Spectos/Royal Mail Monitoring and Posting Panel

gt94sss2

savergrant said:

fluffig said:

MABLE said:

Not very impressed with Spector I had very strongly worded email advising me the importance of logging items in a timely manner and advised an item posted over a week by the sender has still not been logged.

Well for are start as soon as an item is received it is logged the same day.  Also the item in discussion was not delivered until today.  It’s not fault RM takes a week to deliver a first class item.  Also it’s completely wrong to assume the issue is with logging agent.

Most items have in them a brown tracker envelope to be sent back, strange that Spectos didn’t track that and discover it was still en route to you.

They will only be able to read that once they get it back. And then it will only tell them when it went through royal mail machines (handshakes) not when the postie put it through your letterbox. The problem is that if it went through the machine and into the mailbag on Tuesday but you report it as received on Friday spectos will ask if you are sure, which is rather pointless as I doubt anyone would then say they'd actually received it on Tuesday.

The RFIDs do not record any data themselves. They trigger equipment installed at various points within Royal Mail's network as they go through it.

gt94sss2

savergrant said:

gt94sss2 said:

Can anyone tell me what Spectos's policy/guidance is regarding panellists who receive a RM "Fee to pay" card due to insufficient postage..?

You know it's a spectos item? I think someone said spectos sent them stamps when they complained to them.

I presume so but will know for sure when RM deliver it..

savergrant

gt94sss2 said:

savergrant said:

fluffig said:

MABLE said:

Not very impressed with Spector I had very strongly worded email advising me the importance of logging items in a timely manner and advised an item posted over a week by the sender has still not been logged.

Well for are start as soon as an item is received it is logged the same day.  Also the item in discussion was not delivered until today.  It’s not fault RM takes a week to deliver a first class item.  Also it’s completely wrong to assume the issue is with logging agent.

Most items have in them a brown tracker envelope to be sent back, strange that Spectos didn’t track that and discover it was still en route to you.

They will only be able to read that once they get it back. And then it will only tell them when it went through royal mail machines (handshakes) not when the postie put it through your letterbox. The problem is that if it went through the machine and into the mailbag on Tuesday but you report it as received on Friday spectos will ask if you are sure, which is rather pointless as I doubt anyone would then say they'd actually received it on Tuesday.

The RFIDs do not record any data themselves. They trigger equipment installed at various points within Royal Mail's network as they go through it.

And that information goes to spectos?