RWG's New Website, Plans and new Charges

mnbvcxz

The sim I monitor for a relative said expires 1st of September but come the 1st it then went to expires 1st of October. So that is pleasing. Still shows two free boosters oddly, but at least you can see allowance online. Still has £10.29 of the original £15 credit from four years two months ago. So that is pleasing. Seems less like going bankrupt.

smokey01

https://forums.moneysavingexpert.com/discussion/comment/82021106#Comment_82021106

can you upload the bundle code screenshot please?

alanjones60

https://forums.moneysavingexpert.com/discussion/comment/82134224#Comment_82134224

The text service for bundles dont work now.

Now live chat said they will fix it,but that was as month ago.

If they work again, il put the list on here

redux

"You don't have any active subscriptions."

This SIM was activated 15th Sept 2021, on ukrwg0, renewing 7th each month, so this seems to fit the 5 year life being discovered

I'll contact them, but maybe not much hope.

There aren't many months when I used all this data in a dual SIM phone, I don't need its calls, and text messages only worked about half the time in the last year or so, so I'm unlikely to go for their £2 bundle,.let alone higher. Maybe a data eSIM to trickle slowly, as back up to my O2 SIM,.or maybe put my 3GB Three SIM in

ScratchyCat

FYI

I commented a while back that I was not getting voicemail notifications. Thinking it was just my phone. I tried changing from icon to text notifications but still nothing. Havent had any voicemail recently.

This morning I had a call from someone who left a message, an hour later they rang a spoke to me and told me they had left a voicemail. Sure enough they had when I rang my voicemail number but I got no notification.

So I decided to ring cs 669 to ask CS for help. Straight away it was confirmed that there is a known issue and there technical team are trying to fix it. I said that this had been going on for several months not getting notifications. They couldn't advise when issue would be fixed. Not very helpful. So I will say make sure you ring your voicemail occasionally to check that you havent got missed communications.

Clearly they either can't fix it or are not bothering to even try.

clydestrath

Voicemail: @ScratchyCat I hadn't realised voicemail was flaky, thanks, I'll keep a check.

Well at least they've been cheap. I've had the "free forever 50 mins" for over four years. I bought one £5 double-minutes top up. If RWG folds today losing all credit it will have cost me 20p/month. My wife has the same package. We also had their 12 month prepaid 250 mins on our house mobile followed by a prepaid 24 month which has just expired. These cost £20 & £45.

The house mobile port was faultless. 65075 SMS returned immediate PAC which was passed to Sky Mobile as their £1/month unlimited mins was available.

I have an O2 3/2/1 Classic PAYG as backup/spare phone but still a bit risky having three main phones on RWG!