T-Mobile Retentions

ASTONDB9

its pot luck who you get through to

marnstars

ASTONDB9 wrote: »

marnstars, thats the same package i got minus the phone for £5 a month
the unlimited evening and weekend calls are to any network and landline
good deal

Only offering this with the phone for me. Either a Nokia 5800 or the G2 Touch.

To get the deal without the phone for £5/m is amazing!

ASTONDB9

they said it was £10 off for not taking a phone
24 month contract,
for this deal i would have agreed a 10 year contract at this price

focus888

Just wanted to check everyone is getting the better deal when you go through to cancellation right? you dont get offered anything good when you are just trying to upgrade normally? x

fiish

focus888 wrote: »

Just wanted to check everyone is getting the better deal when you go through to cancellation right? you dont get offered anything good when you are just trying to upgrade normally? x

When you try to upgrade normally over the phone you usually get worse deals than new customers initially (long expensive tariff, poor phone). However, O2's policy is that existing customers can get the same deal as new customers so if you remind them of this you will get those.

If you upgrade through the website you will get the same deals as new customers.

Retention deals are deals they cut with you to prevent you chasing a better deal on another network. If O2 thinks you're a valuable (read: profitable) customer they will match or beat other networks' deals to keep your custom. If you're someone who doesn't want to get tied in or has spent a substantial amount with them (in their view, not yours) then they will not try to keep you.

muddyfox470

no luck for me. have to ring up at the end of my contract for a PAC code.

First time I've heard having to pay to convert to PAYG to (so I can chew over options then port later) - they wanted me to load the PAYG with £15, and again I could only do that at the end of the contract. They couldn't take any instruction from me now. The guy just started talking rubbish about other operators charging for things when they dont.

I'm not too keen to stay with T-Mobile as they have the worst coverage imo.

wattywattwatt

How much notice do you have to give to get a pac code? My contract expires 24th March and I can get an upgrade from 24th Feb, if I call when the upgrade is due can I get a pac code immediately if the deals are rubbish, or do I need to wait till the contract officially runs out? Would be happy to pay for the last month even if I don't use it as virgin are offering me two months free as an existing customer.

focus888

fiish wrote: »

When you try to upgrade normally over the phone you usually get worse deals than new customers initially (long expensive tariff, poor phone). However, O2's policy is that existing customers can get the same deal as new customers so if you remind them of this you will get those.

How can a existing customer not get the same deal as a new customer? that makes no sense!!

ASTONDB9

I rang to see when my upgrade was due and the rep offered the deal straight away,
previous years always had to go through retentions and request pac

JimArnold

muddyfox470 wrote: »

no luck for me. have to ring up at the end of my contract for a PAC code.

First time I've heard having to pay to convert to PAYG to (so I can chew over options then port later) - they wanted me to load the PAYG with £15, and again I could only do that at the end of the contract. They couldn't take any instruction from me now. The guy just started talking rubbish about other operators charging for things when they dont.

I'm not too keen to stay with T-Mobile as they have the worst coverage imo.

Be very careful I trie dto give 28 days notice and swap to PAYG at the end of that time All agreed but woke up the next day to finsd myself on PAYG immediately. They generously refnnded me £3 for unused time and then slapped an ear;y cancellation penalty of £25 on
Took hours to sortt it out even though they admitted the error

I now have a PAC and will be leaving T mobile altogether next week