RWG

CaptainRock

alanjones60 said:

CaptainRock said:

Stompa said:

savergrant said:
Just thinking ahead if that represents a month's usage it is important to remember the t&Cs that you need to call or text once every 60 days to keep your sim active. I Don't think using data counts.

Where did you find the 60 day figure? As far as I can see the T&Cs here:

https://www.rwgmobile.wales/mobile-sim-card-t-c/

says:

8. You must make an outbound call or text in any 90-day period for your SIM to remain active. If you don't do this, the SIM will enter a restricted state which means you will only be able to receive inbound calls and texts. If this happens you can contact our customer service team to reactivate the SIM. If you do not make at least one chargeable call or send one chargeable SMS/MMS every six months (in either case that results in a charge against your Account or a deduction from the credit or bundle allowance recorded against your Account), then we may terminate this Agreement by giving you 30 days’ notice in writing that your Account will be closed and your SIM Card deactivated. If we send you such a notice, we will close your Account and deactivate your SIM Card at the end of the 30-day period. This will mean that you can no longer use the Services and you will not be able to make or receive calls (though you will still be able to dial 999) or send or receive text messages. If we close your Account under this paragraph 7 h), you will not be entitled to a refund of any unused credit or Allowances.

Before joining RWG a few weeks ago I thought what a great deal this was and was wondering how they were going to make any money.

I didn't realise until now that there has to be a chargeable deduction from my credit at least once every six months. 

I hardly use the phone.

Looks like I'll have to look for something else when my account has been closed in six months time, maybe this:

https://www.1pmobile.com/1year-SIM.taf

The chargeable deduction includes your free bundle. They could have worded it better i suppose. Iv been with them nearly 2 years, and not any deduction of my credit in all that time

I agree, they could have worded it better.

Nice to know I don't have to look for anything else.

This is a great deal.

savergrant

I guess it's pretty industry standard language, one outbound call or text that isn't to a freefone number. I suppose it is mainly because of pressure on phone numbers, if the number isn't being used they need to recycle it. But some providers include data usage. Similar theme, if/when they add WiFi calling will that count as a call from a bundle?

d123

savergrant said:

I guess it's pretty industry standard language, one outbound call or text that isn't to a freefone number. I suppose it is mainly because of pressure on phone numbers, if the number isn't being used they need to recycle it. But some providers include data usage. Similar theme, if/when they add WiFi calling will that count as a call from a bundle?

Calls using Wi-Fi calling are billed exactly like any other call. 

grinch53

I am on the £5 bundle but feel the data allowance may be too low, probably should have got the £15 bundle. The 5 to £20 top ups only increase your credit I suspect?
Has anybody been able to upgrade their bundle?
Think I may have to buy the data bundle which lasts 30 days for periods I may need it.
thanks

SpanishBlue

grinch53 said:

I am on the £5 bundle but feel the data allowance may be too low, probably should have got the £15 bundle. The 5 to £20 top ups only increase your credit I suspect?
Has anybody been able to upgrade their bundle?
Think I may have to buy the data bundle which lasts 30 days for periods I may need it.
thanks

Contact them and ask if you can be upgraded to the £15 bundle.

They are always helpful.

k_man

You can add the bundle from the website:

https://www.rwgmobile.wales/webshop/pay-monthly/free-100-mins-100-sms-plus-750mb-data/

Get 100 mins, 100 SMS plus 750MB of data every month for free when you do an initial £15 top-up. Existing customers will have this bundle added to their account

But that may cost an extra £15 rather than £10, so worth asking them if you can pay the difference (assuming you still have £5 credit).

Murmansk

I do sometimes have concerns about RWG's systems but they are helpful when you contact them so I'm sure they will sort this out for you.

savergrant

k_man said:

You can add the bundle from the website:

https://www.rwgmobile.wales/webshop/pay-monthly/free-100-mins-100-sms-plus-750mb-data/

Get 100 mins, 100 SMS plus 750MB of data every month for free when you do an initial £15 top-up. Existing customers will have this bundle added to their account

But that may cost an extra £15 rather than £10, so worth asking them if you can pay the difference (assuming you still have £5 credit).

Was just about to send the same link. Think you need to make a single £15 topup, I don't think you can add £10 to an earlier £5 topup. But if you purchase that offer and enter your existing number you will get the new allowance instead of your previous one.

savergrant

d123 said:

savergrant said:

I guess it's pretty industry standard language, one outbound call or text that isn't to a freefone number. I suppose it is mainly because of pressure on phone numbers, if the number isn't being used they need to recycle it. But some providers include data usage. Similar theme, if/when they add WiFi calling will that count as a call from a bundle?

Calls using Wi-Fi calling are billed exactly like any other call. 

So a wifi call would still be classed in cellular minutes and count against the allowance of minutes in the bundle?

virgo17

savergrant said:

d123 said:

savergrant said:

I guess it's pretty industry standard language, one outbound call or text that isn't to a freefone number. I suppose it is mainly because of pressure on phone numbers, if the number isn't being used they need to recycle it. But some providers include data usage. Similar theme, if/when they add WiFi calling will that count as a call from a bundle?

Calls using Wi-Fi calling are billed exactly like any other call. 

So a wifi call would still be classed in cellular minutes and count against the allowance of minutes in the bundle?

It is, as your network is providing the end routing to the calls destination. How you get your call onto their network is immaterial.