Oasis airline in liquidation- what to do?

Mogy_2

monkey2nut wrote: »

I went to a branch last week and they said that the forms are not available locally (i.e. at branch level). They have to be obtained from Card Services.

I'll keep you all updated.

I called into my local Lloyds TSB with all the required paperwork, email confirmation etc the day after Oasis were grounded. The very polite staff said they'd have to "send it away" as it "couldn't be dealt with locally."

I still haven't received an acknoweldgement from Card Services. Let's hope Lloyd's TSB's slogan "For The Journey" does what it says on the tin......

lucky88_2

Mogy wrote: »

I called into my local Lloyds TSB with all the required paperwork, email confirmation etc the day after Oasis were grounded. The very polite staff said they'd have to "send it away" as it "couldn't be dealt with locally."

I still haven't received an acknoweldgement from Card Services. Let's hope Lloyd's TSB's slogan "For The Journey" does what it says on the tin......

yes, i am in the same boat with lloyds.we have 120 days from 9th april to file the claim, so safe on that count.

if they dont reply we can go to the ombudsman to push them.it's a process we have to go thru. some banks are better than others.

lucky88_2

Mogy wrote: »

I called into my local Lloyds TSB with all the required paperwork, email confirmation etc the day after Oasis were grounded. The very polite staff said they'd have to "send it away" as it "couldn't be dealt with locally."


Here is the link and a short extract;

http://www.financial-ombudsman.org.uk/consumer/complaints.htm


what to do if you've fallen out with your bank, insurance or finance company

making a complaint – the first steps

Your bank, insurance or finance company will not want unhappy customers. It's important that businesses providing financial services hear any concerns that consumers have – and put things right when needed.
This is why it's important that the business you think is responsible for a problem has the chance to look into any complaint – before the ombudsman steps in and decides who is right or wrong.
But if you don't know who to complain to at the business or you're unsure about anything, get in touch with us. We will contact the right person for you, telling them that you have a complaint that they need to look into.
Email [EMAIL="complaint.info@financial-ombudsman.org.uk"]complaint.info@financial-ombudsman.org.uk[/EMAIL], or call us on our consumer helpline on 0845 080 1800 (office hours).

Remember to give the bank an opportunity first. Keep a diary of correspondence and show the Ombudsman how the bank's are unreasonable.
Always ask for your cc "final statement" on why they are not refunding you or not sompensating you for your losses for rebooking as they are in breach of contract which has resulted in us losing money. Keep it simple. "Contract Law" is on our side.

hope the above info is useful!

Chucky_2

I've just called Morgan Stanley and they have asked me to contact the liquidators for a "negative bonding" letter before they will process the claim. If I don't have this letter, it would take their s.75 dept 'a while' to process. Does anyone know how I go about getting this negative bonding letter? I cannot seem to find a number for the KPMG liquidators.

Thanks

lucky88_2

Chucky wrote: »

I've just called Morgan Stanley and they have asked me to contact the liquidators for a "negative bonding" letter before they will process the claim. If I don't have this letter, it would take their s.75 dept 'a while' to process. Does anyone know how I go about getting this negative bonding letter? I cannot seem to find a number for the KPMG liquidators.

Thanks

Hi, here is the link for KPMG. I would be surprise if they will give you this letter. There are 30,000 of us.If they do please post it here . Some credit card companies like Beneficial Visa and halifax has already paid out.
If you cant get this letter which i think is tactics by them to fob you off, report them to the Ombudsman or file a claim to the County court where all your cost will be met by MS cc once the court rule in your favour.link is;


http://www.kpmg.com.cn/en/about/KPMG_news/2008/080409_ProvisionalLiquidatorsOasis.html?TopMenuOn=4&LeftMenuOn=5&NoChinese=0

KPMG contacts are;

hk 00852 3628 0628
uk 0123 517 211

kpmg pr guy in hk; [EMAIL="wilfred.lee@kpmg.com.hk"]wilfred.lee@kpmg.com.hk[/EMAIL]
or email to;

[EMAIL="claims@oasishongkong.com"]claims@oasishongkong.com[/EMAIL]

i would be very surprise anyone will issue such letter to you. maybe MS knows this.


Keep us posted and do post this "bonded letter" for us.

waterboyz

lucky88 wrote: »

waterboyz wrote: »

Hi, people...I just received a claim form from Barclaycard. It states that i need to send copies of support documentation to them for review.


i am not with barclaycard. ihope this clarify things for you.

questions 1 - 3 is covered by the booking confirmation and acknowledgement of your payment by oasis. so it acts as a sales voucher, payment receipt and e ticket all rolled into one email to you from oasis.

the 4th question;- you must declare to BC of your claim v.v. oasis liquidators, KPMG. it does not impede your claim against BC.they will pay you first and want to see if you will get double paid by oasis after they paid you.
so, they want you to acknowledge to them that if that is the case you will pass on any money KPMG gives you back to BC.

They would know as they will also file a list of BC customers to KPMG too.there will be a lot of cross/ double claim filed with KPMG.it will be a nightmare there in hk.

i think that's why they want you to fill another form. only my presumption.

Thanks a lot for your advice, lucky:p

waterboyz

My ticket is classified as Economy Super Saver, and it states that this fare is non-refundable . Does it mean i cannot claim it back from CC company?

lucky88_2

Yes, it doesnt matter what the ticket says.

Under the chain of lender - buyer (you) - and the supplier / oasis, a breach by the other 2 of contract entitles you to full refund and any other loss suffered by you as a result of that breach. under contract law and protection given to consumer by s.75 of the CCA 1974.

Remedy if the cc dont play ball are; Financial Omdusman or County Court who will force them to pay.

most people are worried of claiming from oasis at the same time or having to get negative bonding letters. the FO or County Court will find whoever party is able to pay first in all cases. so the cc company will be the easiest to order them to pay as they are solvent and in the same country.This principle of law is called "joint and several" liability.

some banks dont waste time and money and do the decent thing and pay up after checking that claims are genuine.
others are just difficult. i think banks approach are a function of how stupid the person is making those decsions to pay or not to pay.

ronin13

I understand everyone has there own issue to get resolved with Oasis, so thanks for taking the time to look at this.

Me and my partner have hotel accommodation (in Hong Kong) booked through Opodo for mid June.

Now that Oasis have gone under we won’t be going, so I phoned Opodo to inform them. They said we couldn’t cancel the booking as per our T&C’s, but said that we wouldn’t be charged for the accommodation as it was a forward booking and no money has actually been taken off the card and if I was not there to sign the credit card slip at the hotel then I won’t be charged.

All this came about after I told the operator at Opodo that any transaction against the card would be unlawful and fraudulent as I will not be fulfilling the reservation.

Basically I was pointing out that there T&C’s were unreasonable (as the booking was non cancellable and the full amount would be charged on cancellation, a bit nonsensical I know)! as I had only made a reservation and no money had changed hands yet, and I found it strange that they could not or would not cancel the booking, even though I was giving them 9 weeks notice

Where do I stand?

Do people think they opodo or the hotel will charge my credit card?

And

Will I have a valid claim against my credit card company for joint liability (with regard to the accommodation)? As a crucial part of my trip i.e. the flight is no longer available, as Oasis Hong Kong have gone into liquidation.

Finally, would the transaction be fraudulent as I have not actually received or used the goods or services offered.

Thanks for reading and your suggestions, if anyone requires more info please ask.

BECKYHK

Just to let anyone know that booked flights on oasis airlines on a Hong Kong credit card that you can get your money back.

I had booked two flights one for May and one for xmas 2008. GBP 1,000 in flights...

I live in HK but british citizen who holds a HSBC hong kong visa credit card.

I called the bank logged a dispute and got a reversal of the transaction within 5 business days.

good luck