Smart meter timings

Rosie1001

So they are saying the meter registered my two rates correctly during the last 9 days 

I knew this would happen ! 

Swipe

Tell them to escalate it to the billing team and advise them to pull the 30 min data from your smart meter and use that to prove that you were charged peak rate for off peak boost times. Unless you can get hold of that info yourself to a spreadsheet, not a lot else you can do. At this time it might be worth mentioning that if it's not resolved, you'll be taking your case to the energy ombudsman.

Rosie1001

I’ve emailed them 

Scot_39

Rosie1001 said:

A message was sent to your IHD earlier today to update the information displayed to E10, which from your latest communication you have confirmed was successful.

I have liaised with the metering specialists who have provided reassurance that the meter will have registered your correct E10 timings since the exchange and you will be billed accurately. It was the information displayed on the In Home Display which was inaccurate.

Just got that !!!!!! 

I’ve just replied with a strongly worded email ! 

So of the 3 data sets, what did they actually correct.

Tariff rates - the 38p 14p

Tariff times - the 0000 to 0700 in the meter not i suspect ihd

Or the alcs times - again suspect in meter.



Have you checked for any signs fault cleared.

Reset IHD then see.

If rate right maybe re do your app connection and see timing table Iit loads.

What rates are showing now  - as sent this just  before 5pm so off peak or peak ?.

Or check again at 909.  If not already checked when received that email at just before 3pm.


The IHD bit in above could just be an uninformed Chinese whispers message relay problem /  misinformation.

And again wonder if set means queued tombe sent or actually sent.


As to billing for past n days its nonsense.

Therecare 3 sets of data - the timing table was e7.  The rates and alcs were e10. 

Post their meter team intervention ?

Rosie1001

The meter and IHD seem to be both on eco 10 again … I’m on 14.84 at the min …

I said in the email to them that they were both wrong , not just IHD 

when meter clicked over at 2.09 I was recording it anyway , and seen it went on off peak rate , that is how I knew it was ok again 

Scot_39

Great news.

Now you now just need them to rebill for any use misbilled since 1st and a little say £25-£50 comp for the hassle.

You have tge evidence of 38p rates at off peak times  and suspect so do they even without your photos .

It's not right that someon has to struggle up and down a ladder to prove they are at fault.

Swipe

Again, shocking customer service from the energy company staff. Complaints should be passed to people who understand what they are meant to be supporting.

Rosie1001

Will update when I get. Reply 

Rosie1001

I had a email reply saying I should get to know by end of next week what data they have pulled from my meter since it went wrong …

will update when I get it 

thank you everyone ,I’ve  much appreciated all your help 

Rosie1001

On bright , it has my tariff times correct , but says current tariff price wrong …any help please 


is this due to BST ???