Trading 212 Cash ISA - Impossible to transfer ISA out!

BigBear68

moneywow1 said:

BigBear68 said:

Do the bank your transferring into contact you to confirm they have received your transfer paperwork ?, posted my application off last week to Santander and was expecting to hear from them by now to say they were beginning the transfer process but not heard anything. Or will it be T121 who notifies me first they have received a transfer request.

I submitted my form with IG last weekend. On Monday they sent an email saying they'd sent the documentation off to T212

Still not heard anything from T212

When you say "submitted" do you mean postal or electronic ?, looking at that timeline I should have heard from Santander by now.

friolento

BigBear68 said:

Do the bank your transferring into contact you to confirm they have received your transfer paperwork ?, posted my application off last week to Santander and was expecting to hear from them by now to say they were beginning the transfer process but not heard anything. Or will it be T121 who notifies me first they have received a transfer request.

In my experience, it varies, even within the same companies.Sometimes they tell you when they have submitted the transfer request, sometimes the old ISA provider notifies you, sometimes you hear nothing for weeks. Sometimes the transfer completes within 2 business days, too - though this seems to now be the exception.

BigBear68

friolento said:

BigBear68 said:

Do the bank your transferring into contact you to confirm they have received your transfer paperwork ?, posted my application off last week to Santander and was expecting to hear from them by now to say they were beginning the transfer process but not heard anything. Or will it be T121 who notifies me first they have received a transfer request.

In my experience, it varies, even within the same companies.Sometimes they tell you when they have submitted the transfer request, sometimes the old ISA provider notifies you, sometimes you hear nothing for weeks. Sometimes the transfer completes within 2 business days, too - though this seems to now be the exception.

Thanks for the feedback, just wanted to check as this is my first ISA transfer, I will stay patient then.

fiddlesticks0

Has anyone had the issue, when it comes to the request from T212 to approve the transfer, that the balance shown is incorrect - for some reason it shows the balance from around a month ago (a couple of weeks before the transfer was even requested). My form clearly shows to transfer the full amount. An agent on T212's chat told me it needs a 'transfer specialist' to look into it.

Aidanmc

fiddlesticks0 said:

Has anyone had the issue, when it comes to the request from T212 to approve the transfer, that the balance shown is incorrect - for some reason it shows the balance from around a month ago (a couple of weeks before the transfer was even requested). My form clearly shows to transfer the full amount. An agent on T212's chat told me it needs a 'transfer specialist' to look into it.

Yeah, it wont include the current months interest, but that should be added when the transfer is done.

fiddlesticks0

Aidanmc said:

fiddlesticks0 said:

Has anyone had the issue, when it comes to the request from T212 to approve the transfer, that the balance shown is incorrect - for some reason it shows the balance from around a month ago (a couple of weeks before the transfer was even requested). My form clearly shows to transfer the full amount. An agent on T212's chat told me it needs a 'transfer specialist' to look into it.

Yeah, it wont include the current months interest, but that should be added when the transfer is done.

Thanks for the reply. The problem is, had T212 told me that, it would be fine, but they have told me it needs a 'specialist' to look into it, so there's no way I give them the ok to transfer the lower amount and be sure the full current balance will move over.

Aidanmc

fiddlesticks0 said:

Aidanmc said:

fiddlesticks0 said:

Has anyone had the issue, when it comes to the request from T212 to approve the transfer, that the balance shown is incorrect - for some reason it shows the balance from around a month ago (a couple of weeks before the transfer was even requested). My form clearly shows to transfer the full amount. An agent on T212's chat told me it needs a 'transfer specialist' to look into it.

Yeah, it wont include the current months interest, but that should be added when the transfer is done.

Thanks for the reply. The problem is, had T212 told me that, it would be fine, but they have told me it needs a 'specialist' to look into it, so there's no way I give them the ok to transfer the lower amount and be sure the full current balance will move over.

If you look at the emails sent from T212, beside the agents name it may say ' customer care hero'. These staff seem quite limited in knowledge about ISA transfers as far as i can see.

If it says 'Transfer operations specialist' they are the ones you need to communicate with.

Johnny-Cage

What details do I need to transfer out of T212 to Chip 
is it the the ISA Cash Account ID and the Customer ID as a ref no 

Archerychick

Johnny-Cage said:

What details do I need to transfer out of T212 to Chip 
is it the the ISA Cash Account ID and the Customer ID as a ref no 

It’s your trading 212 customer account number that they need 

Johnny-Cage

Archerychick said:

Johnny-Cage said:

What details do I need to transfer out of T212 to Chip 
is it the the ISA Cash Account ID and the Customer ID as a ref no 

It’s your trading 212 customer account number that they need 

Thx

Do you mean the Customer ID number, is that the only details they need