Octopus Agile

Newbie_John

Can someone confirm - that if I want to change to Flexible - and I do it online - it will change on the day I click the "Confirm" button or the next day? 

northernstar007

Newbie_John said:

Can someone confirm - that if I want to change to Flexible - and I do it online - it will change on the day I click the "Confirm" button or the next day? 

i was on std, new customer, called them up put me straight on tracker and even backdated it for me

Bendo

Newbie_John said:

Can someone confirm - that if I want to change to Flexible - and I do it online - it will change on the day I click the "Confirm" button or the next day? 

Assume it will be same day. I tried to do it online but only gave the option to do gas and elec but want gas to stay on tracker. Emailed and they did it within an hour,  toom effect from today which is nice as cooking a nice roast so avoiding the 71p/kWh period.

Newbie_John

Ok thanks, I didn't expect switching to Agile to happen on the same they either - but that's how it works there..

Still in two minds really about switching, as my default is Eco7, 15p/35p, apart from 16-19 the difference is negligible - and I can see the weather improving from Sunday so may just accept few days of higher costs.

It's my first winter on Agile 😅

mmmmikey

Pat38493 said:

mmmmikey said:

...this doesn't look good:

https://emoncms.org/ukgrid

This is why I decided to change to tracker.  I was already considering moving to Tracker for Dec/Jan/Feb at least, and when I saw the 14 day forward wind forecasts for almost no wind, I pulled the trigger a few days early.

Charging the car will be more expensive on average than previously, but overall we will probably save money, at least in the winter.  If we decide to re-activate our portable hot tub in the Spring the equation might change, but the best you can really do if you want to alternate Tracker and Agile is 3/9 cycle.

I've come to the conclusion that your advice is good and a 3/9 cycle is the way to go. I've just initiated the switch to Tracker for the winter. I expect there will be very little in it in terms of p/kWh but it will allow me to benefit from the savings sessions which could easily be worth £100 or so to me over the next few months. Time will tell of course. Although having the batteries sitting there doing very little seems like a waste, as long as I keep them in good condition I should extend their life I guess so probably OK in the longer term.

The good news for all you Agilites is that Agile prices are almost certainly going to plummet now whilst Tracker prices remain stubbornly high :-)

pritchah

We've been on Octopus Agile since the summer and if nothing else it concentrates our minds on using electricity at the cheapest times (for dishwashing, washing machines and so on)

My gripe though is that the billing from Octopus has been erratic and confusing

When we set up the account, we agreed a monthly dd of £70 which I would keep an eye on. After some back and forth with Octopus I discovered that we should be billed on the 5th of each month - yet this has never happened. Sometimes we get bills covering a few days, sometimes a week, but never a complete month from start to finish. We haven't had the bill due for 5 November

The result is that our account is around £180 in credit and also that I have no exact idea how much we are actually spending a month (I think it might be around £60)

I think this is down to some failures in the reading of the smart meter - I could submit a monthly reading myself (although why have a smart meter and do that? If I did, when should I supply a reading so that I would be billed on the 5th?) - would I be within my rights to stop my dd, or ask for some of the credit to be returned?

Look forward to your comments

MultiFuelBurner

pritchah said:

We've been on Octopus Agile since the summer and if nothing else it concentrates our minds on using electricity at the cheapest times (for dishwashing, washing machines and so on)

My gripe though is that the billing from Octopus has been erratic and confusing

When we set up the account, we agreed a monthly dd of £70 which I would keep an eye on. After some back and forth with Octopus I discovered that we should be billed on the 5th of each month - yet this has never happened. Sometimes we get bills covering a few days, sometimes a week, but never a complete month from start to finish. We haven't had the bill due for 5 November

The result is that our account is around £180 in credit and also that I have no exact idea how much we are actually spending a month (I think it might be around £60)

I think this is down to some failures in the reading of the smart meter - I could submit a monthly reading myself (although why have a smart meter and do that? If I did, when should I supply a reading so that I would be billed on the 5th?) - would I be within my rights to stop my dd, or ask for some of the credit to be returned?

Look forward to your comments

That's easily remedied by using the Octopus compare app and sharing your Octopus data. It will tell you exactly what you have spent on Agile.

Pat38493

pritchah said:

We've been on Octopus Agile since the summer and if nothing else it concentrates our minds on using electricity at the cheapest times (for dishwashing, washing machines and so on)

My gripe though is that the billing from Octopus has been erratic and confusing

When we set up the account, we agreed a monthly dd of £70 which I would keep an eye on. After some back and forth with Octopus I discovered that we should be billed on the 5th of each month - yet this has never happened. Sometimes we get bills covering a few days, sometimes a week, but never a complete month from start to finish. We haven't had the bill due for 5 November

The result is that our account is around £180 in credit and also that I have no exact idea how much we are actually spending a month (I think it might be around £60)

I think this is down to some failures in the reading of the smart meter - I could submit a monthly reading myself (although why have a smart meter and do that? If I did, when should I supply a reading so that I would be billed on the 5th?) - would I be within my rights to stop my dd, or ask for some of the credit to be returned?

Look forward to your comments

If this type of thing happens it is usually because there is missing data in your smart meter feed - they need the data for every 30 minute slot in the entire month.

You can check this by using the Octopus Watch app or I think there is a website where you can check for missing data too.

If the data is missing Octopus will attempt to recover it, but if they can't, I think those periods will be billed at full SVR price.

Also for the electric at least, it should be obvious if you have missing data as you will see empty bars on some 30 minute slots in your usage even directly on the Octopus website.

chuckie851

My smart meter stopped sending readings about three weeks ago and they only got it working again on Friday.  Consequently there is a lot of missing data.  Could I ask them to delay my next bill?  Hopefully that would allow time for more data to be retrieved.

mmmmikey

chuckie851 said:

My smart meter stopped sending readings about three weeks ago and they only got it working again on Friday.  Consequently there is a lot of missing data.  Could I ask them to delay my next bill?  Hopefully that would allow time for more data to be retrieved.

I'm not sure whether you can delay the bill or not, but I think that they well correct any past bill automatically when the data comes through - they did in my case. I realise this doesn't answer your question but hope it helps.