3 Retention Deals

chajun

I sent this message to their Executive Office.

Dear Sir or Madam.

Earlier this year my wife and I, after our contract with you finished decided to stay with Three even though the offer given to us was most derisory. I have been monitoring an advice website for several months. I would like to know why we were not offered anything better and more cost effective than your offer. It would appear that Three allow individuals to make these decisions. what can be done?

Yours faithfully


All you get now is the following reply. I am/was not happy with the deal offered in July at the end of mine and my wifes Contracts.

300 mins plus 300 3-3 mins £15 per month Sony eric 660i phone.

Regards

The Executive Office deal only with Regulatory Bodies and issues raised via Board Members
For all general queries, check out our frequently asked questions at http://www.three.co.uk/personal/help_support_/index.omp

Stay in control with My3
My3 is a free service that’s available on your mobile and on the web. On My3, you can find answers to:
Technical queries
*find out how to use your mobile
*troubleshoot any problems with your mobile *track a repair
Billing queries
*make payments
*check your usage and balance
*view your recent bills
You can also:
*top up
*buy Add-ons
*change your contact details and address
How to get to My3?
On your mobile, just press the triangle key or Planet3, then My3. On the web, go to www.three.co.uk/my3

Still need to contact us?
1. You can call us on 333 (free) from your 3 mobile or on 08707 330 333 (standard rate) from any other phone. If you’re a Mobile Broadband customer, you can call us on 500 from your 3 mobile or on 08707 330 320 from any other phone (both numbers charged at standard rate).
2. You can log onto My3 online and send us your email via our web form. Go to My3 > Contact 3.
3. You can log onto our website and send us an email via our web form. Go to three.co.uk > Help & Support > Contact us

Any suggestions please?

ArsenalFC

Chajun send the same message to '3' in My3. I'm talking to retention just now and they are offering the same as their website so I requested for a PAC. I was on the phone with a woman for more than 40mins and she kept offering the website offer even when I pointed out that their competitors offer much better deals for me. Spoken to 3 people in all and same offer as website.

How long does it takes them to send the PAC? Edit: - They just sent me the PAC.

Now the question is shall I wait for a call from them to offer me something better or I should go onto virgin sim only £10 - 200 mins + 200 text 30days contract which ends 31/12/08.

Anon

Have been waiting all month since requesting my PAC and no call (and this is the second month as I didn't get round to moving) so no guarantee they will call.

Anon

edsb

Hi there,
My 3 contract comes up for renewal on the 3rd January and it's in my interests to stay with 3. When it comes to upgrading I would quite like to have Mobile Broadband thrown into the mix. Does anyone have any experience in getting Mobile Broadband with their upgrade, or is it dealt with by a different department? Thanks for your help,

Ed

pgt67

my wifes first renewal is up in January, around the 10th. Her current tarriff is called video talk text 350, 200 talk mins + 100 texts costing £10/month (should be £25 but got a £15 life discount due to their error)

She has been offered, from the call centre she phoned to cancel, Nokia 3120/sony ericcson K350i for same price £10\month but with 50 less texts - is the person she talked to from the retentions dept or just a call centre person?? - Do we wait for a call back or phone and ask for it??

friendlyguy

I accepted this deal today:

Nokia E71 free
Talk & Text 600 - £20/month
12 month contract
Internet Max add-on free for first month, £5 for next 8 months

What do you guys think?

john-306

friendlyguy wrote: »

I accepted this deal today:

Nokia E71 free
Talk & Text 600 - £20/month
12 month contract
Internet Max add-on free for first month, £5 for next 8 months

What do you guys think?

I'd double check that it really is 12 months.
My internet max is only £5 per month anyway, what will yours go to?

If you're happy with it

chajun

"Chajun send the same message to '3' in My3." Sent a week ago no response.

friendlyguy

john-306 wrote: »

I'd double check that it really is 12 months.
My internet max is only £5 per month anyway, what will yours go to?

If you're happy with it

I reconfirmed it with the guy about 10 times as I didn't expect to be given it especially on that plan and with that phone. Plus he was scottish so there wasn't any lost in translation stuff you get with india.

for the internet max, i pay £5 from months 2-9. 1st month is free and i can choose whether to have it for the last 3 months.

I'm happy with it, but just thought i would get other opinions.

andysstuff_2

friendlyguy wrote: »

I accepted this deal today:

Nokia E71 free
Talk & Text 600 - £20/month
12 month contract
Internet Max add-on free for first month, £5 for next 8 months

What do you guys think?

I'm on a £20 a month priceplan at the moment (old VTT700 with £15 loyalty discount) and have an internet add on and they wanted me to pay £45 for the E71 so on that basis looks like you've got a good deal.