Three data reward sim changes

harlings

My wife and I had a couple of these Data Sim's for our cars but they finally stopped working in Dec 2023. After raising a complaint to the Three team I was given credit of £10.
Nice promotion, that sadly didn't last FOREVER!

fonesaver

I got the 100mb allowance last month, my monthly allowance starts around the 10th and it ran out in December but today I've suddenly got internet back again! Yes I did turn off WiFi! 

gwapenut

Strangely, yesterday I got a random email from 3 saying "Your order (22431****A) has been cancelled". Similar to the one thanking me for an order when I signed up to the new website last month.

I've not dared try data on that SIM though as I still have PAYG credit and don't need to use data currently.

albob

  Update :: After contacting the Ombudsman, Three have made this offer, which I have accepted

"..We are currently aware of the issue and are working on having this fixed. While we are working to have this resolved I am proposing a £50 credit to your Three account which you can convert into a plan. We currently do not have a timescale for this to be resolved however hope for the issue to be fixed as soon as possible. If this offer is declined then the offer may be withdrawn..."

flaneurs_lobster

Well done. I wonder if that £50 would be refunded as cash if one were to PAC away the number......

albob

I only use the sim as a 'backup' so will not be trying to move :: It also says 'which can be converted to a plan'
We shall see, haven't got the credit as yet...

flaneurs_lobster

albob said:

I only use the sim as a 'backup' so will not be trying to move :: It also says 'which can be converted to a plan'
We shall see, haven't got the credit as yet...

I too have a SIM as a backup but also have a second doing nothing - ideally I'd like to "request" a goodwill payment and then get this refunded as cash when I shut the SIM down.

I wonder if it will be possible to quote your case a precedent (when you have received your credit). Did you actually raise a formal complaint with the Ombudsman or was the promise to do so enough to loosen 3's wallet?

southone

I had a data reward and a 321 phone SIM when they increased the phone sim tariff I asked for a refund I was told that refund had to be made to the method that it was made by and only in the previous 12 months so if it's a goodwill payment I doubt if it would be possible but hopefully, as a result I took my £80 credit over to contract at £5 a month until it ran out then ported the SIM to 1P mobile

albob

flaneurs_lobster said:

albob said:

I only use the sim as a 'backup' so will not be trying to move :: It also says 'which can be converted to a plan'
We shall see, haven't got the credit as yet...

I too have a SIM as a backup but also have a second doing nothing - ideally I'd like to "request" a goodwill payment and then get this refunded as cash when I shut the SIM down.

I wonder if it will be possible to quote your case a precedent (when you have received your credit). Did you actually raise a formal complaint with the Ombudsman or was the promise to do so enough to loosen 3's wallet?9

I made a formal compliant to The Ombudsman
 (Complaint Record: CM223553-23)  : I now have my £50 credit

You might want to read this ( page 8 post by droid555) regarding porting (which turned into a Farce!)
https://community.three.co.uk/t5/Network/Used-to-have-the-free-200M-data-sim-but-it-stopped-without-notification/td-p/21388/page/8

LearningToBePassive

I got the grand sum of £10 compensation as PAYG credit  I then ported to Lebara.  I contacted Three and they sent my remaining credit to my bank account - took about 5 days.
(Edit:  just saw the community.three.co.uk post saying how hard it was to get hold of Three.   I called 0333 3381001)