02 Retentions thread 2

atlantis187

I've got 3 bolt on on mycontract that I upgraded a few months ago. I have the following:

Unlimited o2-o2 calls
unlimited web bolt on
unlimited texts (on top of getting 2000 as part of my contract)

RDMD

Tiddlywinks wrote: »

Are you sure they offered you both of these bolt-ons together? No offence intended in the question, it's just that I've only ever heard of them being offered on an "either / or" basis or charged at an additional monthly cost - any ideas would be great to hear.

Thanks

Tiddly

I had both added free 9 months ago

Tiddlywinks

Thanks for the posts re bolt-ons - could I just ask another Q please?

For those of you that have more than one free bolt-on - did you get them direct from O2 (new contract, retentions?) or are you CPW customers or with another agent?

Thanks

Tiddly

ZINXYX

I did get mine three bolt ons ( long weekends; unlimited text and unlimited blackberry) around mid May and it was direct from o2.

MountainMan101

I've just been speaking to retentions, because I'm downgrading my tarriff each month with the aim of buying it out at 6 x £15 to end it 6 months early. We went through the options, and all the deals are for the iPhone. When I mentioned not wanting to lose my loyalty deal (-£10 a month) she pointed out that they no longer offer discounts, it's about extras and total cost. So after I pay my £90 I'm free to go anywhere for a new handset.

When I mentioned that O2 had only ever been the cheapest because of this rolling £10 discount, and without Orange would be cheaper for me, she said you have to consider total cost (voice mail, 08 numbers, foreign rates) and they no longer competed on price.

I think I'm going to return to PAYG and get a 3G PAYG for my new netbook. Back to phone for phoning, computer for computing - and I thought I was decreasing my gadget supply.

RDMD

Tiddlywinks wrote: »

Thanks for the posts re bolt-ons - could I just ask another Q please?

For those of you that have more than one free bolt-on - did you get them direct from O2 (new contract, retentions?) or are you CPW customers or with another agent?

Thanks

Tiddly

I got my bolt-ons direct from o2 retentions

redux

Apparently it's not only consumer accounts that O2 isn't working hard enough to retain

A friend told me his company recently switched all their staff to Vodafone after many years with O2. It's a company with between 10 and 20,000 employees

debtfree27thmay

Called this morning, currently on 18mth web 25 200 mins 400 txts and u/l o2 to o2 with g600.
got offered pixon or tocco lite same as above but on 24mths with u/l internet bolt on.
I was interested in a blackberry as I want to get my emails on the move but the best blackberry deal was 8900 £48 for the handset 24mths with 600 mins u/l txts and u/l emails for £30. explained I coule get the new 8520 on Voda with only 300 mins(won't use 600 anyway) for £25, they weren't interested.

Supergers

just off the phone to retentions was offered

400mins
1000texts
u/l o2 to o2 calls
u/l internet
free nokia 6700
18month contract
£25 pm

any thoughts??????
thanks

fiish

redux wrote: »

Apparently it's not only consumer accounts that O2 isn't working hard enough to retain

A friend told me his company recently switched all their staff to Vodafone after many years with O2. It's a company with between 10 and 20,000 employees

That is a lot of business to let go. OK, it's small compared to the tens of millions of customers they have, but it's still sizable.

supergers wrote:

just off the phone to retentions was offered

400mins
1000texts
u/l o2 to o2 calls
u/l internet
free nokia 6700
18month contract
£25 pm

any thoughts??????
thanks

That's not too bad I think, the 6700's SIM free price is still relatively high and you're getting a few extras in there, plus they're not trying to make you stay for 2 years.