Spectos/Royal Mail Monitoring and Posting Panel

fluffig

MABLE said:

Not very impressed with Spector I had very strongly worded email advising me the importance of logging items in a timely manner and advised an item posted over a week by the sender has still not been logged.

Well for are start as soon as an item is received it is logged the same day.  Also the item in discussion was not delivered until today.  It’s not fault RM takes a week to deliver a first class item.  Also it’s completely wrong to assume the issue is with logging agent.

Most items have in them a brown tracker envelope to be sent back, strange that Spectos didn’t track that and discover it was still en route to you.

HonestJohn

fluffig said:

MABLE said:

Not very impressed with Spector I had very strongly worded email advising me the importance of logging items in a timely manner and advised an item posted over a week by the sender has still not been logged.

Well for are start as soon as an item is received it is logged the same day.  Also the item in discussion was not delivered until today.  It’s not fault RM takes a week to deliver a first class item.  Also it’s completely wrong to assume the issue is with logging agent.

Most items have in them a brown tracker envelope to be sent back, strange that Spectos didn’t track that and discover it was still en route to you.

I've had them query Channel Islands mail. There is no tracker and UK mail from Jersey has a 2-5 days delivery estimate.

MABLE

fluffig said:

MABLE said:

Not very impressed with Spector I had very strongly worded email advising me the importance of logging items in a timely manner and advised an item posted over a week by the sender has still not been logged.

Well for are start as soon as an item is received it is logged the same day.  Also the item in discussion was not delivered until today.  It’s not fault RM takes a week to deliver a first class item.  Also it’s completely wrong to assume the issue is with logging agent.

Most items have in them a brown tracker envelope to be sent back, strange that Spectos didn’t track that and discover it was still en route to you.

This one had a tracker!

Dizzycap

MABLE said:

Not very impressed with Spector I had very strongly worded email advising me the importance of logging items in a timely manner and advised an item posted over a week by the sender has still not been logged.

Well for are start as soon as an item is received it is logged the same day.  Also the item in discussion was not delivered until today.  It’s not fault RM takes a week to deliver a first class item.  Also it’s completely wrong to assume the issue is with logging agent.

Raise a ticket in the App & tell RM the issue. It's August holiday time & there may be a shortage of workers, so RM need to know that there are clearly delivery issues   

There's also a new September mail tasks available in the app. I've clicked the accept link and expected September bundle deliveries show immediately along with the expected posting dates.

t0rt0ise

Dizzycap said:

MABLE said:

Not very impressed with Spector I had very strongly worded email advising me the importance of logging items in a timely manner and advised an item posted over a week by the sender has still not been logged.

Well for are start as soon as an item is received it is logged the same day.  Also the item in discussion was not delivered until today.  It’s not fault RM takes a week to deliver a first class item.  Also it’s completely wrong to assume the issue is with logging agent.

Raise a ticket in the App & tell RM the issue. It's August holiday time & there may be a shortage of workers, so RM need to know that there are clearly delivery issues   

When I raise a ticket the response I get doesn't have anything to do with the point I raised. I'd guess they are using AI to respond.