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Parking fine, Parkmaven, in company car

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Comments

  • Gr1pr
    Gr1pr Posts: 10,610 Forumite
    10,000 Posts First Anniversary Photogenic Name Dropper
    Doesn't matter at this stage,  just wait another couple of weeks,  after that complain about it to the BPA AOS compliance team 

    There are no nails and no coffin at this early stage 
  • Car1980
    Car1980 Posts: 2,199 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    edited 1 October at 9:57AM
    Try emailing support@parkmaven.zendesk.com 
  • ChirpyChicken
    ChirpyChicken Posts: 2,257 Forumite
    1,000 Posts Name Dropper Photogenic
    As above the support email is the one to use
    Why would anyone waste money paying for recorded delivery 
  • Whisk1974
    Whisk1974 Posts: 45 Forumite
    10 Posts Name Dropper
    As above the support email is the one to use
    Why would anyone waste money paying for recorded delivery 
    Oh, I was advised by Coupon Mad and Gr1pr to use the complaints portal before. I used that one.
  • Whisk1974
    Whisk1974 Posts: 45 Forumite
    10 Posts Name Dropper
    I sent my appeal on the 16th September, which is 5 weeks ago now. No email from them advising of the outcome. I guess that means it's done and dusted now? Surely they can't take it further after so long without reply?
  • ChirpyChicken
    ChirpyChicken Posts: 2,257 Forumite
    1,000 Posts Name Dropper Photogenic
    edited 22 October at 8:35AM
    Whisk1974 said:
    I sent my appeal on the 16th September, which is 5 weeks ago now. No email from them advising of the outcome. I guess that means it's done and dusted now? Surely they can't take it further after so long without reply?
    They can. Email the support email address for an update Support@parkmaven.com
    Unfortunately a lot of your assumptions on here are wrong 
  • Le_Kirk
    Le_Kirk Posts: 25,298 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Check you spam as, for some reason, emails from PPCs and legals often end up there.
  • Whisk1974
    Whisk1974 Posts: 45 Forumite
    10 Posts Name Dropper
    Whisk1974 said:
    I sent my appeal on the 16th September, which is 5 weeks ago now. No email from them advising of the outcome. I guess that means it's done and dusted now? Surely they can't take it further after so long without reply?
    They can. Email the support email address for an update Support@parkmaven.com
    Unfortunately a lot of your assumptions on here are wrong 
    The appeal decision came back this morning. Appeal upheld. Guess my assumption was correct on this occasion.

    It read as such:

    Issue date: 02/09/2025 Thank you for your appeal against the above Parking Charge. After careful consideration, your appeal has been accepted, and the charge has been cancelled. This parking charge was issued because your booking did not cover the full parking duration. You parked from 28/03/2025 19:50:13 to 28/03/2025 23:10:26, but your booking only covers 28/03/2025 19:50 to 28/03/2025 20:00. This discrepancy led to the parking charge, despite having made payment. As a gesture of goodwill, we will waive this parking charge for now. However, please ensure that your future bookings cover the entire duration of your parking session to avoid a parking charge, as future infractions will incur the full charge. You may also contact YourParkingSpace for booking assistance. Yours sincerely, Appeals Department ParkMaven Ltd
  • Car1980
    Car1980 Posts: 2,199 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Sounds like they want shot of you because you're such a thorn in their side  :D
  • ChirpyChicken
    ChirpyChicken Posts: 2,257 Forumite
    1,000 Posts Name Dropper Photogenic
    Good news!
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