Spectos/Royal Mail Monitoring and Posting Panel

fluffig

MABLE said:

Not very impressed with Spector I had very strongly worded email advising me the importance of logging items in a timely manner and advised an item posted over a week by the sender has still not been logged.

Well for are start as soon as an item is received it is logged the same day.  Also the item in discussion was not delivered until today.  It’s not fault RM takes a week to deliver a first class item.  Also it’s completely wrong to assume the issue is with logging agent.

Most items have in them a brown tracker envelope to be sent back, strange that Spectos didn’t track that and discover it was still en route to you.

HonestJohn

fluffig said:

MABLE said:

Not very impressed with Spector I had very strongly worded email advising me the importance of logging items in a timely manner and advised an item posted over a week by the sender has still not been logged.

Well for are start as soon as an item is received it is logged the same day.  Also the item in discussion was not delivered until today.  It’s not fault RM takes a week to deliver a first class item.  Also it’s completely wrong to assume the issue is with logging agent.

Most items have in them a brown tracker envelope to be sent back, strange that Spectos didn’t track that and discover it was still en route to you.

I've had them query Channel Islands mail. There is no tracker and UK mail from Jersey has a 2-5 days delivery estimate.

MABLE

fluffig said:

MABLE said:

Not very impressed with Spector I had very strongly worded email advising me the importance of logging items in a timely manner and advised an item posted over a week by the sender has still not been logged.

Well for are start as soon as an item is received it is logged the same day.  Also the item in discussion was not delivered until today.  It’s not fault RM takes a week to deliver a first class item.  Also it’s completely wrong to assume the issue is with logging agent.

Most items have in them a brown tracker envelope to be sent back, strange that Spectos didn’t track that and discover it was still en route to you.

This one had a tracker!

Dizzycap

MABLE said:

Not very impressed with Spector I had very strongly worded email advising me the importance of logging items in a timely manner and advised an item posted over a week by the sender has still not been logged.

Well for are start as soon as an item is received it is logged the same day.  Also the item in discussion was not delivered until today.  It’s not fault RM takes a week to deliver a first class item.  Also it’s completely wrong to assume the issue is with logging agent.

Raise a ticket in the App & tell RM the issue. It's August holiday time & there may be a shortage of workers, so RM need to know that there are clearly delivery issues   

There's also a new September mail tasks available in the app. I've clicked the accept link and expected September bundle deliveries show immediately along with the expected posting dates.

t0rt0ise

Dizzycap said:

MABLE said:

Not very impressed with Spector I had very strongly worded email advising me the importance of logging items in a timely manner and advised an item posted over a week by the sender has still not been logged.

Well for are start as soon as an item is received it is logged the same day.  Also the item in discussion was not delivered until today.  It’s not fault RM takes a week to deliver a first class item.  Also it’s completely wrong to assume the issue is with logging agent.

Raise a ticket in the App & tell RM the issue. It's August holiday time & there may be a shortage of workers, so RM need to know that there are clearly delivery issues   

When I raise a ticket the response I get doesn't have anything to do with the point I raised. I'd guess they are using AI to respond.

savergrant

fluffig said:

MABLE said:

Not very impressed with Spector I had very strongly worded email advising me the importance of logging items in a timely manner and advised an item posted over a week by the sender has still not been logged.

Well for are start as soon as an item is received it is logged the same day.  Also the item in discussion was not delivered until today.  It’s not fault RM takes a week to deliver a first class item.  Also it’s completely wrong to assume the issue is with logging agent.

Most items have in them a brown tracker envelope to be sent back, strange that Spectos didn’t track that and discover it was still en route to you.

They will only be able to read that once they get it back. And then it will only tell them when it went through royal mail machines (handshakes) not when the postie put it through your letterbox. The problem is that if it went through the machine and into the mailbag on Tuesday but you report it as received on Friday spectos will ask if you are sure, which is rather pointless as I doubt anyone would then say they'd actually received it on Tuesday.

mrselliott

MABLE said:

Not very impressed with Spector I had very strongly worded email advising me the importance of logging items in a timely manner and advised an item posted over a week by the sender has still not been logged.

Well for are start as soon as an item is received it is logged the same day.  Also the item in discussion was not delivered until today.  It’s not fault RM takes a week to deliver a first class item.  Also it’s completely wrong to assume the issue is with logging agent.

I’ve had a similar email this morning saying either all or some of my items haven’t been recorded as being received and the transponders returned. Our post has been awful for months now, we’re lucky to get one delivery a week some weeks. Last week I received 6 test items on one day and every one was queried after I’d entered them as they had last gone through the RM system between 5 and 7 days prior to me receiving them, all first class.

gt94sss2

Can anyone tell me what Spectos's policy/guidance is regarding panellists who receive a RM "Fee to pay" card due to insufficient postage..?

savergrant

gt94sss2 said:

Can anyone tell me what Spectos's policy/guidance is regarding panellists who receive a RM "Fee to pay" card due to insufficient postage..?

You know it's a spectos item? I think someone said spectos sent them stamps when they complained to them.

Mailserver

"They will only be able to read that once they get it back. And then it will only tell them when it went through royal mail machines (handshakes) not when the postie put it through your letterbox."

I have had a query regarding late delivery where Spectos have mentioned a date and time an article was at the local delivery office  whilst the RFID was still in my possession. So I have assumed data is being recorded and transmitted back.