RWG's New Website, Plans and new Charges

Phones4Chris

@ScratchyCat Don't forget what shows on My Subscriptions on the Home page isn't always all of them, it's the Home page where the green slider button usually appears under the Plan.

It can depends on which Browser and OS you are using whether you see the Menu on the LHS showing - Home, Top-Up, Plans, History, My Account, Payment Methods, My SIMs, My Subscriptions, Porting Details. In most cases you need to scroll down the Menu to see the latter ones.

If you don't see the Menu, you may see a Burger menu button to click on to display it.

ScratchyCat

I checked the subscriptions page yesterday and there was definitely only 3 renewal plans listed. My plan wasn't listed yesterday but is today. I know i didnt miss it. Its top of the list today. The other 3 are underneath.

I wonder why texting for bal and info ukrwg0 is still broken.

Acer321

Well, to say I'm surprised is an understatement. I really thought my 50/50/250 free tariff was over.

I don't know why RWG didn't implement this new visual monthly renewal cycle right from the start.

Just logged in ten minutes ago to see my full quota of minutes and texts showing, with a new expiry of 1 September 2026.

ScratchyCat

Just checked, mines gone to September expiry now. On subscriptions page tiny green slider doesnt slide now. So maybe what I saw yesterday means slider only comes up on the last day of the month. To show you the next month.

I agree why this wasn't put into place when they first implemented the website who knows. But it does have logic to it the way it now shows on the site.

With the not knowing it forced me to get a sim from another company. The 500mb from the 2 rwg sims has always been tight for the month and if I go over on calls I'm not going to pay 15p a minute. So looks like i can stay with rwg, and ive got a resonable low tariff deal from another provider for the extra so things have worked out.

Im still not happy about the missing monies. I will be monitoring that.

Lad

I'm on the £15 Teaser bundle where you get 100/100/750 allowance per month. When I try to check my allowance by texting "info ukrwg1" to 669, I'm getting the timeout message that other people are seeing. RWG's site informs that logging onto your online account will give you your balance details. Does anyone know whether this means texting "info ukrwg1" no longer works or is this just a blip? To check my balance in the meantime, I've signed up for an account and had no issues. So it looks like the emailed verification code issue that people have reported is fixed as I received both the email and text verification codes. However, before it allows me to look at any details, I need to enter either card or Paypal details. I'm thinking of setting up Paypal as my payment method but noticed that someone had issues with RWG charging in $ and not £. Does anyone know if this has been resolved or is it better to enter card details? If any issues arises with RWG taking money out when they shouldn't which method is the easiest to get my money back?

ScratchyCat

The login issue for some was when trying to view there 2nd sim. I had to phone CS and this was sorted over the phone. I was ok creating the account for my 1st sim.

When you first view the account online, it did ask for payment details. When you go through this process it actually came up on mine as £0.00 payment. I can confirm no money was taken.

Cant answer about PayPal as I don't have PayPal myself.

Currently waiting to see re texting for the balance.

Lad

https://forums.moneysavingexpert.com/discussion/comment/82088277#Comment_82088277

Ahh. Thanks for replying and clarifying about the signing up issue. I didn't realise people were talking about their 2nd sim. And also for explaining what you saw after you entered your card details on signing up.

I'm a bit confused about whether these early Teaser bundles are actually expiring or not as it seems expiry dates for some have extended now we're in August. Maybe the expiry dates means the expiry date for that month's allowance and not the Teaser bundle itself? I wasn't aware of all of these RWG changes until I tried and failed to get my balance and then saw this discussion. I had no emails from them event though hey have my contact as I get markettng from them.

Phones4Chris

https://forums.moneysavingexpert.com/discussion/comment/82088327#Comment_82088327

As mentioned in a previous post from me now on p10, CS told me that the Teaser Plans are no longer available to NEW Customers but will continue for those that have them and as mentioned here -
https://forums.moneysavingexpert.com/discussion/comment/82085576/#Comment_82085576 the dates are the based on the current months cycle, so it would appear from what's happened so far, and what people have posted, they'll continue for those that have them until their original expiry - but RWG haven't managed to state that anywhere on their website or in the account, or emailed/notified anyone directly!!
The email issue has obviously only affected some customers and may/may not be resolved for all.

As also mentioned in my post on p12, the PayPal payment requested £0.00 so the dollar issue is obviously resolved (just make sure that your card is verified in your PayPal account).

At the moment we have no idea whether the info ukrwg1 and similar codes is going to be fixed/put back, a while back they said *669# was going to be fixed but it hasn't been so far but you can get your current cash balance by just dialling 669, but it seems the only way of getting a Plan Balance at present is from your My Account.

I removed the Auto Renew before midnight last night as mention in my previous post, it doesn't seem to have had any adverse effect, will keep any eye on what happens on the 31st August !!
And as expected, the plans expiring on the 1st August have also gone from the Subscriptions and only their replacements showing.
As far as seeing the menu (& menu burger) and also whether you have green "slidey" dots under you Plan display even on the My Subscription page seems to be entirely depend on you browser, OS and screen display size etc.

To me it would seem that RWG's biggest mistake with the way they have changed things, is their failure to say what they've changed and how it'll work, this should have been at least a headline News item at the top of their Home web page. And I've yet to hear what they are going to do about Data/Calls/Texts add-on plans for when you use all your allowance on an existing plan before its expiry.

2010

I've had an expiry date on my free bundle 50/50/250 of 7th August for at least the last four months.

I contacted CS who said the bundle couldn't be renewed and was no longer available and to look for another plan.

Phones4Chris

https://forums.moneysavingexpert.com/discussion/comment/82088556#Comment_82088556

If it's 5 years since you took it out and you were previously advised it finished on the 7th August 2026, then that's probably correct. You could try the Auto Renew, if it wants to charge an amount you don't want to pay (you may probably only see that on the last screen before confirming payment) then you could just not confirm and exit.