Smart meter timings

Rosie1001

I have done that but  they just keep saying It’s because the meter is still going thru the initial things needed as a new install and will take a few weeks 

Ive send the picture I took from bright app which shows the e7 timings 

Ive sent numerous photos of the two reads on my meter , including times showing that rate one is going up on my off peak timings and not rate two 

Scot_39

That does sound like the sort of waffle response from the unaware to they hope the all too often unaware.

They changed the settings Over The Air (proof in itself arguably it was already set up and operating under their control already)

One of just many of Ofgems and govts failings with the smart meter roll outs - were allowing suppliers rather than say DNOs - or even a national org - like they did in end with DCC and smets2 - to handle comms (early smets1 were bespoke - supplier dependent comms ).

Another failing to make sure suppliers trained their support people to handle the complexities / subtleties - like the only 2 of 3 settings problems - you now face.

If feeling charitable maybe be tempted to give the meter team another couple of working days - those teams may not operate at weekends etc - unlike normal customer service - to update your meter properly.  Then escalate / resubmit under your complaint reference if already have one - or start one - e.g. if not fixed by say Wed afternoon slot.

And keep those photos - and keep an eye on IHD - a daily glance at charge rate now in off peak slots 2 (2-5) or 3 (9-11) - without the ladders will be enough to tell you if fixed the e7 TOU tariff times or not - no ladders needed.  

And even if your not worried about the money - see what they offer in terms of rebilling / compensation for last 5 days + any remaining - and take it or demand more - to encourage them to learn to do better.

Rosie1001

I’m definitely still on E7 timings ..the IHD counts downs from 7.09am to the next tariff 

I’ve added this issue to my long list of complaints … see what happens about it,,nothing probably 

Not bothered by compensation , just want a working meter , and paying the correct amounts for the usage 

It’s taken over daily life …. I’m fed up of it ….

i screen shot everything , and even moving forward I will be taking weekly meter readings and checking myself … don’t want this happening again 

I will leave it as suggested for a few days , see by Thursday if anything changes , if not … off I go again on the case ….

Scot_39

Just a note of caution - it cannot be stressed enough - that the e7 tariff timing parameterisation - is not an issue merely "to be added" to your complaint - it is the key to your problem - if you like it is the fundamental reason for your current problem and hence complaint.

Everything else is a direct consequence - the IHD display, the rate vs time, the rate vs ALCS contractor status - so the high rate whilst NSH potentially charging etc - in your photos - all useful evidence of the fault - so great you have supplied - but they are a result of that one issue.

That cannot be stressed enough - and as per the ldhund text - it is the one thing their metering team need to fix to resolve it.

They need to send an E10 tou tariff timing data set to your meter.

So off peak applies 12-5, 1-4, 8-10 - for E10, not 12-7 for E7 - and so matches the ALCS switching.

(GMT times - ignoring the 9m offset thats in your meter)

Whilst leaving rates (38p/14p) and ALCS times (12-5, 1-4 and 8-10 GMT) parameters as they are currently - for E10.

Once that has been done - you should be fine - and whilst those two timing sets are mismatched - you wont be.

I know it has taken days of effort / observation to diagnose and provide the necessary evidence to EDF to prove it - but its been really great that you have managed that.

Normal users shouldn't have to understand how a meter works in detail. And you now have a much better understanding than many.

Swipe

It really is a sad state of affairs at the energy companies when members of a public money saving forum know more about the day to day workings of smart meters than their employees do.

QrizB

Swipe said:

It really is a sad state of affairs at the energy companies when members of a public money saving forum know more about the day to day workings of smart meters than their employees do.

The type of person who takes an interest in the inner workings of the smart meter system isn't usually the type of person you'd want in a first-level CS role, though. That needs a rather different skill set.

https://tvtropes.org/pmwiki/pmwiki.php/Main/GoodIsNotNice

Qyburn

QrizB said:
.

The type of person who takes an interest in the inner workings of the smart meter system isn't usually the type of person you'd want in a first-level CS role, though. 

Agreed, but just taking Octopus as an example they don't let you communicate with anyone except the first line. Even when the first line admits, as they did to me, that they're "just going by what they've heard"

Scot_39

Swipe said:

It really is a sad state of affairs at the energy companies when members of a public money saving forum know more about the day to day workings of smart meters than their employees do.

I blame the companies not the base level CS staff.
All base level staff need is tge mechanism to pass the issue on.
But that backup has to exist and be responsive.

Smart meters are far more complex than the analogue and digital meters they replaced.
An old e10 meter just did what it was set to - now the retailer needs to do that configuration.
Overly so for most common tariff applications IMO, having scanned the original spec.

And pretty clear the regulator hasn't pushed the companies hard enough in past to create that support.

Maybe the new £40 fines might make a difference - but not holding my breath.

Swipe

Swipe said:

dunstonh said:

As I said here I'm waiting a couple of days for things to settle down before setting my own Bright App tariff times if need be. I've never done it before so I don't know if they stick, your previous change to yours prior to BST did stick didn't it? Then we'll know if Dunstonh is wrong or has a bug on his app.

I just checked mine, having not used it for probably a year or so, and the UTC was back at +1, and I had to change it back again to +0.   Once changed to zero and refreshed data, it was fine again.    

Thanks, just changed mine to +0 and will keep an eye on it.

Well, I checked my Bright settings last night and it had indeed reverted back to UTC+1 on its own. So, unfortunately it doesn't appear to be a sticky setting.

Phones4Chris

Swipe said:

Swipe said:

dunstonh said:

As I said here I'm waiting a couple of days for things to settle down before setting my own Bright App tariff times if need be. I've never done it before so I don't know if they stick, your previous change to yours prior to BST did stick didn't it? Then we'll know if Dunstonh is wrong or has a bug on his app.

I just checked mine, having not used it for probably a year or so, and the UTC was back at +1, and I had to change it back again to +0.   Once changed to zero and refreshed data, it was fine again.    

Thanks, just changed mine to +0 and will keep an eye on it.

Well, I checked my Bright settings last night and it had indeed reverted back to UTC+1 on its own. So, unfortunately it doesn't appear to be a sticky setting.

Just checked, same here, how boring