02 Retentions thread 2

fraser

Soulistic wrote: »

Can you explain how you managed this (mentioning of any other offers, etc.)? Obviously, my bargaining skills have taken a bit of a turn for the worse. This is what I was offered when I called today:

500min,
Unlimited Texts,
500MB Data,
£37 per month for 12 months,
£165.90 handset cost for iPhone 4S 16GB.

hi just seen this
I mentioned the tesco deal and they offered me the same deal with £130 for the handset

I have also moaned a little and asked for a free iphone case and some screen protectors

they said fine and to go buy some from the O2 shop and email in a scan of the receipt for credit back to my account

approx £30 extra worth of goodies free for the new phone :T

Soulistic

fraser wrote: »

hi just seen this
I mentioned the tesco deal and they offered me the same deal with £130 for the handset

I have also moaned a little and asked for a free iphone case and some screen protectors

they said fine and to go buy some from the O2 shop and email in a scan of the receipt for credit back to my account

approx £30 extra worth of goodies free for the new phone :T

Thanks for the update. I called again, but O2 are not budging from the £165 cost of the handset. Will most probably take the offer.

danthomp

I've been with O2 for over two years - I was previously on a £35 a month contract for an old iPhone which ran out a few months ago - since then I have dropped down to a rolling month to month contract for £15 while I decided what phone and tariff I wanted next. Well my screen has broken on my iPhone over the weekend so I have decided on getting a Samsung Galaxy SII.

Surfed the internet and found the best deal online with T-Mobile through Tesco for £20.43 a month, free phone with 300mins/300txt/500mb. O2 upgrades as many have said are useless (offer me £27 a month which was more expensive than what new O2 customers could find online) but I was quickly put through to retentions after mentioning the T-Mobile/Tesco deal. They quickly offered me £21.50 with 200mins/UNLtxt/500mb on 24 months with a free Galaxy SII which is similar to what you can find online but still not quite as good as the tesco deal.

I would prefer to stay with O2 as the reception has been mostly fine for me and I have had no problems with customer service and T-Mobiles reception is a bit of an unknown. However as a typical Brit I struggle to pay on principle more for less - even if it is only slightly more. What are people's opinions on this deal? Would I be likely to squeeze anymore out of O2 like a reduced contract? Even if it was just something like free O2 to O2 calls or free accessories to help me convince myself I am not being taken for a ride. I haven't actually asked them for my PAC code yet.

Any help or advice would be greatly appreciated. Many thanks in advance for any responses.

EDIT: as the big sign on the left points out I am a newbie so forgive as I forgot to point out that 300 texts are more than enough for me - I am unlikely to send an average of 10 messages a day over a month ever - so the unlimited texts and 300 texts wouldn't be much different to me in reality unless some unforeseen disaster that required numerous texts were to occur.

fraser

Soulistic wrote: »

Thanks for the update. I called again, but O2 are not budging from the £165 cost of the handset. Will most probably take the offer.

Try via web chat that yielded the extras and the deal sweeteners

danthomp

Just to update - spoke to O2 again this afternoon. Went through to their disconnections department and the lad I spoke to their said they were unable to offer me additional minutes so I asked about free O2 to O2 calls and he put me through to a very helpful lady in the retentions team. After I explained my situation and the other tesco/tmobile offer she said they would be to offer me the 200/ULT/500 deal with unlimited O2 to O2 calls and an additional 200 cross network minutes however she said the handset on that tariff is £104. However after politely explaining that Phones4U offer it free of charge on O2's £21.50 tariff, she checked their website and confirmed this and so said they can offer the handset free of charge with the extras she had previously offered, so I decided to go with it as I wasn't particularly keen in leaving O2 anyway and with the additional minutes I can convince the scrooge in me that it was worth the extra £1.08p!

So overall I got a free Samsung Galaxy SII on a 24 month contract, 200 minutes, unlimited texts, 500 mb data, unlimited O2 to O2 calls and an additional 200 cross network minutes. Overall I am quite satisfied with the deal.

hometime

I just upgraded to:

12 month contract
1200 minutes any network
500mb web bolt on + 20 free picture messages
unlimited o2 to o2 calls
unlimited text
unlimited calls to landlines
£52 per month
£209 for Iphone 4s 64 gb.

Previously I was on

18 Month Contract
1200 minutes any network
unlimited o2 to o2 minutes
unlimited web bolt on
1000 texts per month
£45 per month.


I think I'm happy with this, especially if i can persuade my cousin to put through his staff discount for me!

The idea is that after 12 months, I can upgrade again and sell the handset which should still be worth a few bob i hope!

jjrca

Hi all, I'm a newbie to the forums, love the site and thought I'd share this;

Just upgraded the other day with the O2 shop to an iphone 4s 16g - previously on a 24mth contract with Carphone Warehouse 3gs 16g (far too long a contract for me) I was being bombarded by phone calls from the Carphone Warehouse - several calls a day - and the deal didn't seem that great.

O2 Shop
12mth contract - £90 for phone.
1200 minutes, unlimited texts, usual 02 to O2 free calls etc £52 per month (I use for work as well as personal).
£714 total for the 12mths.

The staff at the shop were excellent and they even double checked the price to ensure it went through the till.

It's only £5 more than I was paying, I've halved the contract and I paid £80 for the 3gs at the time.

Loving the new phone, so much faster! :T

john_white100

Hi all,

Been following this thread for a few weeks in preparation for my upgrade with o2. Called yesterday and got:

iPhone 4s 16Gb
12 month contract
800 anytime any network minutes
Unlimited texts
500Mb Data
Unlimited free WiFi access

£197.60 for the handset
£35 per month

I tried to call around a few places after to see if I could start a cheeky bidding war but nobody was playing the game. In fact the guy at Carphone Warehouse accused me of lying!

Soulistic

Thought I'd provide an update to my efforts on a retention deal... so, I went for the simplicity plan as follows:

300 Minutes
500MB Data
Unlimited Texts
Free O2 to O2 calling

for £11.50/month.

I think the best thing about this deal is that I can upgrade anytime when the new "phone" comes out... and also, if I feel that for a specific month, 300 minutes are not going to be enough, I can call and upgrade the plan for just one month.

chelle

Deal

12 month contract

4S 16GB

£177.75 for phone

Contract £32 per month

500MB
200 mins
Unlimited texts.

Is this good?

The useage is fine for me as dont use that now on my 3g.