New Natwest / RBS / Ulster Bank £200 Switch Incentive

dealyboy

[Deleted User] said:

D’oh! Makes sense.

... 103 now ... soon get to 200 at this rate 

RN61

Clare43 said:

Ed-1 said:

They track existing bonuses using your customer profile, so yes, if you have a new customer number, the existing bonus is invisible to the system. If not then it's not.

Thanks for reply.  Thought some people had said they’d kept same customer number and still got the bonus again this time as well.    Curious why some people keep same number and others say they were given a new one - ? Any reason to it 
  oh well - didn’t think I’d be lucky enough to get the bonus.  Just have to wait for next switch offer. 

"same customer number and others say they were given a new one" 

Just occurred to me that when I've closed my bank account with NatWest / RBS and subsequently opened a new one only to find  I've got same customer number as previously, despite using different phone number and email, it's probably because a savings account stayed open. So perhaps more chance of new customer number if ALL other accounts with that bank are closed.....

SVts

Do Ulster actually send a welcome pack?

I have received my  debit card and pin.
I try to log into the APP but get the message your account is locked. I cannot apply for the account to be unlocked as at present I have no sort or account number.

This normal for Ulster bank?

SVts

SVts said:

Do Ulster actually send a welcome pack?

I have received my  debit card and pin.
I try to log into the APP but get the message your account is locked. I cannot apply for the account to be unlocked as at present I have no sort or account number.

This normal for Ulster bank?

Sorted now. For some reason I had to log onto their website before being able to use their app. 

Clare43

RN61 said:

Clare43 said:

Ed-1 said:

They track existing bonuses using your customer profile, so yes, if you have a new customer number, the existing bonus is invisible to the system. If not then it's not.

Thanks for reply.  Thought some people had said they’d kept same customer number and still got the bonus again this time as well.    Curious why some people keep same number and others say they were given a new one - ? Any reason to it 
  oh well - didn’t think I’d be lucky enough to get the bonus.  Just have to wait for next switch offer. 

"same customer number and others say they were given a new one" 

Just occurred to me that when I've closed my bank account with NatWest / RBS and subsequently opened a new one only to find  I've got same customer number as previously, despite using different phone number and email, it's probably because a savings account stayed open. So perhaps more chance of new customer number if ALL other accounts with that bank are closed.....

I only  had a Nat west current account and that was closed a few years ago. Never had anything with RBS.    Still got same email though so guess that’s why 

pantaiema

jokono said:

jokono said:
I am having the same issue, I am waiting for someone to get back to me on Cora. It's for the Ulster switch but I was told to use the same words. I managed to get a reply via the app but it's not easy and I still don't have a resolution. I asked Cora in the app last Friday, someone replied on Tuesday, but the app doesn't notify you and if you don't reply in two minutes they put your request on hold. And then you wait another two days to get a reply, during which time you check the app every hour just in case they replied. I have called them but they can't discuss switches over the phone, only online, so they send you back to Cora. 

I managed to talk to someone in the app, my switch will complete on the 31st. 🥳

I have tried it online chat with Cora. No luck. How did you do that via apps? With app annoyingly the system will interrupt you at some point even without reply from them.

ForumUser7

If you mean how do you get through to someone, I tend to find typing agent over and over (letting the bot respond each time) tends to work

jokono

pantaiema said:

jokono said:

jokono said:
I am having the same issue, I am waiting for someone to get back to me on Cora. It's for the Ulster switch but I was told to use the same words. I managed to get a reply via the app but it's not easy and I still don't have a resolution. I asked Cora in the app last Friday, someone replied on Tuesday, but the app doesn't notify you and if you don't reply in two minutes they put your request on hold. And then you wait another two days to get a reply, during which time you check the app every hour just in case they replied. I have called them but they can't discuss switches over the phone, only online, so they send you back to Cora. 

I managed to talk to someone in the app, my switch will complete on the 31st. 🥳

I have tried it online chat with Cora. No luck. How did you do that via apps? With app annoyingly the system will interrupt you at some point even without reply from them.

It took a few days for someone to get back to me even in the app and I didn't get a notification when they did so I had to check every so often. It took a few days to sort out. Even if you get logged out of the app you can still see the chat history when you log back in.

pecunianonolet

Be aware, just got login details for Ulster and send the £1250 in but now can only take £1000 back out due to daily limits and having to wait for biometric registration. The 2 card readers I have already from RBS/Natwest I can't use, online banking tells me this is currently not available. Maybe because the system automatically ordered another one today? What a waste of resources...

dealyboy

@pecunianonolet ...

pecunianonolet said:

Be aware, just got login details for Ulster and send the £1250 in but now can only take £1000 back out due to daily limits and having to wait for biometric registration. The 2 card readers I have already from RBS/Natwest I can't use, online banking tells me this is currently not available. Maybe because the system automatically ordered another one today? What a waste of resources...

... it was the exact same experience for me 2 weeks ago, same sentiments, which I passed on.