Economy 10 & Smart Meters

Phones4Chris

PZ19 said:

Phones4Chris said:

Hi again. Region 10 is East England and the DNO is UK Power Networks.
They have a Freephone General Enquiry Number 0800-029-4285 and for Emergencies (all networks) 105 (free).
Their webpage for finding Supplier and MPAN is https://www.ukpowernetworks.co.uk/who-is-my-electricity-supplier-and-what-is-my-mpan
The easiest way to check your details (as with most DNOs) is to use the webpage and enter your address in the required place as well as an email address, you'll normally get the results within a few minutes.
Obviously knowing your old MPANs, you'll know if the National Database has been updated! Generally you retain one of the original MPANs, the other should become "defunct" and no longer be "linked" as this can also create problems if you try to move supplier.
If your search still returns both MPANs, it may be an idea to ring the DNO to see when it was last updated and if the 2nd MPAN is still linked. The details should have the make/model and serial number of your new meter as well.
I see no reasons why your new meter should need 2 MPANs (for import) but can't be absolutely certain and would be interested in the DNOs explanation if it did.
Edit: You could also try this using your address - https://homebrew.n3rgy.com

Helpful that, cheers.  Both the old MPANs are still on there..

One of them certainly should be, but I'd still check with the DNO if the correct meter details are recorded.
That 2nd check on n3rgy will at least tell you if the meter has been communicating correctly as the meter details won't appear if it's not.

PZ19

Phones4Chris said:

PZ19 said:

Phones4Chris said:

Hi again. Region 10 is East England and the DNO is UK Power Networks.
They have a Freephone General Enquiry Number 0800-029-4285 and for Emergencies (all networks) 105 (free).
Their webpage for finding Supplier and MPAN is https://www.ukpowernetworks.co.uk/who-is-my-electricity-supplier-and-what-is-my-mpan
The easiest way to check your details (as with most DNOs) is to use the webpage and enter your address in the required place as well as an email address, you'll normally get the results within a few minutes.
Obviously knowing your old MPANs, you'll know if the National Database has been updated! Generally you retain one of the original MPANs, the other should become "defunct" and no longer be "linked" as this can also create problems if you try to move supplier.
If your search still returns both MPANs, it may be an idea to ring the DNO to see when it was last updated and if the 2nd MPAN is still linked. The details should have the make/model and serial number of your new meter as well.
I see no reasons why your new meter should need 2 MPANs (for import) but can't be absolutely certain and would be interested in the DNOs explanation if it did.
Edit: You could also try this using your address - https://homebrew.n3rgy.com

Helpful that, cheers.  Both the old MPANs are still on there..

One of them certainly should be, but I'd still check with the DNO if the correct meter details are recorded.
That 2nd check on n3rgy will at least tell you if the meter has been communicating correctly as the meter details won't appear if it's not.

Called UK Power Networks and they confirmed both MPANs still on database and appears to have been no contact from EDF to update them.  The smart meter has same MPAN as one of the old meters (as expected).  I have some kind of team leader assigned to me now at EDF so messaged them.  

The n3rgy check only has a warning saying Security certificate has expired, says was installed on 1st August, when actually done in June!  There’s a section called Communications device which has the right install date.

Rosie1001

Try signing up to octopus as a new customer 

if it still shows you have two mpans , Edf have only updated their system and not the database as they did with me 

if so , put a complain in by email and give them a time limit to resolve this asap 

PZ19

Update from EDF.  They have a “system issue preventing the update of these specific meters”. They think they have a fix going to take 5weeks and 1200 accounts affected.  What an absolute s***show..  it was EDF that sent these threatening letters to customers to say end of cheap off peak electric unless you get a smart meter and it turns out they have no idea how to handle them.  

Ildhund

PZ19 said:

Update from EDF.  They have a system issue preventing the update of these specific meters.  

Which meters? I've lost track of who's got what, but I've seen references to both EDMI ES-12B and Aclara SGM 1422-B, but which are EDF's and whose they are is hidden somewhere in the thread's 8 pages. 

Rosie1001

I have Edmi es 12b that Edf put in , got it all eventually, approx 5 months to do it though 

Edf were incompetent to say the least 

I since left them to go to octopus thou 

im not sure what meter  this PZ19  has , but the advice at Edf all depends wilts who you deal with 

you could ring 5 times a day and get a different answer to your questions or not get a answer at all ! 

PZ19

Ildhund said:

PZ19 said:

Update from EDF.  They have a system issue preventing the update of these specific meters.  

Which meters? I've lost track of who's got what, but I've seen references to both EDMI ES-12B and Aclara SGM 1422-B, but which are EDF's and whose they are is hidden somewhere in the thread's 8 pages. 

I have the Aclara 1422

Phones4Chris

@Ildhund It's the Aclara SGM1422-B that @PZ19 has got. Apart from knowing what it is, there's very little practical tech experience of them on here.
@PZ19 It's the model that is the problem that EDF are having trouble with. I guess it's the "adapter" I believe it's called, that's the software interface between a particular meter's data and the supplier. I had an Aclara SGM1416-B installed by EDF on an E7 tariff just over 3 years ago, had no problems with it.
IIRC you said you didn't get an IHD as I was going to suggest try signing up for the Bright App, to see if you can get usage data from it. This is easy to do if you have an IHD as you use it's GUID to sign up. Without that, there's a few more hoops to jump through. Might be worth a go, out of interest.

PZ19

Phones4Chris said:

@Ildhund It's the Aclara SGM1422-B that @PZ19 has got. Apart from knowing what it is, there's very little practical tech experience of them on here.
@PZ19 It's the model that is the problem that EDF are having trouble with. I guess it's the "adapter" I believe it's called, that's the software interface between a particular meter's data and the supplier. I had an Aclara SGM1416-B installed by EDF on an E7 tariff just over 3 years ago, had no problems with it.
IIRC you said you didn't get an IHD as I was going to suggest try signing up for the Bright App, to see if you can get usage data from it. This is easy to do if you have an IHD as you use its GUID to sign up. Without that, there's a few more hoops to jump through. Might be worth a go, out of interest.

Hahaha it’s laughable, they send a meter that they can’t use properly.  Maybe the answer is to get them to take the meter out and stick the 1416 in.  I am going to escalate up to CEO level, cos it’s shocking really the whole process..from the threatening letter to 3 months down the line not being billed.  As I said before I take daily readings so I know exactly what the bill should be, but that’s not the point…at the end of the month I suspect people will start to use their heating and that may not be billed correctly or even enough electricity provided to power the heating

Phones4Chris

@PZ19 You might still find the Bright App useful, give it a try. It might also show up if there's issues getting data out of the meter !!!