New Natwest / RBS / Ulster Bank £200 Switch Incentive

Ed-1

Clare43 said:

Hi,    Can I ask, anyone who has previously had a bonus from Nat West so wasn’t meant to be eligible this time but tried and was successful -  did you keep your same customer number this time or were you given a different one 🤔.    My switch completed on 16/3 and I’ve not yet got the bonus - know still a bit of time left.   Recall someone saying they got a different customer number this time so just wondering if that’s a factor 🤔.   I’ve met all the other requirements so just wondering if I’m the unlucky one they’ve realised had a bonus before 😢 

They track existing bonuses using your customer profile, so yes, if you have a new customer number, the existing bonus is invisible to the system. If not then it's not.

Clare43

Ed-1 said:

They track existing bonuses using your customer profile, so yes, if you have a new customer number, the existing bonus is invisible to the system. If not then it's not.

Thanks for reply.  Thought some people had said they’d kept same customer number and still got the bonus again this time as well.    Curious why some people keep same number and others say they were given a new one - ? Any reason to it 
  oh well - didn’t think I’d be lucky enough to get the bonus.  Just have to wait for next switch offer. 

Brewer21

Clare43 said:

Ed-1 said:

They track existing bonuses using your customer profile, so yes, if you have a new customer number, the existing bonus is invisible to the system. If not then it's not.

Thanks for reply.  Thought some people had said they’d kept same customer number and still got the bonus again this time as well.    Curious why some people keep same number and others say they were given a new one - ? Any reason to it 
  oh well - didn’t think I’d be lucky enough to get the bonus.  Just have to wait for next switch offer. 

I've recently switched in to an existing RBS account. Obviously using my existing customer no/details, not had the incentive paid yet. Didn't really expect it either but worth a try. It's been over 7 days now since the switch completed.
I notice that a new saver has popped up in my app today, well it's new to me in noticing it, so at least I can have a crack at that, fixed for 1 year @4.07%

Roley97

What made you not expect it?

I've also switched in to an existing account, today is day 7 but nothing despite meeting all the criteria?

WLewer98

Received the NatWest incentive two weeks ago, and I’ve just received my RBS incentive today!  I’m tempted to do the Ulster switch but seems like too much hassle

wizzywig27

Don’t think I’m gonna get the switcher for NatWest, switch has gone through Tuesday and no money paid yet so I checked last night and last got a switcher bonus in the period in the t’s and c’s so unlikely I’ll get it this time. Oh well

pfpf

WLewer98 said:

Received the NatWest incentive two weeks ago, and I’ve just received my RBS incentive today!  I’m tempted to do the Ulster switch but seems like too much hassle

it isn't, its slower but not hassle. for £200.00?

pantaiema

Does anyone know how to contact RBS and NatWest switching services team. I fully believe although the same group they are manned by different people. 
I got a message to contact "cora" their virtual assistant using the instruction  I get from and e.g "Colleagues connect for switch 101" I gave been tried it for several days now" I keep getting message to wait. No further reposne even after more than one hour. 
I have also been trying to contact their CS on 0345-724 2424. They transfer to other phone that kept answered. Does anyone know how to reach their switching team? Thanks 

jokono

pantaiema said:

Does anyone know how to contact RBS and NatWest switching services team. I fully believe although the same group they are manned by different people. 
I got a message to contact "cora" their virtual assistant using the instruction  I get from and e.g "Colleagues connect for switch 101" I gave been tried it for several days now" I keep getting message to wait. No further reposne even after more than one hour. 
I have also been trying to contact their CS on 0345-724 2424. They transfer to other phone that kept answered. Does anyone know how to reach their switching team? Thanks 

I am having the same issue, I am waiting for someone to get back to me on Cora. It's for the Ulster switch but I was told to use the same words. I managed to get a reply via the app but it's not easy and I still don't have a resolution. I asked Cora in the app last Friday, someone replied on Tuesday, but the app doesn't notify you and if you don't reply in two minutes they put your request on hold. And then you wait another two days to get a reply, during which time you check the app every hour just in case they replied. I have called them but they can't discuss switches over the phone, only online, so they send you back to Cora. 

wizzywig27

Got my text today advising account is
now open