O2 New Retention Tariff Discount 500 / Discount 750

matrix999

Hi Folks,

Not had a lot of time the past few days to post replies but i have also heard on the grapevine that O2 have stopped the Discount 500/750 tariff, it was costing them far to much money in lost revenue now. So if your on it - Congratulations!!! I called the Retentions Team for one of my work colleagues to get him a better deal and told the advisor to put my colleague on the Discount 500 tariff as he was wanting to leave and go to T-Mobile, the advisor then told me that they had ceased doing this tariff but as i had been recommending my colleague stay with O2 they would honour the tariff change to Discount 500. He now pays £12.50 per month for 500 X Net Anytime mins and got a £100 credit applied to his account as he never took a new phone.

The only advise I can give is to keep pushing the Retentions dept for this tariff, i think they can still give it but its more at their discretion - Please post anymore information as you find it - Cheers!!

loopy_lass

mmm im trying to get a better deal with o2 but they are being a bit tight, phoned 3 times now, im on 200 xnet mins & 500 text for £20 pm, im happy with the tariff but want a d600... they want to charge me anywhere between £120 & £80 for the phone!!!

going to try again next week...

loops

king132

has anyone been on o2's retention tariff for over or coming up to a year yet....id be intrested to find out what kind of deals current o2 retention customers are gettin after theyre discounted years up???

shelly

loopy_lass wrote:

mmm im trying to get a better deal with o2 but they are being a bit tight, phoned 3 times now, im on 200 xnet mins & 500 text for £20 pm, im happy with the tariff but want a d600... they want to charge me anywhere between £120 & £80 for the phone!!!

going to try again next week...

loops

I currently get the same tariff as you do for £15 per month. Push them for more discount. I told them I was changing from contract to PAYG if they didn't bring the price down.

matrix999

king132 wrote:

has anyone been on o2's retention tariff for over or coming up to a year yet....id be intrested to find out what kind of deals current o2 retention customers are gettin after theyre discounted years up???

I'll be phoning around the middle of May to see what there going to offer me. I'm happy with my phone and tariff so basically i'll be looking for another re-sign credit of £100+ (Fingers Crossed)

DNKPets

Well I am 6 months into my "half price" contract and I have yet to receive a bill that is correct. I am waiting a reply from Peter Erskine regarding the ineptitude of O2 and their customer (lack of) suport. I am posting a letter to Complaints Review Service again tomorrow as a hard copy of the email I sent to Peter Erskine. In it is a request that it is sorted in 7 days or I will be returning my phones and cancelling the contract which they have failed to deliver.

littlemisscheap

Corr...Peter Erskine rings a bell... in the late 1990s when I worked for BT I met him when he had just started and was being shown around various BT premises - I was introduced to him along with his predecessor Sir Peter Bonfield and he was very nice indeed! Those were the days...

Anyway, more recently I called up e2save to say 'can you please convert my O2 contract to PAYG as end of one year & I need to cancel (wanted to keep my number as on all my business cards). The nice chap said 'we can do better than that' and offered 400 off peak (not x network) minutes for £8.50 a month with a new phone or for free if you stick to your existing phone.

I was surprised but said yes I'll have 400 off peak minutes for nowt (think there were some text as well but didn't pay attention as don't use). Then I asked what phone could I have? Offered choice of: w800i v3x 6230i d600 n70
- decided on n70 as I'm a nokia fan but asked to reduce price further as I'd really need a 1gb memory chip to go with it :rolleyes: before I can play music like an ipod. So nice chap then reduced rate further and gave me a credit for £50 so now £52 for a year's 400 off peak mins with latest nokia n70!

Now I already have another 200 x network minutes from a deal elsewhere where I also got a free nokia 3230 phone and £340 cashback so already signed up to a new contract for xnet minutes hence the 400 minutes off peak offer is ideal for me.

So now I thought yippee... 2 phones, 2 tarriffs and get to keep my work mobile no. but I also went further and saw on ebay and bought a dual sim card holder @£5 which fitted easily into my 3230 so I put both chips in there and can switch in the eve/weekend to 400 min tarriff unless calling other mobile networks. I now have both lines working via one phone and am free to flog either one....

bagand96

Did fairly well out of retentions the other day... however I think I'm being fobbed off with the handsets they are trying to give me!

I'm on Online 50, £19 a month, don't go over by very much so didnt really need extra minutes. Rang up to cancel and they offered me £14 line rental, then we talk about the handset. I said I'd like Samsung D600, but they couldnt give it me on that deal (not surprised I only spend £19/month). Was offered the Samsung S400, which is "just like the D600, but a newer handset and its got i-mode". So i order that. I then check their website and the internet to fidn that actually the S400 doesn't have half the features of the D600 and is generally rubbish!

I rang back and said don't bother sending me it I don't want it, so they offered me some Samsung flip phone which is really good. Turns out they are now sending me the E720 - which is over a year old!

I was happy with the deal they cut at £14, but i think I'm being fobbed off with cr*p handsets. Thinking I might jyst send the E720 back when it comes and cancel alltogether. Is there anything else I can do? They'll be fed up with me asking for yet another handset!

kai666

bagand96 wrote:

I was happy with the deal they cut at £14, but i think I'm being fobbed off with cr*p handsets. Thinking I might jyst send the E720 back when it comes and cancel alltogether. Is there anything else I can do? They'll be fed up with me asking for yet another handset!

Free phones are always the more basic end of the market, especially if you don't spend much and they have already reduced your line rental. They have to cover the cost of the phone somehow. A d600 is £250-£300, if not more. You are paying £168 for 12 months, which includes airtime. Go for a higher priced tariff, then they would gladly give it to you for free!

bagand96

kai666 wrote:

Free phones are always the more basic end of the market, especially if you don't spend much and they have already reduced your line rental. They have to cover the cost of the phone somehow. A d600 is £250-£300, if not more. You are paying £168 for 12 months, which includes airtime. Go for a higher priced tariff, then they would gladly give it to you for free!

I understand that I'm not going to get the best handset, but I'd rather something better than a phone that was available when I first took out the contract 12 months ago! The thing is, I could easily pack up and go and get a really good phone on a new deal.

Also, you can buy a D600 for £200. So if they can sell them to me for £200 I wonder what they are buying them for considering they buy them in bulk.