3 Retention Deals

diamonds

^ regardless of the depth, the customer has challanging needs....under UK law customer service should be be providing him the means of contact under the Disability Acts

Quentin

Originally the problem was nothing to do with any disability, but:

trying to decipher ethnic accents (not being racist here) especially trying to get through call centres whether it be on mobiles or landlines which are very often when they try to sell you something you don't bloody want in the first place!

And we were told a non-hearing impaired helper had a similar problem:

even with a good set of ears she does have trouble in undertanding these people from call centres

Do you really believe we should make it a law to provide everyone the opportunity to deal with someone with a non "ethic" accent, who will guarantee not to sell you anything?

Jonah1156

Quentin - are you somewhat missing the point?

Yes I did say that I was partially-hearing and then mentioned as being profoundly deaf in the next response. I am classed as profoundly deaf by my GP/hospital as I have a severe hearing loss compared to people like yourselves. Luckily, I was not born deaf but suffered a fall whilst 3 years old thus able to retain a basic speech! With this in mind, I can speak as good as perhaps yourself EXCEPT I am unable to hear without my hearing aid (digital model).

With having this disability I am unable to even comprehend these ethnic accents as well as those north of any borders within the England. No malice intended there, just how I hear it!

I am safe to assume that people with normal hearing do have great difficulties in trying to decipher those with different ethnic accents. Am I right?

It has something to do with access to certain things in life and as poster Diamonds mentioned 3 should be looking at ways of improving access to those who are unable to obtain the required information in the first place.

I did state that my other half has great difficulties in trying to fathom what operators are trying to say to her. Not just with 3 but with AOL and perhaps many other companies. I am sure you sometimes get exasperated in dealing with the same problems and also get fed up for trying to get to the bottom of it all but choose not to do so perhaps?

Some will think: if a person is deaf, how can they be using mobiles etc.? Like everything in life its not just a case of seeing things in black and white, what about the gey in between? Seems to me that's appears to be Quentin's attitudes. The have and have nots?

Quentin

I don't know if you are right about the rest of us. If you are, why do you think all these ethnics are still answering the phones?

You were wrong when you posted I had said you swore at the operators. I pointed this out to you but you haven't retracted or apologised for accusing me of that.

You say you and your other half cannot fathom what operators say to you, and you cannot comprehend what people from the north of any borders "within the England" (?) say, but I cannot see why a special case needs to be made - you say your OH has no hearing problem.

A solution to your problem was suggested earlier, and it seems you didn't follow up on it?

Thanks for posting without profanity. Many will appreciate it.

Sui_Generis

I'm sorry to bring this back to the business of the thread title but I'm currently on 300m/150texts for £5/m and I just phoned for an upgrade and was offered a 6500 on the current contract which I declined.

I pressed and asked for a N95 and was offered the silver model for a new contract of £27/m!! I suggested that it was cheaper to new customers and for less I could get 1100m for £20. I was then offered the silver N95 for an upgrade cost of £105 on the current contract. Declined that too...

Then a new contract of 300 mins at £20/m with the N95 plus 300 "three" mins. I was getting a bit bored by this time and the final suggestion was a Nokia 6120 whatever that is which morphed into a W910i (with a 1Gb memory card - wow!) on the existing contract.

Not really interested in any of those and if anyone can give me some tips or hints to getting the black N95 on my current contract or at the £30 u/g others have reported I'd be grateful. BTW in terms of phoning back is this better don't soon after or left a few days?

vgopal

im having rubbish deals offered to me too. three glasgow called me today.
im currently on direct text 1400 (1000txt, 300mins) with a £20 discount, so paying £15 which isnt too bad.

they were offering on one off charges. and would extend the contract for 18 months.
£130 n95 8gb
£65 c902
£60 n95

going to wait a bit then ask for my pac and see what happens.

EAB2

Some advice please.

Does three offer deals of next-to-nothing line rental instead of a handset upgrade? I have a 15 month old handset that is perfectly serviceable, so would forego an upgrade if they did me a decent discount on the line rental.

Cheers
Ed

Sui_Generis

EABowden wrote: »

Some advice please.

Does three offer deals of next-to-nothing line rental instead of a handset upgrade? I have a 15 month old handset that is perfectly serviceable, so would forego an upgrade if they did me a decent discount on the line rental.

Cheers
Ed

IME only when you actually give notice to leave and then on the last possible day.

Sui_Generis

Sudden realisation its a new month so they probably won't have good deals until the second half.

fox2319

I got a call from the indian call centre when I was on my way home. They offered £10 per month for life on the 500 mix with a 6500 slider. I told them that although the deal was interesting, I really didn't like the phone and was really only after a N95 8GB. Best offer on this was £33 per month!
Went round the same offers a few times and in the end I gave up on them as they weren't budging.
Will post back if I get anything better.