RWG

Murmansk

Are you sure you aren't being charged on a recurring credit card payment?

I am sure, I originally topped up by a one-off debit card payment, then by using a Now Mobile voucher. I never set up a recurring payment of any kind 

savergrant

I wonder if they have had a glitch and applied the bundle to the wrong account? It is strange that your bundle refreshed itself mid month.
The problem is it is a faff to keep checking balances and allowances, and you have no chance of finding transaction history from what I can see.

Murmansk

savergrant said:

The problem is it is a faff to keep checking balances and allowances, and you have no chance of finding transaction history from what I can see.

You can see some degree of transaction history on the website but only very limited, seems to show payments I made when I bought the SIM and bought a topup but doesn't show any details of bundles applied or currently running.

When I bought a topup via the website originally it didn't get credited to my account until I emailed them to mention it. Since then I have topped up via Now voucher purchased from Tesco.

Now I have the inverse in that a bundle has been applied that I didn't ask for (but did want) and I've not been charged for it as my balance remains the same!

Bogof_OAP

alanjones60 said:

Texting infoukrwg1 to 669 is a free text,it tells you how many calls texts and data you have left

Is this an automated thing or do I have to wait for someone to read it and reply?  Sent text half an hour ago, no response yet.

joey1211

Bogof_OAP said:

alanjones60 said:

Texting infoukrwg1 to 669 is a free text,it tells you how many calls texts and data you have left

Is this an automated thing or do I have to wait for someone to read it and reply?  Sent text half an hour ago, no response yet.

It's automated. Make sure you use the correct code after infouk. The code for the free option is now infoukrwg0

Bogof_OAP

Ah, thank you.  I was using suffix 1.  Will try again.

Murmansk

Not sure if it matters, but I always put a space after info - and it seems to work!

Bogof_OAP

Managed to do it and got a reply saying no matching bundles.

 I am wondering whether they have applied it to the original RWG SIM even though I’ve been told they have ported my number across.

Could explain why after making a test call this morning I had a pop-up asking me if I wanted to add [original RWG number] to FaceTime.

Have emailed them again.  This isn’t going well.

SpanishBlue

Have you checked your balance?

Key numbers:

Voicemail: 269
Bundle check: text info plus bundle code to 669
Balance check: *669#
Customer service: 01633 415333
Top up: 669 or rwgmobile.wales/webshop/top-up/

Murmansk

Their systems seem to be a little bit "variable" to put it charitably!