TMobile Web'n'Walk USB broadband

hopa

I signed onto a t mobile usb internet connection a year ago where everything was fine and working really well I have one year left. Now I have moved houses and at my new address we have zero reception to the network after ringing up to explain to t mobile my situation they want me to pay a £200 disconnection fee does anyone have any advice on what I might be able to do to save £200? or to minimise my monthly payment?

macman

Downgrade to the cheapest package if you can.

ste_coxy

See my two posts:

http://forums.moneysavingexpert.com/showthread.html?t=1792945&highlight=

and

http://forums.moneysavingexpert.com/showthread.html?t=1835087&highlight=

Ask to speak to their complaints department. If you are not happy with their response after 3 months you can go to the ombudsmen: OTELO.

chillxxx

Hi My Girlfriend before we met puchased a donlge and laptop package from T mobile.

When she purchased the laptop and dongle she already had a T mobile phnoe and thought she would get a good reception based upon her phones coverage at her home address. She recieved what I call adequate coverage in the first few months, However as the summer months have come the reception is none existance.

However I done some reaserch into this and despite she advsing the person in the T mobile shop, that it was soley for use at home she was not made aware the dongle uses different technologhy and having a good reception on your phone doesn't mean you get reception on mobile broadband. Neither her or T mobile checked the reception strength in her area for Broadband. I subsequently checked and her postcode come up with no coverage. Anoylingly the recptiopn was ok during her cooling off period. One can only assume as this was in March and we progressed into summer this is down changes in the atmospherics

She now locked into a 24 month contract with T mobiles and left with as what only can described as a vey expensive laptop as the bradband coverage is none existant.

I was going to escalate this with T mobile on her behalf and try to break up the ocntract as the coverage check was not done. Had she known she wasn't in a coverage area she wouldn't taken up the ocntract.

Has anyone had a simular experinces with T mobile, or having any pointes or hints

Many thanks

Chris

macman

This is not a valid ground for breaking the contract. The networks do not guarantee 100% coverage and it is up to the customer to check the reception on any particular network before buying.
To get an acceptable speed on mobile broadband you need a 3G signal, and 3G is by no means universal, especially outside the urban areas.

chillxxx

Thanks for your response, I've done some more reaserch into this. Its quite a hot topic,

I was going to make some cordial enquiries with T Mobile as the area she lives is not excactly outer surban and find out if there are any plans to increase coverage in the area concerned.

Reading through the contract their no grounds for breach of contract of T mobiles behalf. However I would question there sales ethics as she did stipulate this was home use, so I would expect them to mention 3g / mobile signals are compeletlry different or done a reception test at point of sale.

I think if there no plans to extend coverage into her area I will pursue this T Mobile on the gorunds of miss selling. There appears to be quite few people in simualr sitations who have resorted taking the phone operators to the small claims court and have won either on defalut judgments or judgements awarded on the stregth of the cases.

Many thanks

macman

How is the salesperson supposed to know where she lived? If she had said, 'can I get reception at postcode ABC123?' and they said, 'yes', then that is mis-selling. All they said was that it's suitable for home use, which it is-but not all homes. She could have checked the reception online on the T-Mobile postcode checker before buying, or they would have done it in the shop had they been asked. But she didn't
It's akin to buying a car that won't fit in your garage, and then complaining that the dealer should have come round and measured up for you first.

chillxxx

Thank you for the below response, I think the argument for mis selling has some merits fro the following reasons

Firstly as she was an existing customer of T Mobile and at the time was also upgrading her phone the sales person would have had her postcode to hand or on file.

Secondly when she brought the laptop it was an advised sale, the advisor question extensively question her on potential usage and where it would be used (at her home address) She also enquired on connection speed. Unfortunately she did not specially ask do I have 3 g coverage at her home address. She also mentioned her understanding of terminology and technology was basic.

As she had specifically made clear what she wanted the product / service for and based her expectations on this, I would have thought the advisor would have an a postcode check. However he didn’t and the product now failing to meet her expectations which where mainly based on the sales advisors advice.

To go back to your car in the garage scenario, if she had walked into the store picked up the laptop and dongle signed the contracts without making any enquiring or stating her intend use for the laptop I would agree she doesn’t have a leg to stand on.

I am guessing T mobiles sales procedure would also require them to perform a postcode check, other wise they would have the potential of someone walking into the shop getting the laptop home realising they are out range taking back within 14 day cooling off period and T mobile would to deal a number of returned laptops and there expense. However the is only ever likely to be revealed in disclosure if goes that far.

Many thanks

macman

chillxxx wrote: »

Thank you for the below response, I think the argument for mis selling has some merits fro the following reasons

Firstly as she was an existing customer of T Mobile and at the time was also upgrading her phone the sales person would have had her postcode to hand or on file.

Secondly when she brought the laptop it was an advised sale, the advisor question extensively question her on potential usage and where it would be used (at her home address) She also enquired on connection speed. Unfortunately she did not specially ask do I have 3 g coverage at her home address. She also mentioned her understanding of terminology and technology was basic.

As she had specifically made clear what she wanted the product / service for and based her expectations on this, I would have thought the advisor would have an a postcode check. However he didn’t and the product now failing to meet her expectations which where mainly based on the sales advisors advice.

To go back to your car in the garage scenario, if she had walked into the store picked up the laptop and dongle signed the contracts without making any enquiring or stating her intend use for the laptop I would agree she doesn’t have a leg to stand on.

I am guessing T mobiles sales procedure would also require them to perform a postcode check, other wise they would have the potential of someone walking into the shop getting the laptop home realising they are out range taking back within 14 day cooling off period and T mobile would to deal a number of returned laptops and there expense. However the is only ever likely to be revealed in disclosure if goes that far.
Many thanks

Everything else is irrelevant. A laptop by it's nature could be used anywhere, most laptops used at home are connected to the net by wi-fi and landline, not by mobile broadband. She failed to ask the right questions or do the basic research.

chillxxx

Thanks for your posts, its down really to weather there are any plans coverage to be in place in her area, or if not the escaltion process at T mobile.

luckily for me I've been able to take complimentary legal avice from a couple friends and it certainly they agree there is grounds of mis selling. However in order to give a definative advice they would need to found out what was said during the sales porcess.

If they have breached their own internal sales procedures that will also to be her deteriment. On the basis I certainly reckon this is worth pursing

Many Thanks