New Natwest / RBS / Ulster Bank £200 Switch Incentive

flaneurs_lobster

wizzywig27 said:

I know it sounds simple but why send the letter if I don’t need to return it?

It is simple.

They sent you a letter to sign and a pre-paid envelope to send it back.

Why would you not return it?

dealyboy

@wizzywig27 said:

flaneurs_lobster said:

wizzywig27 said:

flaneurs_lobster said:

wizzywig27 said:

I know it sounds simple but why send the letter if I don’t need to return it?

It is simple.

They sent you a letter to sign and a pre-paid envelope to send it back.

Why would you not return it?

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[Quoted post removed by Forum Team]

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... I wondered but didn't like to ask ... well done!

With regards your question, as you know Ulster Bank seem to tell different people different things at different times, and indeed the same person different things at different times ... just go with the flow 

ForumUser7

MikeJXE said:

ForumUser7 said:

I've had a letter from Ulster Bank today with a form to sign and return, and it specifically requests a certified item from List A (passport, driving licence etc.) rather than just a non-specific general ID request. Given the specificity, should I just send them a certified copy of the driving licence, or is this really not necessary? I called up today (didn't give application reference etc.), and they said I could ask CORA for a Hooyu link to upload it and the form, or even drop into a Natwest branch with them, and this apparently wouldn't affect the switch bonus, but I'm minded to just send whatever is needed through the post to be on the safe side.

I had the same letter from Ulster bank and took everything I thought I would need into my local Natwest

They photocopied my driving licence and council tax, sent it off for me and all went smoothly 

I have been paid from Ulster bank and Natwest 

Reporting back:

I took all my ID and the form and covering letter from Ulster etc. into my local NatWest branch, and they photocopied it and said they will get it certified and then send it off. For me personally, this is much more convenient than posting it, as I've now submitted it to NWG - no concerns about sending it without Proof of Postage and it going missing etc.

I am unsure how they send it to Ulster though - idk if they post it from the branch, or if they have an internal electronic system - @MikeJXE - did they happen to tell you please? I meant to ask but completely forgot.

TheBanker

wizzywig27 said:

Can anyone advise, I know that I should rely on what the letter says but I just wanted to check. I signed up for an account and got a text/email from Ulster asking me to verify my ID via YuHu. I did this yesterday and received a letter to sign today. In the letter it says if I have verified by ID I don’t need to return the letter. Is that right?

I know it sounds simple but why send the letter if I don’t need to return it?

Maybe they sent the letter at the same time as the text/email? They are giving you two options - verify your ID via YuHu or verify your address by returning their letter with your signature on it. Both options meet the requirements of an 'impersonation check' under the anti-money laundering guidelines. An 'impersonation check' is required for accounts that are opened remotely (online or by post) - customers won't always notice this as sometimes it can be dealt with as part of another process. 

They probably provide the letter option for people who can't/don't want to use YuHu. And they probably send the letter at the same time as the text so that people who need to use the letter option don't face unnecessary delays.

MikeJXE

ForumUser7 said:

MikeJXE said:

ForumUser7 said:

I've had a letter from Ulster Bank today with a form to sign and return, and it specifically requests a certified item from List A (passport, driving licence etc.) rather than just a non-specific general ID request. Given the specificity, should I just send them a certified copy of the driving licence, or is this really not necessary? I called up today (didn't give application reference etc.), and they said I could ask CORA for a Hooyu link to upload it and the form, or even drop into a Natwest branch with them, and this apparently wouldn't affect the switch bonus, but I'm minded to just send whatever is needed through the post to be on the safe side.

I had the same letter from Ulster bank and took everything I thought I would need into my local Natwest

They photocopied my driving licence and council tax, sent it off for me and all went smoothly 

I have been paid from Ulster bank and Natwest 

Reporting back:

I took all my ID and the form and covering letter from Ulster etc. into my local NatWest branch, and they photocopied it and said they will get it certified and then send it off. For me personally, this is much more convenient than posting it, as I've now submitted it to NWG - no concerns about sending it without Proof of Postage and it going missing etc.

I am unsure how they send it to Ulster though - idk if they post it from the branch, or if they have an internal electronic system - @MikeJXE - did they happen to tell you please? I meant to ask but completely forgot.

I did ask and was told we well send it off for you

Whatever that means post or digital I don't know, I didn't particularly care at the time  but it worked

With NatWest Ulster Bank and RBS more patience is needed, my first try with RBS failed so I went through the process again and it completed today. 

The next 7 days the reward should be paid or not, just need to sit back and chill

ForumUser7

The switches are in motion. RBS now shows the switched balance so I think it is complete, and I have asked them to confirm all I needed to do is done. The account I'm switching into NatWest no longer shows online, but the balance hasn't come across to NatWest as of yet. I'm guessing it is probably in a queue for someone to apply to my account.

I switched across Santander to RBS and it completed today, but the Santander account shows online still with a nil balance. Is this normal please? Wondering if I need to contact them, to ask them to remove it from my online profile. Thanks!

dealyboy

https://forums.moneysavingexpert.com/discussion/comment/80028773#Comment_80028773

Are you micromanaging an automatic process @ForumUser7 😉

Bridlington1

https://forums.moneysavingexpert.com/discussion/comment/80028773#Comment_80028773

I've found donor accounts will close at any point on the switching date so it will probably close later on today.

Occasionally though the donor account stays online until the day after the switch completes but becomes unusable, then disappears the following day. I've only had this for accounts that have been switched out on a Friday though.

moneyworrier2021

Husband recieved his £200 Bonus this morning. he also got the Natwest one a month before.

That makes 3 switches each in 2 months. Going to give it a slight rest as theres no new ones for us to do but i would like to get 1/2 more each before our Holiday in August.

dealyboy

@moneyworrier2021 said:

Husband recieved his £200 Bonus this morning. he also got the Natwest one a month before.

That makes 3 switches each in 2 months. Going to give it a slight rest as theres no new ones for us to do but i would like to get 1/2 more each before our Holiday in August.

Hi ... I guess you've seen the HSBC switch offer then! I suspect as you are not chasing it you are presumably not eligible.

Anyway congratulations to you both