RWG

Geoff_W

Has anyone encountered this problem...?

My OH and I both have a Google Pixel 4a phone and are on the £15 Free tariff. We both ported in our existing phone numbers to the new SIM. When I send a text the recipient sees my proper (ported in) number, but when my OH sends a text the recipient sees the SIM's original number, as shown on the packaging. This is despite the fact that the phone shows the correct number in Settings, and a text sent to her proper (ported in) number is received correctly. I'm at a bit of a loss to know what's happening.

Yorkie006

Geoff_W said:

Has anyone encountered this problem...?

My OH and I both have a Google Pixel 4a phone and are on the £15 Free tariff. We both ported in our existing phone numbers to the new SIM. When I send a text the recipient sees my proper (ported in) number, but when my OH sends a text the recipient sees the SIM's original number, as shown on the packaging. This is despite the fact that the phone shows the correct number in Settings, and a text sent to her proper (ported in) number is received correctly. I'm at a bit of a loss to know what's happening.

What phone number is showing in the online account?
I got a SIM from RWG with a new number, I ported over my old number but when I logged into my RWG online account, the new RWG number was still shown there. I had to manually change it to the number I ported over. No idea if it will fix your problem, but it's worth a try... 

PHK

Geoff_W said:

Has anyone encountered this problem...?

My OH and I both have a Google Pixel 4a phone and are on the £15 Free tariff. We both ported in our existing phone numbers to the new SIM. When I send a text the recipient sees my proper (ported in) number, but when my OH sends a text the recipient sees the SIM's original number, as shown on the packaging. This is despite the fact that the phone shows the correct number in Settings, and a text sent to her proper (ported in) number is received correctly. I'm at a bit of a loss to know what's happening.

When did you port in? If today then it’s probably nothing to worry about as texting is the last thing to complete and can take 24 hours.  

If you ported in longer ago and outgoing texts have always had the wrong number then it’s possible you have a split port. Contact RWG and they’ll get their porting team to look into it. (You should check that your wife is actually sending text messages and not using the RCS / Chat feature in messages ? If she set that up  before the port, she’ll need to turn the chat feature off and then reconnect to register it under the ported number)

savergrant

Geoff_W said:

Has anyone encountered this problem...?

My OH and I both have a Google Pixel 4a phone and are on the £15 Free tariff. We both ported in our existing phone numbers to the new SIM. When I send a text the recipient sees my proper (ported in) number, but when my OH sends a text the recipient sees the SIM's original number, as shown on the packaging. This is despite the fact that the phone shows the correct number in Settings, 

Sorry, thought at first you were trying to port two numbers to the same sim! I guess you mean you have one phone each and oh phone is behaving differently to yours?
So what could be different?
If oh sends your phone an sms it comes through as coming from the temporary rwg number? What happens if you call that number? What happens if you send an sms reply? What number is displayed if oh calls your phone? Is an sms app being used? Was the phone used with the old sim, or was it setup with the temporary rwg number?

Geoff_W

savergrant said:

Geoff_W said:

Has anyone encountered this problem...?

My OH and I both have a Google Pixel 4a phone and are on the £15 Free tariff. We both ported in our existing phone numbers to the new SIM. When I send a text the recipient sees my proper (ported in) number, but when my OH sends a text the recipient sees the SIM's original number, as shown on the packaging. This is despite the fact that the phone shows the correct number in Settings, 

Sorry, thought at first you were trying to port two numbers to the same sim! I guess you mean you have one phone each and oh phone is behaving differently to yours?
So what could be different?
If oh sends your phone an sms it comes through as coming from the temporary rwg number? What happens if you call that number? What happens if you send an sms reply? What number is displayed if oh calls your phone? Is an sms app being used? Was the phone used with the old sim, or was it setup with the temporary rwg number?

Thanks for the ideas, I'll check them out... I can say that if she calls my phone, I don't see the calling number as, because she's in my Contacts list, it displays "[OH name] Mobile". However, that must mean the 'ported in' number is being received because that's the only number given in Contacts for OH. Also of note, is that texts coming from say the dentist, who only knows my 'ported in' number, all come through correctly. It just seems to be outgoing texts that show the original SIM number if the recipient doesn't have her in their Contacts list (so shows the incoming number).

BTW, an sms app isn't being used, only the native Pixel phone app.

Geoff_W

Yorkie006 said:

Geoff_W said:

Has anyone encountered this problem...?

My OH and I both have a Google Pixel 4a phone and are on the £15 Free tariff. We both ported in our existing phone numbers to the new SIM. When I send a text the recipient sees my proper (ported in) number, but when my OH sends a text the recipient sees the SIM's original number, as shown on the packaging. This is despite the fact that the phone shows the correct number in Settings, and a text sent to her proper (ported in) number is received correctly. I'm at a bit of a loss to know what's happening.

What phone number is showing in the online account?
I got a SIM from RWG with a new number, I ported over my old number but when I logged into my RWG online account, the new RWG number was still shown there. I had to manually change it to the number I ported over. No idea if it will fix your problem, but it's worth a try... 

I've looked in the online account but nowhere can I see the phone number. It only shows the original sim order and personal details. If I Download Data, under RWG Phone Number it says "Leave blank if new customer".

Yorkie006

Geoff_W said:

Yorkie006 said:

Geoff_W said:

Has anyone encountered this problem...?

My OH and I both have a Google Pixel 4a phone and are on the £15 Free tariff. We both ported in our existing phone numbers to the new SIM. When I send a text the recipient sees my proper (ported in) number, but when my OH sends a text the recipient sees the SIM's original number, as shown on the packaging. This is despite the fact that the phone shows the correct number in Settings, and a text sent to her proper (ported in) number is received correctly. I'm at a bit of a loss to know what's happening.

What phone number is showing in the online account?
I got a SIM from RWG with a new number, I ported over my old number but when I logged into my RWG online account, the new RWG number was still shown there. I had to manually change it to the number I ported over. No idea if it will fix your problem, but it's worth a try... 

I've looked in the online account but nowhere can I see the phone number. It only shows the original sim order and personal details. If I Download Data, under RWG Phone Number it says "Leave blank if new customer".

When you log in to your account, go to 'I would like to... view or edit my personal details'. That will take you to a page showing your name, email address and phone number. If there's the new RWG number or no number shown, fill it the number you ported over and 'continue'.

savergrant

Geoff_W said:

savergrant said:

Geoff_W said:

Has anyone encountered this problem...?

My OH and I both have a Google Pixel 4a phone and are on the £15 Free tariff. We both ported in our existing phone numbers to the new SIM. When I send a text the recipient sees my proper (ported in) number, but when my OH sends a text the recipient sees the SIM's original number, as shown on the packaging. This is despite the fact that the phone shows the correct number in Settings, 

Sorry, thought at first you were trying to port two numbers to the same sim! I guess you mean you have one phone each and oh phone is behaving differently to yours?
So what could be different?
If oh sends your phone an sms it comes through as coming from the temporary rwg number? What happens if you call that number? What happens if you send an sms reply? What number is displayed if oh calls your phone? Is an sms app being used? Was the phone used with the old sim, or was it setup with the temporary rwg number?

Thanks for the ideas, I'll check them out... I can say that if she calls my phone, I don't see the calling number as, because she's in my Contacts list, it displays "[OH name] Mobile". However, that must mean the 'ported in' number is being received because that's the only number given in Contacts for OH. Also of note, is that texts coming from say the dentist, who only knows my 'ported in' number, all come through correctly. It just seems to be outgoing texts that show the original SIM number if the recipient doesn't have her in their Contacts list (so shows the incoming number).

BTW, an sms app isn't being used, only the native Pixel phone app.

OK so if you text her on the number from your contacts she can receive it? And if you try to ring/text the temporary rwg number it comes up as not connected? If so it looks like a phone issue and I would guess related to the Google account. What would happen if YOU texted someone not in your contacts? I guess there must be an option somewhere as to how to identify you (when you create a contact you label it 'mum' 'dad' etc, so maybe this is the sending phone providing the equivalent info?) I am sure I have received sms messages labelled when not in my contacts like x surgery. It is an identifier like the name you see in your email inbox "julia" instead of romancescmmer@dodgyrussianwebsite.com

So my guess is it has nothing to do with rwg and the best bet is to put the phones side by side, open settings and Google account and see where hers is set different to yours.
As I can just about pilot my hand-me-up Samsung i think that's the limit of my technical knowhow. But at least one phone is set up right.

Edit: on Samsung account under profile info there is name and nickname  could be something similar on your oh's?

savergrant

Display name? Maybe?
Was the account set up with the rwg sim before porting? Could it be she entered her current phone number as a display name presuming it would automatically update after porting?

savergrant

Just looking through my sms I have messages from George, bank, and credit card all using display names but not in my contacts  so they have set those names not me.

Found a link which might mean something;
https://wiki.cloud.clicksoftware.com/cemd/generic-configuration/sms-display-name

Or this;
https://support.google.com/messages/thread/172400967/changing-name-in-google-pixel-messages-app?hl=en

Suggests clicking on my info in contacts on call app