TMobile Web'n'Walk USB broadband

Tray2

Hi. Will investigate about the USB device - at least its insured which will make things easier i hope.

Have got decent signal (well thats what my laptop says) and Im on the top floor of my building and in a city so I should be getting good signal. When I signed up T-mobile did the checks and said the signal should be good. Will give it a go with the extension though to see if it helps.

My housemate also has web n walk and has exactly the same problems.

Grr!!

whisky_ed

According to http://forum.huawei.com
under wireless terminals it looks like the Huawei E170, (USB Stick)
has a firmware issue of some sort. This means that the software in the stick itself is the cause of our troubles. I haven't come across any mention of a firmware upgrade though they are, apparently looking into it, over in China.

Some familiar problems here: http://forum.huawei.com/jive4/thread.jspa?threadID=321295&tstart=70&orderStr=null

Hopefullyuseful1

MissMuppet wrote: »

I am having the same issue with Vodafone mobile broadband, I am ringing them tomorrow and sending it back... it is so slow! I have tried it on 3 different laptops/desktops and in 2 different areas and it's still slow... The coverage map said it is fine, so I am pretty annoyed!

I will now have to get a BT landline in my new place and pay the £125 when I may have to move out again in 6 months...

Hi MissMuppet,

I can see why you'd be annoyed not getting the speeds advertised on the coverage checker. I think the confusion comes from the relationship between coverage and speed. The coverage checker will only tell you which areas have coverage and what connection speed is available. Every user is different in so much as the area they are in and any structures in the path of signal can affect things too.

At busier times of the day when lots of people are all using the network at the same time, the network has to operate at a slower speed for you so that everyone can get their share of the bandwidth. Masts can become overloaded at busier times which can result in the signal slowing right down or disconnecting completely.

There are big plans for the future of data at Vodafone. Network back up and enhancement is in the pipeline to make the internet experience much better.

I understand that for the time being your may get slower speeds at busier times and in certain places. I would advise anyone getting a broadband stick to make good use of the 14 day cooling off period by testing it at all times of the day and night and in all areas in, around and outside the home on the move. You can then make a judgement about whether it's for you or not and choose to return it if not within the 14 day period.

I hope this gives you an idea about data and speeds and how they work.

Hopefullyuseful1
Vodafone UK

MissMuppet

Thanks for the info, it was quite frustrating... I can see how it would be good for people on the move but I was going to be using it as my main broadband and I wouldn't have coped with such slow speeds.

Luckily my landlord has now agreed to pay the connection charge so I can get fixed broadband in my new place, what a relief!

alicechung

Took out a 24 months contract with t-mobile mobile broadband in early January for £20 per month. It was a reasonable cost at the time, then to find the same package was reduced to £15 soon afterwards was most unfair and unfortunate on my part. OK I knew what I let myself in for in the beginning, but thought they will treat all customers the same whom have the same package. Called the customer service hoping they will reduce the cost but no such luck. The thought of over-paying hundred of pounds really make me an unhappy lady. Any similar case?

Stuart_W

I'm still riding out an 18 month contract on £29/month for T-mobile broadband - almost twice the price of what new customers can receive the service for. (I did however get a significant cashback of £175 for signing up).
This is what I agreed to so this is what I accept I will pay (although it's always worth a try at haggling).

I think this is always the case the earlier you jump in to new technologies - you pay significantly more. At the end of your contract, the lower price will be available to you, and it's always worth comparing that with what else is available before following the natural instincts of telling the network where to go - it may be the best offer around at the time. I've not heard of anyone getting a reduction from T-mobile for the web modem service during their minimum term.

Some of the first 12 month contracts should be expiring soon - it would be nice to see a retention tariff offered but unlikely (other than possibly a three "match" such as 1GBlimit/£10 month just to reduce migration to three from light users).

alicechung

Still have 18 months to run on the 2 years contract I signed up in January for £20 /month. New price for the same service has been reduced to £15 which really angers me as old customer. And to see many other offers around recently give free laptop away makes my blood boil.

When first signed up, the coverage in my home address was not good but now i can't get connect up at all. There simply no dialing tone. The helpline staff told me my indoor coverage is only 10% at best, and I should never been sold this package but there is nothing they can do for me. So I am stuck with the useless dongle and carry on paying out for non-existent service. I have written to t-mobile and awaiting reply to any assistance they can offer. Staff in the shop where I bought the service said they are putting up mast and coverage should be better by November??? All and all, I am very unhappy with this service and intending to seek advice from Citizen Advise for assistant. Keep off t-mobile mobile broadband too.

PaulK_3

Well if they are unable to provide service why should they expect you to pay for a service you were miss-sold? Go to the CAB and point out that T-Mobile have admitted they cannot provide the service until new masts are erected later in the year. Write to the T-Mobile complaints department and point the same out to them and ask why they expect you to honour a contract that they themselves cannot honour. They are failing to provide the service therefor the contract is no longer valid.

Surfer

I use Plusnet at home but when I am away I use T-mobile. I can receive email but I cannot send email. Can any one advise please?
I am also caugt in the 18 month contract but have moved to a 2g area. after complaining they dropped the package down to enable me to have vocie mail and also downloads. I used to have a lot of drop out problems where we lived before but one day they suddenly stopped. Generally found the service okay. I have the datacard. I had a Vodafone USB dongle previously and this was absolutely the pits!

angel77_

I joined up in March and it started working ok, then I started experiencing the same problems here, disconnecting, can;t access the internet, no signal etc. i have contacted t-mobile nearly every month sometimes consecutive days and up to now they cant fix it. So i wrote them a letter deciding not to pay unless they release me from the contract or fix the service, of which they want to do neither. This is the worst service, please stay away from it those who are thinking of getting one. They know the device isnt working but they keep selling them.