3 Retention Deals

amz84uk

libertino wrote: »

One week to go until my contract's up (which I've already given 30 days notice on) and got a call from 3 saying I'm a valued customer who's always paid bills on time and so they'd offer me 500 minutes/100 txts (less than I use a month so they've obviously not really looked at my usage) free for 6 month and £5 a month after that (for life). I told him I've already signed up to another (3) contract but he still tried offering me it as an addition to my new contract in case I use up my minutes, or offer it to a friend to use. I turned it down anyway. We'll see if they come back to me again!

This is probably the best offer anyone's been given by Three! Free for 6 months, then £5p/m for LIFE! Unbelievably good!

gsmmad

seems as if 3 retentions dont care if people leave ...

before they use to give a leg and an arm to retain you

yus786

katwas_com wrote: »

This is probably the best offer anyone's been given by Three! Free for 6 months, then £5p/m for LIFE! Unbelievably good!

Not true...

A few of us got 17 months free and only £18 for the last month.

I myself got 11 months free and only pay £25 on the 12 month

All done via immediate cash back. (within minutes)

guess which Numpty, i mean which CS you speak too.

amz84uk

yus786 wrote: »

Not true...

A few of us got 17 months free and only £18 for the last month.

I myself got 11 months free and only pay £25 on the 12 month

All done via immediate cash back. (within minutes)

guess which Numpty, i mean which CS you speak too.

17months free line rental (with INSTANT cashback)?! Shocking! When were you offered this deal?

I was given a new Nokia 6280 and 10months free line rental (worth £300 - instantly credited to my account), and the last two months I pay £30p/m.... this was offered to me last year though, and was counting on something similar, but to no avail.

gromituk

katwas_com wrote: »

This is probably the best offer anyone's been given by Three! Free for 6 months, then £5p/m for LIFE!

Nah - just stop to think about it for a moment, and, considering that mobile phone tariffs are dropping in price all the time, you will see that "for life" is nothing more than an empty marketing gimmick.

nickf23

I just got £10/month for 500 minutes and 100 texts on a 12 month contract with no new phone. It just beats my last contract which was 9 months at 12.50 then 3 months at £25 for 500 minutes and no texts,with a cheapo nokia. I think I could have got a better deal but I couldn't be bothered to haggle any more.

opas

Nickf23 did you get offered 3 months for free on that deal? I got offered the same but with a £30 credit, so works out at £7.50 for 12 months - however this was at the beginning of August.

Looking back over this thread a few people were offered the same as me around July/August but it looks like Three may be getting a bit tighter with the credits on the account with this deal.

One thing that really annoyed me and I am trying to lodge a complaint with Three about it, is they took away my Free Internet 30 when they upgraded me - however I explicitly asked the retentions guy if my free internet 30 deal would still be included and he said yes. But when I checked my usage it was not there. Customer services are saying there is nothing they can do but I do feel they've got to take some responsibility as they are upgrading people on false pretences. So beware with regards to you are being told by the retentions team.

opas

rash.m2k wrote: »

Yeah seem to offer me same as my current price plan thats 400 mins, 250 txt etc. with £5 download for £10 per month what a rip off!

I think i'll get the £5 for 750 mins for life that sounds better

Did you actually get offered 750 mins for £5? That is the deal I would have wanted - is it Talk and Text 900? I opted for Talk and Text 600 for £10 pm with a £30 credit - but it looks like I should have held out longer!

I was only offered the 300 mins and 150 texts with all this other stuff like vid mins and downloads for £5 with 5 months free. good deal, my sister took it (although she is suffering with the mins at the moment, down from 750 mins to 300 mins) but I knew it wouldn't be enough mins for me, I wonder if the retention deals will get better or worse next year.

anonymousie

Hmm the retentions deals are getting worse I think ,or they are being more, hmm difficult... I am sure they offered me the 300/150 on a 6210 for £15 on a 12 mo contract a couple of dys ago, now it is £18. Still I think I'll take it as it is enough for me, and I def don't want to be on an 18 month contract again.
The 6210 is a little gem of a phone though- Ive been using DH's since mine has been dodgy.

As long as they can guarentee I'll not have to pay another £35/month and they can swap me at my "end of contract date tomorrow I'll bereasonably happy I guess (I also remember I have a refer a mate £30 due, so I need to keep on a 3 contract with the same no to get that , and that alone will pay the extra £3/month I guess pretty much.

nickf23

opas wrote: »

Nickf23 did you get offered 3 months for free on that deal? I got offered the same but with a £30 credit, so works out at £7.50 for 12 months - however this was at the beginning of August.

No, I didn't get offered the extra credit. I think I could have got more if I'd tried harder but I couldn't summon up the determination. I've been pretty happy with 3 so far, reasonable customer service and very good reception where I am. Thats a good point about making sure that they do what they they'll do, he said he'll send it in writing so i'll check then.