill" they wish to show.

monkey2nut

taburiente wrote: »

Hi Monkeynut,

You could try sending in a detailed letter. I was originally told i had to wait for a form to arrive in the post.
Then I was told that a detailed letter would do along with copies of supporting documents. And that did work for me. And I am glad as i still havent received the form.

I was then told that I had to post the letter to them.

I dont like doing things by post so much though, so then they said i could fax it.

When they didnt have a signature on something, they then said that i could just scan it in and email it!

So the rules change all the time depending on the time of day, etc.

Can they not email you the form though. it is completely mad that you cant download it.

Thanks taburiente,

I'll give it until mid-week and then write a letter detailing my claim and will mention financial ombudsman to make them fully aware that I will not be fobbed off.

lucky88_2

moonrakerz wrote: »

I don't think the Financial Ombudsman will be able to help you very much. Sect 75 of the CCA applies only to Credit Cards, not Debit Cards. Whether you bank will help you out is really up to how much "goodwill" they wish to show.

this is from a forum on the daily telegraph;-

Debit cards are not protected by law, however if you paid by visa debit card or visa electron, you can phone your card issuer and ask them to perform a "visa chargeback". Visa provide this service to all card holders and will make a full refund in this situation.

If you paid by maestro, sadly you have no protection and can only make a claim to the liquidator, but your chances of getting anything back are slim (you will rank as an ordinary creditor with the other HK$1 billion debts).

monkey2nut

moonrakerz wrote: »

I don't think the Financial Ombudsman will be able to help you very much. Sect 75 of the CCA applies only to Credit Cards, not Debit Cards. Whether you bank will help you out is really up to how much "goodwill" they wish to show.

Thanks moonrakerz,

I have 25+ years personal banking and 6 years business banking with them so they should want to keep me as a customer. Let's see what happens over the next few days.