Oasis airline in liquidation- what to do?

monkey2nut

hi Lucky88,

I too paid with my Lloyds TSB Visa Debit card. The dispute dept has been promising to send me a claim form since 11 April but I have not yet received it. Did you complete a claim form or just fire off a letter to Lloyds Card Services? (apologies if you have already mentioned this).

Thanks.

lucky88_2

monkey2nut wrote: »

hi Lucky88,

I too paid with my Lloyds TSB Visa Debit card. The dispute dept has been promising to send me a claim form since 11 April but I have not yet received it. Did you complete a claim form or just fire off a letter to Lloyds Card Services? (apologies if you have already mentioned this).

Thanks.

mine was lloyds tsb mastercard. but not to worry, gill charlton's article in the telegraph says visa debit card will be offered refund.please refer to the link below for his article and what to do.it is the last question by andrew barker to gill charlton. all the best.

http://www.telegraph.co.uk/travel/asktheexperts/1586129/Gill-Charlton-on-the-case.html

monkey2nut

I guess I'll harrass Lloyds for that claim form and send it in with all my supporting documentation.

I'll post updates and the outcome for everyone here.

Thanks again lucky88.

lucky88_2

monkey2nut wrote: »

I guess I'll harrass Lloyds for that claim form and send it in with all my supporting documentation.

I'll post updates and the outcome for everyone here.

Thanks again lucky88.

yes, i had to ask twice for a copy of my mastercard statement. i also was given 2 different address to send the dispute to. i was never told to fill in a claim form - it could be different for debit cards though.
i was told to send in a covering letter with all the supporting evidence.

i think all lloyds customer dispute is handled by sussex house, 1-9 gloucester place in bighton.the following link provide their complaints department for all types of accounts with lloyds tsb, tel # are on the 2nd page;

http://www.lloydstsb-offshore.com/NR/rdonlyres/C3CE8BF7-AC93-4EED-AB8E-257B4ADF1FAA/0/OB905HowToVoiceYourConcerns1106.pdf

call them up and maybe they can put you right. dont waste your time with the call centre if you are not getting results.complain to sussex house people.
however a normal letter outlining your grievences is just as good as a claim form, as long as it got all the essential details - like we can write a cheque on any paper as long as it has the correct info.

please let us all know how you got on.

LUCYE_3

Hi Can someone help with some advise, I have read all the threads, but there are so many, I am not sure what advice is correct. Basically I was lucky enough to be on the last flight out of Gatwick into HK. As we got of the plane we were given a letter to advise of the liquidation of the airline. I knew this was going to be an immediate problem and booked returned flights with another airline at substantial cost.
I also called Barclaycard, went through to the most unhelpful Indian, My mother has checked my post and I have recieved the form, but they are stating that I need to contaqct the liquidators and only after they have confimed they are not going to pay will they accept my claim.
I boked the flight in February, can someone advise the course of action I need to take, as I am concerned about the long time limit it would take process my refund if followed barclays advise, which I think is wrong?
Also does anyone know if I can claim for my extra expnditure?

monkey2nut

Thanks for the PDF with contact numbers for Lloyds.
I'll chase the Brighton office directly on Monday and let you know how I get on.

greentea328

lucky88 wrote: »

greentea, yes your credit card company has to pay you under section 75 if not the financial ombudsman will tell them to refund your money back and compensate you for rebooking on a more costly flight!!

get the statement on your credit card that show payment to oasis hk, plus oasis email to you cancelling your flight and then write a covering letter to your credit card company saying you are claiming a refund and extra cost for booking new tickets; then call them up and ask for their dispute team's address.

sent all this off by "special delivery".

at all time in your letter mention section 75 of the consumeer act 1974 to show them that you know what you are doing so that they cant fob you off.

they are in breach of contract not us. we are protected under the CCA 1974.
the credit card lawyers will tell the bank to pay up because they do not have any legal argument to decline our claims. i havent seen cases like ours going to court because the banks know it would be suicidal if they did and probaly those who chose to fight will get sack!! like the T5 mess.

Please refer to my links in other postings.

Lucky,

Thank you for your kind response. I have received the claim form from MBNA on Friday. I am going to sign it and send it back to them on Monday morning. I will also write a letter and provide all documents to support my claim. There is no way they won't give me back the money because it is against the law! I just hope they won't come up with any excuse in delaying this matter.

I am glad to read that a few of you could manage to get a refund from their credit card company. I will keep everyone posted if I hear anything. Good luck to all of u!:T

taburiente

LUCYE wrote: »

Hi Can someone help with some advise, I have read all the threads, but there are so many, I am not sure what advice is correct. Basically I was lucky enough to be on the last flight out of Gatwick into HK. As we got of the plane we were given a letter to advise of the liquidation of the airline. I knew this was going to be an immediate problem and booked returned flights with another airline at substantial cost.
I also called Barclaycard, went through to the most unhelpful Indian, My mother has checked my post and I have recieved the form, but they are stating that I need to contaqct the liquidators and only after they have confimed they are not going to pay will they accept my claim.
I boked the flight in February, can someone advise the course of action I need to take, as I am concerned about the long time limit it would take process my refund if followed barclays advise, which I think is wrong?
Also does anyone know if I can claim for my extra expnditure?

Lucye

Yep, wrong advise. The call centre people have only minimal information, along with their minimal wages. I dont think there is any point ringing them though I think they do their best in difficult circumstances.

You need to speak to Visa somehow. Don't wait for the outcome of your claim. You must press, press and then press visa harder. Email and ring. Forget posting.

Pick out the legal stuff from the threads so that you can quote it. Basically though, it is section 75 of the CCA we are talking about.

You should also be able to claim for the additional costs.

People are slowly starting to get paid back for the original flights. Make sure you are one of them!

Good luck.

lucky88_2

greentea328 wrote: »

Lucky,

Thank you for your kind response. I have received the claim form from MBNA on Friday. I am going to sign it and send it back to them on Monday morning

HI,

i think i read here that someone got their money back from mbna, but i could be wrong.

dont sign the letter normally.
put;-

"Statement of Truth" then sign it.why? because they need to know that your are genuine and this shows it because you can be charged by the police if it wasnt true.it appears in county court filings in claims too.

dont forget to claim for compensation. if they dont agree you can go to the financial ombudsman or pursue them in county court or small claims court.
tell them you know your options and it doesnt just end with them.

Final statement letter is also important.they know they have no legal standi against your claim.

keep in touch.

greentea328

lucky88 wrote: »

greentea328 wrote: »

Lucky,

Thank you for your kind response. I have received the claim form from MBNA on Friday. I am going to sign it and send it back to them on Monday morning

HI,

i think i read here that someone got their money back from mbna, but i could be wrong.

dont sign the letter normally.
put;-

"Statement of Truth" then sign it.why? because they need to know that your are genuine and this shows it because you can be charged by the police if it wasnt true.it appears in county court filings in claims too.

dont forget to claim for compensation. if they dont agree you can go to the financial ombudsman or pursue them in county court or small claims court.
tell them you know your options and it doesnt just end with them.

Final statement letter is also important.they know they have no legal standi against your claim.

keep in touch.

Thanks again Lucky,

Do you mean that I should put 'Statement of Truth' before the first paragraph of my letter?

I wish to claim for compensation as well, I still haven't rebooked my replacement flight (for Sept'08). Should I do so now in order to claim my compensation? Do I have to rebook my flight for the exact departure and arrival date in order get the compensation?

Have u rebooked ur flight already? What carrier will you be flying with and how much have u paid? (Sorry I did not follow all the previous posts)