Octopus Agile

pritchah

We've been with Octopus, on Agile, since June

Despite multiple chasings, we haven't had a statement or bill since the end of October, and erratic billings up until then as well

By now, our account is around £185 in credit, so I've delayed our next DD of £70 the maximum length of time. Rather have the money in my bank than theirs

Anyone else have a similar experience? 

Netexporter

I get a correct bill every month. I've reduced my DD payment to £10, which should wipe out my credit by the spring. With luck, I'll have solar, batteries and a heat pump, so will have to adjust to the new regime, then.

Newbie_John

pritchah said:

We've been with Octopus, on Agile, since June

Despite multiple chasings, we haven't had a statement or bill since the end of October, and erratic billings up until then as well

By now, our account is around £185 in credit, so I've delayed our next DD of £70 the maximum length of time. Rather have the money in my bank than theirs

Anyone else have a similar experience? 

I'm exactly in the same place, switched 1st Nov, my last bill was 25th October - so haven't seen a bill yet.
I've been topping up my account monthly according to usage shown on Octopus Compare app, as don't want to be surprised - also no idea about when the bill will come.

Newbie_John

According to this:
https://emoncms.org/ukgrid

Looks like a lot of cheap days before Xmas - warm, windy.. 

Pat38493

Newbie_John said:

pritchah said:

We've been with Octopus, on Agile, since June

Despite multiple chasings, we haven't had a statement or bill since the end of October, and erratic billings up until then as well

By now, our account is around £185 in credit, so I've delayed our next DD of £70 the maximum length of time. Rather have the money in my bank than theirs

Anyone else have a similar experience? 

I'm exactly in the same place, switched 1st Nov, my last bill was 25th October - so haven't seen a bill yet.
I've been topping up my account monthly according to usage shown on Octopus Compare app, as don't want to be surprised - also no idea about when the bill will come.

I am wondering if Octopus have some general billing issues the last week or two as my bill that was due on 10th Dec has still not been issued (although I can see a holding transaction for the gas part).  For electric I was on Agile for part of the month and then tracker as I switched during that month.

Netexporter

Newbie_John said:

According to this:
https://emoncms.org/ukgrid

Looks like a lot of cheap days before Xmas - warm, windy.. 

Relatively cheap, tomorrow.

Newbie_John

Confusing hours, cheap at 3:30, 8:00, 12:00.. not sure when to do washing

But cheapest day hours in a long while - 23°C tomorrow at home 😅

Krakkkers

Do these tariffs include gas as well?

Spies

Krakkkers said:

Do these tariffs include gas as well?

No you need tracker for that 

Spoonie_Turtle

Krakkkers said:

Do these tariffs include gas as well?

As above, no, and that's because the spot price of gas only changes once a day (except weekends, when it stays the same) primarily because it can be stored.  Electricity has day-ahead pricing for 30-min slots and can't be stored in a meaningful amount, and Agile makes use of those prices.

Whereas Tracker takes an average of the 30-min day-ahead electricity pricing, and the single gas price.