3 Retention Deals

diamonds

well Directtalker1000 for £5

the " known " faulty Nokia 6500 with signal issues has been issued a replacement on Monday doorstep exchange with

Nokia 6220 (£229 on payg !!!!)



:eek: :j

studiodaz

Retention Deal what a con

My contract is up at the end of the month so I called Three and said I wanted to leave, they gave me a deal of the New INQ1 phone on a Mix and Match 500 with
500 minutes or texts or any mix of the two - anytime, any network
FREE Unlimited mins on 3 to 3 calls every month
FREE Voicemail every month
Internet Max Unlimited 3 to 3 Minutes

All for £20.50 per month.


The Phone came last Friday which was great but looking on the My3 account I could see I was being charged for Data used, so I had a look at what My3 said about my price plan. I them noticed that they had put me on something called Internet 10. After doing a google this turned out to be a 10meg data allowance. I called Three to find out why I was on the Internet 10 and not Internet Max package as sold to me and they keep asking me if I want to upgrade to Internet Max.
I keep telling them why do I need to pay extra for an upgrade to Internet Max when I should already be on it for £20.50 as sold to me. I Have so far been passed on to 8 or 9 people and spent in total 3 hours plus trying to get this fixed (1.5 hour tonight) . I have been promised so called call backs in the next 24 hour 2 times , but no one ever calls back. I have now told them I want to leave and give the phone back but they insist that as I have used the phone I am not allowed to give it back. I am now waiting for another callback in the next 24 hours. I just don't know what I can do now they have me well screwed,

How can they get away with this?

diamonds

3 now have a complaints dept, login to my3 & email 3 from there requesting a complaint about an unresolved issue customer services have failed to resolve to your satisfaction & you request the complaints dept look into the matter,

I waited over 2 weeks & emailed & within 5 hrs the complaints department called me back, the advisor stated the complaint was out her remit & I was passed to her line manager, Sanjay could not resolve the issue himself & I was passed to his Dept Manager, she resolved the issues she could & that the main issue of fraud & overcharges would have to be passed up another 3 managers ( customer contact centre have no proceedure for fraud as per 3UK guidance issed by 3 to 3 Global Services in India ! ) via protocol to send to the Exec Office

the first advisor told me the previous manager 2 weeks ago whom told me her manager was forwarded the issues actually closed my complaint down & left no notes other than that ?? & customer options were billing me £15 a month not £5 a month as agreed on the upgrade ! I asked the call recording be pulled - all upgrade calls ARE recorded as that is your agreement to extending your contract......was assured I would pay £5 from her

its taken 3 1/2 to get this far on my complaints - writing to customer services UK address in april resulted in a " manager " calling me back from India in April who refused to resolve the issues, then I was informed that " manager " in a PAC call over the 1 min billing issue leaving in Sept - I had not infact spoke to a manager ?????

email from my3.three.co.uk & you get a tracking email reference with anything you send them, you can also request contact by email/letter only

1) setup then login to my3.three.co.uk and choose "my account" then "marketing"

make sure you select that 3 cant call your mobile, landline, office etc....

leave contacting you by email/letter as the only options THEY are allowed to contact you

2) fire off email to 3 " contact us " from my3.three.co.uk with whatever issue you want resolved/investigated etc, stating you have omitted 3 contacting you via any other means than email or letter about your account &/or billing address as per your choices on my3

3) if you recieve a call, politely explain your position & ask the operator to comply with the T&C you/they have agreed to via my3 for contact between you and 3, end the call & email 3 from my3.three.co.uk the tracking reference of your contact, the time & date of call

& it is against the T&C you have stipulated via your service agreements on my3 for 3 to contact you via any other means than you have agreed to & if they continue to do so you will enforce your rights, ask them to resolve the issue via email/letter contact - further non-commital to such will result in contact with Ofcom ( state the https://www.ofcom.org.uk address and relevent ofcom webpages ) whom will issue a reference number & you shall then be contacting the Executive Office about this breach of PRIVACY & refusal of 3 Global Services to deal with your complaint/issues etc which form a part of the T&C both parties agreed to at contract commencement/upgrade



REMEMBER - customer services form as much of the contract T&C as does the agreement 3 to supply sim/mobile to use the service airtime allocated via your priceplan & failure to provide such customer care & privacy are 2 T&C breaches of the contract you and 3 have agreed to

Trybrow

seems like a bit of a ball ache Diamonds, this is moneysavingexpert.com not timewaster.com i can do with all that hassle. i think at the end of the day my deal was better because i did without all the stress....

diamonds

i dont let stuff like this stress me.......whats the point ?

thats a very british thing to let bull**** stress you

the_tired_one

Ive been with 3 for about 5 years.

I was offered the following RETENTION deal yesterday, which I accepted:


Direct Talk & Text 1000

-Refurbished Nokia 6500
-750 Talk mins
-150 Texts
-50 Video Calls
-50 Picture Msgs
-£5 downloads

Lifetime contract of £10 / month
12 month minimum contract

----

I see some of you guys are paying £5/month for this - should I ring up and cancel or ask for the £5 deal...or request a Nokia N95!

Appreciate any guidance

Amar1

Well I just got off the phone to 3 and am not impressed at all,

Currently on an 18th month texter plan - £15 a month (75 any time mins and 600 texts)
Contract is currently expired, on the handset Sony Ericsson k800i.

The upgrades they offered from the cancellation department were:

£15 a month mix and match 300 - INQ1 phone free
£15 a month mix and match 300 - Sony Ericsson W595
£13 a month sim only deal - 500 mins

I requested my pac code off them after they refused to give me any type of any deal on an LG Renoir.

diamonds

the_tired_one wrote: »

Ive been with 3 for about 5 years.

I was offered the following RETENTION deal yesterday, which I accepted:


Direct Talk & Text 1000

-Refurbished Nokia 6500
-750 Talk mins
-150 Texts
-50 Video Calls
-50 Picture Msgs
-£5 downloads

Lifetime contract of £10 / month
12 month minimum contract

----

I see some of you guys are paying £5/month for this - should I ring up and cancel or ask for the £5 deal...or request a Nokia N95!

Appreciate any guidance

thats a great deal, I only got it on £5 as the woman read my 3 years of hell notes on my account....if you have signal problems email a complaint from my3.three.co.uk & ask for a alternative Nokia replacement to the same spec & state your local 3Store manager stated to you 3 know these 6500 all have faults with signal issue & he also told you to google when you got home

diamonds

Amar

ask them to give you £10 a month off Unlimited texts ( 3000 ) and 500 mins on sim only @ £25, its based on discontinued Videotalk 500 plan with the text bolt on ( avail on 12 & 18 monthers ) avail on three.co.uk

the £13 sim only deal is old Videotalk 500 with £12 off

ik1

Hello all,

I have been offered the Nokia 6500 slide on the 750mins deals with 150 txts etc. However they want to charge me £13 which obviously is more than a lot of people are paying. I would prefer to get the mix and match 500 with the free calls to 3 numbers.

Has anyone cancelled an upgrade and gotten a better deal? I keep getting told by the customer service that if I cancel the upgrade I will not get another offer...which I don't believe but if someone has first hand experience, on the upgrade cancellation please let me know how I can proceed.

Many thanks