O2 New Retention Tariff Discount 500 / Discount 750

jem16

I think my son would prefer to stay with O2 anyway but just wants a better deal than present so thanks for advice.

I presume he could still email his 30 day notice to cancel now though as even a new contract with O2 is cheaper than an upgrade? The last time my elder son cancelled his high street O2 contract as he wanted an online contract for the extra texts, O2 phoned him up to make an offer.

iceburn

I (if you look back to what I got) I called them up and ask for the PAC. I think if you email you might just get your PAC !!

rodders

I was wondering if anyone else had a similar experience with their first bill after being upgraded to the Discount tariff. I was offered 500 anytime Xnet with 100 text for £15 per month. (I got a new K750i too)

Online Off Peak 500 : 04 Aug 05 - 03 Sep 05 -17.02
O2 Discount 500 : 04 Aug 05 - 03 Sep 05 21.28
O2 Discount 500 : 04 Sep 05 - 03 Oct 05 21.28
£5 off line rental 12 mths : 05 Aug 05 - 03 Sep 05 -4.12
£5 off line rental 12 mths : 04 Sep 05 - 03 Oct 05 -4.26
£10 off line rental 12 mths : 05 Aug 05 - 03 Sep 05 -8.24
£10 off line rental 12 mths : 04 Sep 05 - 03 Oct 05 -8.51
Loyalty Reward : 06 Aug 05 - 03 Sep 05 0.00
Loyalty Reward : 04 Sep 05 - 03 Oct 05 0.00

They billed me for my old tariff for August which they credited back and therefore took two months worth of Discount 500 and 2 months worth of credit (which clearly states is only for 12 months, by the way). However I have effectively been credited back £15 per month (above figures don't include VAT) which makes my tariff only £10 per month. However I haven't been given any text allowance as I was told I would.

I don't text that much but I wondered if they have forgotten to add some sort of text bundle (which may have cost £5 for 100 texts) but have just given the credit for this. Or as some others here have suggested that the extra 100 texts are credited every 3 months (although this seemed to be suggested for people getting 500 free texts). AND what is the Loyalty Reward at £0.00 about?

One way to find out about this would be to contact 02 but they may then say that I was given to much credit and then I might lose it. Any thoughts would be appreciated.

jem16

iceburn wrote:

I (if you look back to what I got) I called them up and ask for the PAC. I think if you email you might just get your PAC !!

I had only intended giving the 30 days required for cancellation so that he's not tied in any longer than necessary if they don't give him any offer.

However you think that phoning on the 30th day before contract ends is the best way to do it?

iceburn

His contract ends on the 28th October. So he can't give "30 day notice" now cause 30 days from now will be roughly 3rd October. But your contract expire on 28th October. So they will charge you an early termination fee. Hence it is better to wait until 29th September and than if they do not offer a good deal, your 30 days will start from that date. Which mean it will end on 28th October, your end of contract = no early termination charge.

jem16

Yes I see what you are saying - it's probably my wording that is confusing things.

What I really meant is that he would email to say that he wishes to terminate his contract with effect from the 28th October.

matrix999

rodders wrote:

I was wondering if anyone else had a similar experience with their first bill after being upgraded to the Discount tariff. I was offered 500 anytime Xnet with 100 text for £15 per month. (I got a new K750i too)

Online Off Peak 500 : 04 Aug 05 - 03 Sep 05 -17.02
O2 Discount 500 : 04 Aug 05 - 03 Sep 05 21.28
O2 Discount 500 : 04 Sep 05 - 03 Oct 05 21.28
£5 off line rental 12 mths : 05 Aug 05 - 03 Sep 05 -4.12
£5 off line rental 12 mths : 04 Sep 05 - 03 Oct 05 -4.26
£10 off line rental 12 mths : 05 Aug 05 - 03 Sep 05 -8.24
£10 off line rental 12 mths : 04 Sep 05 - 03 Oct 05 -8.51
Loyalty Reward : 06 Aug 05 - 03 Sep 05 0.00
Loyalty Reward : 04 Sep 05 - 03 Oct 05 0.00

They billed me for my old tariff for August which they credited back and therefore took two months worth of Discount 500 and 2 months worth of credit (which clearly states is only for 12 months, by the way). However I have effectively been credited back £15 per month (above figures don't include VAT) which makes my tariff only £10 per month. However I haven't been given any text allowance as I was told I would.

I don't text that much but I wondered if they have forgotten to add some sort of text bundle (which may have cost £5 for 100 texts) but have just given the credit for this. Or as some others here have suggested that the extra 100 texts are credited every 3 months (although this seemed to be suggested for people getting 500 free texts). AND what is the Loyalty Reward at £0.00 about?

One way to find out about this would be to contact 02 but they may then say that I was given to much credit and then I might lose it. Any thoughts would be appreciated.

My second bill on the Discount tariff was similar to what you have experienced.

See below:

10 off line rental 12 mths (x2): 24 Jul 05 - 23 Aug 05 0.00

Genie SIM Off Peak 600 : 24 Jul 05 - 23 Aug 05 -8.51

O2 Discount 500 : 24 Jul 05 - 23 Aug 05 21.28

O2 Discount 500 : 24 Aug 05 - 23 Sep 05 21.28

£10 off line rental 12 mths : 24 Aug 05 - 23 Sep 05 -8.51

Loyalty Reward : 24 Jul 05 - 23 Aug 05 0.00

Loyalty Reward : 24 Aug 05 - 23 Sep 05 0.00

Free 400 Message Bolt On Promotion : 25 Jul 05 - 23 Aug 05 0.00

Free 400 Message Bolt On Promotion : 24 Aug 05 - 23 Sep 05 0.00

I also was supposed to get 500 Free Texts per month but for some reason they only gave me 400. I called the Retentions Team and they sorted it there and then. It now shows 400 Combi Messages/SMS/MMS and 100 Texts = 500 Texts

Random_bloke_2

I have an O2 contract purchased through carphone warehouse. I've been with them for 3 years. Is it possible for me to get these discount contracts. If so, which telephone number do I contact?

matrix999

Random_bloke wrote:

I have an O2 contract purchased through carphone warehouse. I've been with them for 3 years. Is it possible for me to get these discount contracts. If so, which telephone number do I contact?

As far as i have been led to believe it is only direct customers of O2 who are entitled to the Discount 500/750 tariff's

charltonfan1

o2 now have the k750i in stock for upgrades mine should come today!