3 Retention Deals

Jonah1156

After my earlier post at no 885, I have managed to sort my new phone/contract out.

No thanks to 3 themselves who, IMHO, are uselsss in their attitude towards partially-hearing people that I went to P4U where they managed to give me a N95 sports (plum back) and a mix n match 500 tariff for 15gbp pm instead of the usual 18 gbp over a 18 months contract. They did give me 3 gbp back per month over a 12 month period with the option of changing the phone again a year later. So a new N95 and 36gbp which i think was a fair bargain. Obviously, I see others getting a contract for a fiver for life and also I see that many are wanting a N95 in the proces for which they would need to pay extra on top,

Thanks to all those out there who replies to my query and hope to write again nearer to when the contract is up!

Thanks once again. Maybe 3 will get their act together and offer a more sympathetic attitude towards disabled people and hoepfully do away with these bloody call centres where no-one can understand a word they are saying! I fliiping well can't!!

Quentin

Jonah1156 wrote: »

After my earlier post at no 885, I have managed to sort my new phone.................................................... Thanks once again. Maybe 3 will get their act together and offer a more sympathetic attitude towards disabled people and hoepfully do away with these bloody call centres where no-one can understand a word they are saying! I fliiping well can't!!

In your earlier post you said you could hear fine on the phone, but couldn't "decipher ethnic accents".

In that post as well as this one you swore unneccessarily.

If you also swear at "these bloody call centres", then no wonder they aren't too sympathetic to you.

Why should anyone have to put up with reading (or hearing) your swearwords all the time?

When you first posted another poster took time and replied advising you to contact the 3 press office with your problem, saying how helpful they had been over a friend with a problem - why did you not follow that advice?

mishkanorman

quentin

bloody is not a 'swear word' and you are way too picky


jonah1156,


glad to hear you got it all sorted, my dad is hard of hearing but i think its the call centres who get the tough end of the call with him, he is HARD work !!


mishka

matrix999

Agree with Quentin best way is to be polite and not swear at the advisors.

Nobody should have to put up with ignorant, rude and agressive customers!

diamonds

matrix999 wrote: »

Agree with Quentin best way is to be polite and not swear at the advisors.

Nobody should have to put up with ignorant, rude and agressive customers

Bloody is hardly agressive or you'd all been sacked by now, it refers to Jesus & denominations of whatever groups use it in frustration aswell these days ....

I AGREE OF WORDS OF A CERTAIN NATURE , BUT.....
nobody should have to put up with ignorant, rude and agressive customer service reps either...it goes both ways & customer service has declined since 3 brought the UK priceplans down, CUSTOMER SERVICE ON ALL 5 WENT DOWN ........I mean a Vodafone customer NEVER talks to a Vodafone employee and alot of 3rd party companies employess dont give a flying.....

Also alot of these these 3rd party companies lose out when applying credits etc to accounts as the money has to come from somewhere & its not usually the employing networks budgets

Virgin as a virtual network well thier customer care shines....and the old Virgin CEO is now @ Orange so things are looking up for us Orange customers, after a good period of diabolical " care " under a good few French CEO's

Any one heard the story of a CEO that became CEO of Customer Experience ( READ : head of call centre's )

apf666

contract up for renewal in sep 08, phone broken, on discounted plan, down to £5 per month, phoned 3, offered £5 per month for life, new 18 mth contract, free sony 910i, 1gb memory card, 2 yr warranty, same mins etc as previous, 300 xnet and 150 txts plus £5 downloads and other stuff i won't use

advised to call back in 15 mths, will stay on lifetime discount and can choose another free phone

very pleased with this and snapped their hand off :j :j :j

af

matrix999

diamonds wrote: »

Bloody is hardly agressive or you'd all been sacked by now, it refers to Jesus & denominations of whatever groups use it in frustration aswell these days ....

I AGREE OF WORDS OF A CERTAIN NATURE , BUT.....
nobody should have to put up with ignorant, rude and agressive customer service reps either...it goes both ways & customer service has declined since 3 brought the UK priceplans down, CUSTOMER SERVICE ON ALL 5 WENT DOWN ........I mean a Vodafone customer NEVER talks to a Vodafone employee and alot of 3rd party companies employess dont give a flying.....

Also alot of these these 3rd party companies lose out when applying credits etc to accounts as the money has to come from somewhere & its not usually the employing networks budgets

Virgin as a virtual network well thier customer care shines....and the old Virgin CEO is now @ Orange so things are looking up for us Orange customers, after a good period of diabolical " care " under a good few French CEO's

Any one heard the story of a CEO that became CEO of Customer Experience ( READ : head of call centre's )

I hear what your saying and also agree that no customer should have to put up with poor service from CSR's.

mishkanorman

matrix999 wrote: »

Agree with Quentin best way is to be polite and not swear at the advisors.

Nobody should have to put up with ignorant, rude and agressive customers!

to be fair at the guy you are discussing though, he didnt say he swears at them, quentin just took offence at the fact he said bloody in his post !


apf666,


im soooo jealous

Jonah1156

mishkanorman

Many thanks as well as one or two others for defending me on this. At no time did I swear over the phone as it was a term referring to the numerous problems that I have experienced in the past. It was a term of desperation in trying to understand what they were b***** saying!

Quentin did mention getting someone to take my calls on my behalf and even with a good set of ears she does have trouble in undertanding these people from call centres! It's no use trying to contact CS as they will only try and route you through another operator which defeats the whole thing! There is a live chat within the 3 site but only for new contracts etc. and not upgrades which leaves me to say that its p*ss poor indeed regarding their attitude towards disabled users like myself and many others.

How do profoundly deaf people get their upgrades in the first place? If they use their mobiles solely for texting for which I can safely assume they have a wholly text package? How do they get to contact 3 in the first place?

Notwithstanding this, I am happy with what was offered by P4U with the N95. A pity that 3 could not have come up with something better if they taken the effort to sort out mine despite going to a local 3 shop as well.

Quentin, please take time to read what I put on my last post and you will find, as with a few others, that I did not swear at the operators!! It was more of a term of exasperation at trying to decipher what they were saying!

I think 3 ought to start looking at their call centres and try and get a better undertanding on how to deal with these problems. Maybe an e-mail to the head of CS to get them to look into it all?

Thanks once again

Quentin

I have read your posts, profanities and your ******* (presumably to protect younger readers) as well

Have you read mine?

I certainly didn't say you had been swearing at the operators at all!

Quentin did mention getting someone to take my calls on my behalf

No I didn't.

I asked you if you had followed the advice another poster had given you.

You originally told us:

I am partially-hearing but can use a mobile with no problems except trying to decipher ethnic accents

Now you refer to being "profoundly" deaf?