T-Mobile Retentions

princessjessica08

bakerlad1983 wrote: »

spoke with retentions last night who adv me that because i have the friends and family discount i would have to pay £200 for the G1. I wouldnt mind but they were giving it away free last month to anyone on this price plan, and now they are trying to get the money back. looks like they will be losing another customer. Was thinking of leaving anyway as the customer service is disgusting now they have moved it abroad.

Sorry, but the call centres haven't all moved abroad, there are still a fair few here in the UK, thankfully at the moment means my jobs still here.

bakerlad1983

fair enough princess, but the odds of getting through to someone in england is virtually nil, unless u speak with retentions or upgrades, otherwise its 20 mins trying to ask them to explain your bill to you when it should take 2 mins

dreemgirl

I just rang T-Mobile again for my upgrade....GOT

Free months web and walk trial
and a free handset upgrade to a Nokia 6600 slide

been phoning since december!! it really does change as u speak to different people there.
He told me ALL january handset deals were now set.

...mines coming tomorrow

[Deleted User]

For upgrades, is it better to go instore or through the call centre? I'm due an upgrade at the start of February, although I am expecting to be paying something towards a handset upgrade because my bills are usually less than £50.

imdabs

though I am not an expert .... yet in my limited experience i found call centers more flexible

piggeh

Does anyone know if there's any Vario IVs left (HTC Touch Pro)?

[Deleted User]

imdabs wrote: »

though I am not an expert .... yet in my limited experience i found call centers more flexible

Thanks, hopefully it'll get me a better deal and save me petrol money for the round trip into town.

piggeh

Ahhh, renewal day, just had a look at what's online. No Vario IVs, I guess as they're new, but not too bad a selection:

LG KF600
FREE
LG KF600 Purple
Motorola MOTORAZR2 V8
FREE
Nokia 2610 Black
FREE
Nokia 3109
FREE
Nokia 5310
FREE
Nokia 6300
FREE
Nokia 6500 Slide
FREE
Nokia 6600 Slide
FREE
Nokia N95
FREE
Samsung C180
FREE
Samsung E250
FREE
Samsung G600
FREE
Samsung G600
FREE
Samsung M110
FREE
Samsung Tocco (F480)
FREE
Samsung U600
FREE
Samsung U800
FREE
Samsung Soul (U900)
FREE
Sony Ericsson C902
FREE
Sony Ericsson W580i
FREE
Upgrade
Sony Ericsson W595
FREE
Sony Ericsson W760i
FREE
T-Mobile Touch Plus
FREE
LG Renoir
£6.17
Nokia E71
£10.00
T-Mobile G1 Black
£25.74
T-Mobile G1 White
£25.74
Samsung Pixon (M8800)
Upgrade
£60.00
T-Mobile MDA Compact IV
£60.00
Nokia N95 with CoPilot
£90.00
Samsung Omnia
£110.00
T-Mobile MDA Vario III
£110.00
T-Mobile Touch Plus with CoPilot
£120.00
Sony Ericsson C905
£123.62
Nokia N96
£200.00
T-Mobile MDA Vario III CoPilot
£200.00
T-Mobile Ameo 16GB
£300.00
Nokia 8800 Arte
£380.00

This was on a combi 15 although I had downgraded midway through the contract. If I was sticking to a £15 a month deal the Renoir would be quite tempting for £6. Vario IV not listed though, guess it's a phonecall in the morning then..

andyb362

piggeh wrote: »

Ahhh, renewal day, just had a look at what's online. No Vario IVs, I guess as they're new, but not too bad a selection:

LG KF600
FREE.
.
.
.
.
Nokia 8800 Arte
£380.00

This was on a combi 15 although I had downgraded midway through the contract. If I was sticking to a £15 a month deal the Renoir would be quite tempting for £6. Vario IV not listed though, guess it's a phonecall in the morning then..

Are these upgrade costs?

Did you get these via "My T-Mobile"? When I login, and go to upgrades, it says

Sorry, we don't have any online offers for you at the moment. This could be because you're still in contract - you can text UP to 150 to find out.

I am however out of contract and been offered some shocking upgrade deals due to me having half price line rental via friends and family.

bakerlad1983

I agree with you andyb

I am also on friends and family deal, said would be £200 for a g1 and prob the same for a phone of similar standard. This seems a bit unfair as last month they were giving them away free if you had a upgrade and also before that you had £180 towards the upgrade of a phone, this has now been stopped and it looks like we are being made to pay for it