Oasis airline in liquidation- what to do?

FIA

I think the best thing to do is to make a claim to both Oasis and the credit card company. We have nothing else to lose.

But I do have a little bit of hope about claiming from Oasis. This is my first experience of puchasing from a company which went bust before the goods are delivered so I could be wrong, but the Oasis claim form does ask for details of our credit cards. It is true that, if Oasis' assets are liquidated and paid back to its creditors, we are likely to be last in the line. But is it at all possible that the reason why the liquidator asked for our credit card details on the Oasis claim form, is that he will contact the credit card companies "in bulk" and on our behalf and asks them to refund the money to our accounts? Or is this just my wishful thinking?

gareth800

Check out the new claim form from oasis hk wesite can do it online now no need to fax
i got confirmation that they go my claim by leter now i wait but i should get a refund from visa after 2-3weeks from halifax have launched an investagition into oasis and will help there customers if they dont have any joy with oasis and will write to oasis on the customers behalf
most people that have paid by visa or visa debit card will get there money back via chargeback if u paid cash u unlucky as u lose out:T

pheeni22

Sorry I haven't updated for a while. My parents have finally received a letter from the credit card company requesting a copy of the invoice and its terms and conditions and a copy of a letter in relation to the liquidator. I imagine a copy of the e-ticket and mission statement from the website is enough?!

lucky88_2

From the liquidators KPMG website; sorry it should be 18/4 typo error!!

http://www.kpmg.com.cn/en/about/KPMG_news/2008/080418_OasisUpdate.html?TopMenuOn=4&LeftMenuOn=5&NoChinese=1


No more Oasis!! So pay us back our money credit card conpanies/banks and stop asking for terms and conditions of our tickets. They all know we paid for the ticket on their computers print out of our accounts.

Take them to the Financial Ombudsmand or County Courts. If we dont pay our mortgages they do the same and kick us out on the streets!!

guys, dont take their nonsense or lame excuses like wait till your travel date passes, or s.75 dont cover dealings abroad or gove us the terms and conditions or wait what the liquidators says.

The law is on our side, for a change, they are jointly/equally and several liable to us and they are in breach of contract. very straight forward.

twitch

This is good news (in a sense). At least now we can tell the banks that we will definitely not be going on our flights!

Thanks to all those that posted helpful information!

taburiente

MoneysavingQ wrote: »

I didn't bother with the claim form from Oasis coz I thought I'll just concentrate on the credit card company and give them no excuse to delay my claim with them....is this wise???

Or should I claim on both sides???

If you look at the previous posts, you will see that I personally strongly advocate getting your claim form in to Oasis - by email - and you should get the acknowledgement back in a couple of days. It will take you no more than 10 minutes to do it so I dont see where people have a problem with it.

And if you don't do it - you ARE giving them an excuse!

it wont actually get you anywhere with Oasis agreed, but you have done what has been asked of you.

this now gives you all your mental energies to devote to the credit card company who are now sitting in the liable seat.

Incidentally, i have received the cost of the flights back from my credit card company today and will post the letter i sent them in case it is any good to anyone as a template.

lucky88_2

If your credit card company keeps fobbing you off or issues a "final statement" of not refunding us back, we have 2 options.

Call the Financial Ombudsman customer service and they will put you in touch with 1 of 15 caseworkers who will mediate or arbitrate for you. here is the link;

http://www.financialombudsmanservice.org.uk/publications/ombudsman-news/15/march-case-handling.htm

Or you could be a DIY lawyer and file a claim in the District ( under £5000) or County Court ( under £3000). The link below guides you thru the process and it will cost you £50 to £100 to pay the courts' fees.

http://www.endispute.co.uk/cliff/starting.htm


but you shoulnt resort to that judging from the refunds now be given back and posted by fellow oasis victims/sufferers.

lucky88_2

taburiente wrote: »

If you look at the previous posts, you will see that I personally strongly advocate getting your claim form in to Oasis - by email - and you should get the acknowledgement back in a couple of days. It will take you no more than 10 minutes to do it so I dont see where people have a problem with it.

Congrats!

Which credit card company was it? When did you send off the letter? Did you ask for and got compensation, apart from your original tickets, for rebooking your i-tienary?

I sent mine off on 15th by special delivery to lloyds tsb!! with all the documentation i.e booking form from oasis, credit card statement and cancellation notification by oasis!!they gave me 2 different address to post to.Typical!! these bank workers are like us, why do they play this game. lloyds can afford it , fleecing us all these years- making billions off our free deposits!!

well done.

taburiente

Thankfully, my Visa account has today been credited with the amount for the flights (I hadn't paid it yet as it is a recent transaction). And I would like to thank 'Sue' at Benefcial Visa for her helpfullness.

I am now awaiting my opportunity to discuss the additional costs of new flights with an advisor by phone on Monday.

What I have learned so far is to forget posting documents despite what they insist. Yesterday, I was told only a fax would do. Today I was told a scanned in and emailed copy was fine - you can't let them have originals anyway. So keep the pressure up by phone and email if they are digging their heels in, and you definitely can't do that by post. And there is nothing more annoying than a flea!

If it is of any use, here is a copy of the letter I sent which is actually in response to a request for various documents:

Further to my telephone conversation today with Ms xxxx and message received from Ms xxx, I hereby attach the following documents with regard to a breach of contract with Oasis Hong Kong to whom I paid £724.00 using my Beneficial Visa Card.

• Notice from www.oasishongkong. com advising that their ‘flight operations have been cancelled’
• Claim form sent to Oasis from me
• Acknowledgement of claim form received from Oasis
• Email message from travel insurance company ‘World Nomads’ not accepting responsibility
• Confirmation of reservation of flights with Oasis – 2 sheets

To summaries the situation, on 31st March I booked 2 return flights to Hong Kong from Gatwick, the transactions of which can be seen on my statement

On 11th April, I was advised by Oasis that they had gone into liquidation and all flights were cancelled (copy attached). I subsequently sent in a claim form to Oasis (copy attached)which has since been acknowledged (copy attached).

I therefore now urgently need to book alternative flights to get me to Hong Kong and back on the same dates as my original tickets.

Despite what I was originally told by one of your operatives when I rang up on 12th April to report the situation, I understand that I do not need to wait to find out if I am successful in my claim with Oasis.

The fact is that Oasis are in breach of contract. Indeed, the contract has been terminated by Oasis. As a result, I have a clear claim for ‘all losses’ ie replacement tickets from Gatwick to Hong Kong, return.

The CCA 1974, section 75 regarding equal liability covers me in this instance, with Visa Beneficial equally liable (I only mention this because it seems that the operatives I have spoken to so far (3 in total) may be unaware of this particular act.)

Therefore, as per the act, the credit card provider ie Visa Beneficial is now is liable.

Obviously, if and when I get a refund from Oasis, then I need to reimburse the cost of the original tickets.

Time is now of the essence and I await your reply with some urgency.

Name
Email address
Phone number

twitch

Congrats taburiente! And thank you so much for posting the words from your letter. That is certainly going to be of help!