Fuse Energy, anybody with them?

akh43

Currently looking at my options for gas, currently with Octopus Flexible, swapped from Tracker last month as flexible was showing cheaper. My last gas yearly estimate from Octopus in June was 5025 (on checking my last 12 months I only get 4282), When comparing Fuse to Octopus Flexible the standing charge is substantially cheaper, 29.085p per day v 18.240p per day. Unit price is more expensive, but know that will be increasing substantially with Flexible next week, compared to Octopus June 26 V5 Fixed tariff the standing charge is 29.08 per day fuse is as before, the unit price with Octopus is 6.63 p*/kWh v 6.290p kWh. Both have £50 exit fees. It looks like Fuse quite a bit cheaper according to MSE Energy Club only £16 saving, but sure that will be more once the July price cap comes in. * V6 gas dropped unit price to 6.27p so slightly lower.

Any feedback appreciated as first time looking at Fuse, reviews look good though.

Staying with Octopus Agile for electric as I have solar and happy with where it is.

Xenon

I have just switched from BG Dual Fuel Fixed Tariff v49 to Fuse Duel Fuel Jun Single Rate Fixed (15m) v13.

Start 30th June…seems ok so far - was a little confused with login/sign up issue but i quickly figured it out no big deal.

Getting used to the website (will not be using the app) but seems ok so far

molerat

They seem to hang out replying to ombudsman decisions - they have until 7th July to reply to the resolution decision made on 8th June. They have closed my complaint but not made any effort towards the resolution.

Patr100

Just switching to Fuse via Energy Club for gas only - Online account says I'm a "renter" which isn;t correct but when I change it to owner, , click update - change never sticks.

it says : "There are no onboardings for this party"

gpman

https://forums.moneysavingexpert.com/discussion/comment/82074633#Comment_82074633

Where do you see your status within your online Fuse Energy account?

Have you used the online chat to advise Fuse Energy of the error, and if so, what was their response?

Patr100

https://forums.moneysavingexpert.com/discussion/comment/82074686#Comment_82074686

When I go to "manage switch" it says I'm a renter (incorrectly)

I tried the chat last night but it's all ai and answersand didn't help. Presumably eventually I can get through to a human if I try within office hours.

gpman

https://forums.moneysavingexpert.com/discussion/comment/82074923#Comment_82074923

It seems like your switch application via the MSE Cheap Energy Club has not yet been fully set up/completed by Fuse Energy yet.

You might want to contact the MSE Cheap Energy Club who may have sent incorrect/incomplete info to Fuse Energy

energyclub@moneysavingexpert.com

I don't think renter/owner matters once you are onboard, but perhaps Fuse Energy might credit assess a renter lower than an owner and so might ask for a security deposit before agreeing to supply as they do ask for that information when requesting a quote directly (which is the first step to applying directly)

I'm not suggesting all renters are considered a poor credit risk, nor all homeowners are considered a good credit risk, but it may be something that Fuse Energy throw into the balance when considering if, and on what terms, they are prepared to provide credit.

For future reference, Fuse Energy offer 24/7 customer support to their customers, although you sometimes do have to wait a long time for a response by chat outside typical customer support operating times offered by other suppliers. Chat is available to non-customers too, but perhaps they then rely on AI only outside normal hours,

Alternatively, you can contact Fuse Energy by email: support@fuseenergy.com 

The initial email response is usually AI generated, but then you can request assistance from a human if needed

Patr100

Thanks. Direct debut set up immediately last night. I'll probably wait til it all goes through and then recontact if necessary. It' s just for now that there's a glitch on their site if I try to correct the status.

Sea_Shell

Thinking of switching to Fuse Energy

Some bits i've read about them seem to say that they only offer Electricity accounts, are app only, and only offer variable DD, need a deposit and credit check.

Are all these things still the current position, as they have quoted dual fuel for me, and it says (on Uswitch) that it is app OR web based account?

Many thanks

Swipe

I believe the requested deposit is hit and miss, depending on how they feel on the day. Some people on here reporting still being asked when they have an immaculate credit hstory.