RWG

savergrant

The allowance is the same, I believe they just chose to give it free to anyone who topped up £15 through the website or rang to activate a topup. Just imagine paying £2 a month and receiving a message to say your free bundle etc.
Apparently it is a flash sms (like a newsflash presumably) but on android you do have the option to save the message if you want to keep a record of usage. It will reset at 9pm tomorrow apparently. Not sure what will happen when clocks go back next month.

savergrant

Bogof_OAP said:

alanjones60 said:

Texting infoukrwg1 to 669 is a free text,it tells you how many calls texts and data you have left

Is this an automated thing or do I have to wait for someone to read it and reply?  Sent text half an hour ago, no response yet.

I suspect there was a typo in your first text as you didn't get a response. It isn't the most user friendly thing to do. Someone has said that texting it without the info can lead to you signing up to pay £2 a month. Now it is working best use copy and paste in future.

savergrant

smileruk1 said:

I was advised,by  an RWG email, that the monthly free bundle renews on the 1st of the month at 9pm.

Is anyone else still on 'last' month for £15 offer?

SpanishBlue

savergrant said:

smileruk1 said:

I was advised,by  an RWG email, that the monthly free bundle renews on the 1st of the month at 9pm.

Is anyone else still on 'last' month for £15 offer?

I'm on the "one off £5 plan", and my free minutes have not yet been reset either.

virgo17

SpanishBlue said:

savergrant said:

smileruk1 said:

I was advised,by  an RWG email, that the monthly free bundle renews on the 1st of the month at 9pm.

Is anyone else still on 'last' month for £15 offer?

I'm on the "one off £5 plan", and my free minutes have not yet been reset either.

My UKRWG1 plan seems to have reset this morning.

savergrant

Mine reset sometime between 11pm last night and 7:15 this morning. I can live with that level of uncertainty.

alanjones60

My £15 free plan renews on the 25th and has done every month without fail since iv had it

virgo17

alanjones60 said:

My £15 free plan renews on the 25th and has done every month without fail since iv had it

Yes, there seems to be a change from older SIM's. As I said my £15 free plan renewed last night but my sons £5 free plan, which is older, renews on the date it was activated, 23rd of the month.

SpanishBlue

Mine also reset either very late last night or this morning.

Geoff_W

Does anyone have advice on how to proceed when the porting process doesn't work?

I fitted my new RWG SIM last Wednesday and it worked straight away. I have my £15 credit and I can make and receive calls using the SIM's number. I filled in the form to port my old number on Thursday 29th September and received a confirmation email stating that the port would take place within 2 working days. This has not happened. At the moment I am stuck with a new number which is useless when my bank wants to send a One Time Passcode to check my identity.

I have emailed RWG Support but had no response so far. Any suggestions on how to proceed would be most appreciated.

Update: As of 16:40 today my old number is now ported across!