3 Retention Deals

Rebel

I had a call earlier from communications direct claiming to represent 3, I politely told them I wasn't interested (having just upgraded through 3 but didnt say that), when they wouldnt take no for an answer I put the phone down on them

matrix999

Does anyone have a direct number for 3's retention team?

muddyfox470

Has anyone got any good retentions deals coming through yet?

I am just coming to the end of my contract:
18 month Direct Texter 1400 @ £17.50 (halfprice for full term (£35)) direct from three.

I rang up and the best they could offer me was the M+M300/500 at the normal prices with the choice of two rubbish phones the Nokia 6120 and the SE K530i. I laughed at him.
He told me that was all he could offer me due to my usage patterns, I asked what they defined for the usage, and they wouldn't tell me! It was ridiculous, I asked to get put through to one of the UK call centres and he said he couldn't. I told him about the other offers with other networks and he was genuinely not interested.

To say that my brother, who used hardly any of his allowance got a K750i on an 18 month contract for only £10 a month (M+M300 with 200 text bundle).

I'm going to ring them up again soon...

rash.m2k

muddyfox470 they are real b*stards until you get nearer to the end of your contract, then the deal gets sweeter and sweeter.

pinky8

I got a call from 3 yesterday offering me to stay on the same price plan I am on-500 mins and 100 texts for £5 a month plus a free N95 and managed to get the same offer for my other account to although the phone was a free sony ericson phone both are 18 month contracts. Later that day I called up to see if my sister could have the same deal as she is with 3 and was told that she couldn't the best they could do was £15?

Hopefully others can get the £5 deal too

xxx

Sui_Generis

I'm looking forward to giving notice on my 6 month contract but sadly that's not for a few months.

@ pinky8
what's your usage like? I can't work out if the best deals go to those overspending on their plan or not? One problem I have is my most called numbers are also on 3.

pinky8

Sui_Generis wrote: »

I'm looking forward to giving notice on my 6 month contract but sadly that's not for a few months.

@ pinky8
what's your usage like? I can't work out if the best deals go to those overspending on their plan or not? One problem I have is my most called numbers are also on 3.

I have probably spent £60 over my allowance for the whole year for both contracts. I use all of my minutes up every month too.

When I asked for it on my sisters account they said No and explained that I only got it because they just carried the deal I was on over for another 18 months. I hadn't even cancelled my contract yet?

Good Luck! xxx

Jeff121

Hi
My 3 contract is up in September, I've been contacted twice this week by 3, I phoned the incoming number back (07782333325) to confirm that it was 3 and it is. Got all the guff about loyalty reward etc but no better a deal from them than from the 3 shop as a new customer and still not as good as buying on line via Quidco as a new customer and using a friends 3 phone number as recommend a friend so that we receive £30 each.
Does anyone know if I will be able to port my 3 phone number (which was a number I ported to 3) when I terminate my present contract and ask for my PAC code, so porting from 3 back to 3? If I cant do this I will port the number onto a Tesco sim card to prevent losing the number.
Jeff

Rebel

Jeff121 wrote: »

Does anyone know if I will be able to port my 3 phone number (which was a number I ported to 3) when I terminate my present contract and ask for my PAC code, so porting from 3 back to 3? If I cant do this I will port the number onto a Tesco sim card to prevent losing the number.
Jeff

You cannot port a number from the same network, basically you need to move the number to another phone network and back again, however if you wait until a month before the end of your contract and ask for your PAC then, you may find the offer is far more interesting.

I strongly recommend being polite to them, remember they are human and if you treat them courteously they are more than likely to return the compliment

Jeff121

Thanks Rebel for the info.
If the retention dept offer me as good a deal as I can get as a new customer then I will take it, if not will terminate my present contract and take out a new contract. My present phone number is one that I bought so dont want to lose it so if need be will port it onto a pay as you talk sim card until such time that I can do something with it.
Thanks
Jeff