RWG's New Website, Plans and new Charges

Stompa

https://forums.moneysavingexpert.com/discussion/comment/82097610#Comment_82097610

It's not that. I'm on the 100/100/750 plan, it says I have 750MB left, yet also says 58% left!

ScratchyCat

I think the %age is how much you have left of the months allowance. It reset on both my sims on the 1st of the month to 100%. I've not used any quota this month on one sim so still at 100%. The other says I've got 66% left.

If you click in further it will show you the calls, text and data breakdown page like posted up on here a few pages back.

Stompa

https://forums.moneysavingexpert.com/discussion/comment/82097979#Comment_82097979

I think you missed my point. I've not used any of my quota since it reset on Aug 7, yet it says I have 58% left. If I click in further as you suggest it says I have 750MB remaining (my full monthly allowance).

Phones4Chris

https://forums.moneysavingexpert.com/discussion/comment/82098794#Comment_82098794

I'd give RWG a call and ask CS to report a bug.

Phones4Chris

@Stompa There's definitely a bug in the information displayed. When I looked at My Subscriptions, on my phone, for my 3rd SIM (on trial in a Router) all you can see without scrolling etc is the "pie-chart" thingy displaying the amount of data left.

When I checked it on the 10th it said I had over 692MB left. When I checked last night I had none left and all my remaining balance had gone!
When I look at Account History it shows a small amount used at no charge on the 10th then just under 300MB used on the 11th costing £2.33 and then 692MB used on the 12th at no charge, a couple of MB used on the 13th at no charge and nearly 300kB used on the 14th at no charge.

Clearly that's not consistent with what the pie-chart showed and CS said the bundle was used up on the 10th so the data History is also misleading. CS refusewd to refund the £2.33 and said send on email with a screen grab of the History. They will certainly get that as a complaint! very disappointing.
The attached screenshot show all you can quickly see when checking subscriptions on the phone (today with nothing left).

MSEPete

I have a 50 text / 50 min / 250MB SIM from 2022 and like others find the "info ukrwg0" code is no longer working, but I also find I can't login to my account - if I put either my e-mail address or phone number plus pass word in it doesn't work. If I try the reset password link I get "Account doesn't exist, please try again".

As it looks like I need to login and use the dashboard to monitor how much I have left, has anyone managed to re-instate their account? I e-mailed them over two weeks ago (from the link on the reset passwrrod page!) and have had no response.

One option would be to try the Create an Account link, but will that cause issues with linking my existing number but is probably easier? Alternatively do I have to use customer service?

alanjones60

I had the same problem, to fix use a different e mail address and re register

MSEPete

https://forums.moneysavingexpert.com/discussion/comment/82107688#Comment_82107688

So, If I create an account with a new e-mail address, I can then link my existing phone number to it?

BigBlueSky

https://forums.moneysavingexpert.com/discussion/comment/82107716#Comment_82107716

Possibly - but if like me I have account access but I cannot make any calls or use it as it says it needs to be topped up :( E-mails to them go unanswered

alanjones60

https://forums.moneysavingexpert.com/discussion/comment/82107716#Comment_82107716

Yes, it worked for me