02 Retentions thread 2

ZhugeEX

It's a terrible deal when you can get an iPhone 5 for the same price per month and with more allowances.

antw23uk

ZhugeEX wrote: »

It's a terrible deal when you can get an iPhone 5 for the same price per month and with more allowances.

Wow thank you, hint me in the right direction please?

ZhugeEX

antw23uk wrote: »

Wow thank you, hint me in the right direction please?

Well for example if you go through Mobiles.co.uk who are owned by carphone warehouse you can get Unl Mins/Texts and 1GB Data for £27pm + £99 upfront. (£30 cashback from TCB/Quidco) for the iPhone 5.

So getting less for the iPhone 4 at roughly the same price, a phone that is now 3 years old.... not amazing.

In fact you can get the exact same deal you were told from the same company for the iPhone 4s at £22pm + £49 upfront.

Go to mobiles.co.uk, have a look at the deals and see if you can get O2 to price match them. If they can't it may be worth a look at signing up again but via a third party.

See if they can give you a bill credit as well. I've heard O2 are good at that.

Also like the above poster mentioned, The iPhone 4 is not worth purchasing on a 2 year contract... unless you want a 5 year old outdated, incompatible with everything phone at the end of it.

antw23uk

Thank you thats really helpful. Sadly paying upfront for a phone is out of the question as zero money to spend (hence why trying to lower monthly bill, lol)

ZhugeEX

antw23uk wrote: »

Thank you thats really helpful. Sadly paying upfront for a phone is out of the question as zero money to spend (hence why trying to lower monthly bill, lol)

Well it's still worth asking O2 what they can do on other phones other than the iPhone as pretty much all iPhones have an upfront cost, apart from the 4 (and that's because it's so old).

O2 can normally lower the monthly cost of a lot of phones and even through in bill credits as well.

spikejrt

Long story short, I got my PAC code from o2 today as I don't think my tariff of 600mins/ultd texts/500mb data at £16 offer good value anymore.

o2 said they can't offer any deals at all on sim only tariffs, only on tariffs with handsets which I don't want as I buy my phones sim free.

Can they really not offer any deals on a sim only tariff, or have I been told a porky or two?

visidigi

spikejrt wrote: »

Long story short, I got my PAC code from o2 today as I don't think my tariff of 600mins/ultd texts/500mb data at £16 offer good value anymore.

o2 said they can't offer any deals at all on sim only tariffs, only on tariffs with handsets which I don't want as I buy my phones sim free.

Can they really not offer any deals on a sim only tariff, or have I been told a porky or two?

Interesting, need to ask them for our two contracts and was looking to switch to that tariff, will give them a shout and see what they offer...

macgyver

Upgrade attempt with O2. Sorry its a long story; but will try to be as concise as possible.
I have a sim only contract with O2 for many years now as a second phone which my wife uses. And paying £10.54 at the moment for 300 min, unlimited landlines and unlimited texts. Decided t get an upgrade to get a basic phone. Chatted to 02 online and offered a deal with 300 min, unlimited landline and 100 MB internet & unlimited O2 wifi. The phone I was offered was LG Optimus L3 III or SonyXperia E. I pushed for a samsung galaxy and was offered Galaxy Young on £11/month for 24 months which I accepted.
When I checked later, I saw that I was being offered 250 minutes and not 300.
So I have cancelled the order. The guy said that he will ring me next week so find out which phone n contract I am interested in. Looking at the O2 site, the phones in the same range would be (I would like to stay on the same tariff, upto £11/month)
1. Samsung Galaxy Y
2. Sony Xperia E
3. Sony Xperia Tipo
4. LG Optimus L3 II
5. Samsung Galaxy Fame (may be a bit pricier)
6. Nokia Lumina 610
7. Samsung Galaxy music (may be a bit pricier as well)

Any suggestions for the phone.
My needs:
Unlimited land-line mins, about 50-100 texts, at least 300 cross-network minutes and a little bit (about 100 MB) of internet would be handy.
I like the Samsung Galaxy Ace but it is out of stock. Might also ask for HTC Desire C but is a bit pricier on their website.
Thank you

onesteptoofar

i take back everything i have said and cannot deter you from o2 more strongly

their customer service and especially web chat is a total waste of time

i was even told my account was in credit by over 120 pounds...phone had been disconnected...they were unable to reconnect and i would have to travel to the nearest shop to be reconnected even though the error was a technical hitch at their end!!!

avoid avoid avoid

Little_Gem

Anyone had any good retention deals with O2 recently??

I'm due an upgrade and have been with O2 ever since I got my first phone, so a good 8+ years. Rang up today and asked them to price match a deal I found through this website on directmobiles .co .uk for an iPhone 5, 16GB, on T-Mobile- Unlimited Data, Unlimited Texts, 500 Minutes for £27 a month and £59.99 upfront cost. The woman I spoke to said they can only price match from the actual T-Mobile website and not from 3rd party sites, she didn't offer me anymore deals and said for that contract I would have to pay £199 upfront for the phone. I know I can get a deal almost as good as that from O2 and only pay £100 upfront so I don't know why she thought I would agree to paying £199...

Anyways I asked for my PAC code but I don't actually want to leave, any chance I'll start getting calls from the retentions department do you think???