Scottish Power and SEG

mcrou1000

Does anyone know where Scottish Power are currently up to with SEG applications?  I applied online on 1st July and am still awaiting any form of feedback….Thanks!

WillyWinkberg

They are a complete joke.  I’ve just moved my export over to Octopus this evening.  Someone in the regulatory complaints team is dealing with my query as I complained via the ombudsman.  Although I’m not prepared to let them owe me any more money so moved it over to Octopus.  

WillyWinkberg

mcrou1000 said:

Does anyone know where Scottish Power are currently up to with SEG applications?  I applied online on 1st July and am still awaiting any form of feedback….Thanks!

Who knows!  I applied July 2022!!!  And still waiting for payment. Although my change to the smart meter as caused some issues.  Complain to the ombudsman, that’s what I’ve done and there seems to be something of a slow drift towards getting it sorted out.  

RAB1967

I have finally admitted defeat in respect of Scottish Power and SEG. I started this “journey” 12 months ago when I first applied for SEG with Scottish Power. I was finally set up in late April 2023 and submitted a meter reading on 11/5/2023. If I thought my issues were over, I was sadly mistaken. They were only just beginning. I waited until the end of June to be paid. Nothing was received, so I called them. They could offer no explanation why I hadn’t been paid. They did confirm however, that I was being paid at the wrong tariff. I was advised that they would escalate the non payment, but that I needed to email in regarding the tariff issue, which I did. I finally received payment on the 3rd July (albeit a lower amount than should have been received). I waited 28 days for a response to my email, which was not forthcoming, so I called again. I was told my query would be escalated and to give it a further 28 days, which I did. Again nothing! I therefore phoned again towards the end of August and was told on this occasion it would be escalated via a manager and that I should call back in 7 days. I therefore phoned during the first week of September to be told it had been all sorted. Success I thought. Not a chance! I waited a further 4 weeks for this shortfall to be paid. Nothing. I called again early October. I’ll definitely be paid by the end of October. Again nothing. I called 31st October. I was advised to wait a further 7 days. I waited 8. Yet again nothing! I’ve called again today. Rather than look to resolve the issue and offer some sort of customer service, they try to put the blame on me by insisting that I mustn’t be set up on MINFO, which I am, otherwise how could I have received the payment in July. The only other thing they could advise was to email in regarding the missing payment and wait (you’ve guessed it 28 days for a response) I tried to explain that any email I’ve ever sent them has gone unanswered but it cut no ice. I have emailed them today, but have no optimism that this will generate any sort of response. 

My next meter reading is due on the 11th of this month. I’m given serious consideration as to not bothering submitting this as it’s not worth the hassle. So Scottish Power win. They’ve got me to the point where I’m no longer bothered if I’m paid or not. I get the feeling this is what they want with everyone who uses them for SEG.

MikeyPGT

RAB1967 said:

I have finally admitted defeat in respect of Scottish Power and SEG. I started this “journey” 12 months ago when I first applied for SEG with Scottish Power. I was finally set up in late April 2023 and submitted a meter reading on 11/5/2023. If I thought my issues were over, I was sadly mistaken. They were only just beginning. I waited until the end of June to be paid. Nothing was received, so I called them. They could offer no explanation why I hadn’t been paid. They did confirm however, that I was being paid at the wrong tariff. I was advised that they would escalate the non payment, but that I needed to email in regarding the tariff issue, which I did. I finally received payment on the 3rd July (albeit a lower amount than should have been received). I waited 28 days for a response to my email, which was not forthcoming, so I called again. I was told my query would be escalated and to give it a further 28 days, which I did. Again nothing! I therefore phoned again towards the end of August and was told on this occasion it would be escalated via a manager and that I should call back in 7 days. I therefore phoned during the first week of September to be told it had been all sorted. Success I thought. Not a chance! I waited a further 4 weeks for this shortfall to be paid. Nothing. I called again early October. I’ll definitely be paid by the end of October. Again nothing. I called 31st October. I was advised to wait a further 7 days. I waited 8. Yet again nothing! I’ve called again today. Rather than look to resolve the issue and offer some sort of customer service, they try to put the blame on me by insisting that I mustn’t be set up on MINFO, which I am, otherwise how could I have received the payment in July. The only other thing they could advise was to email in regarding the missing payment and wait (you’ve guessed it 28 days for a response) I tried to explain that any email I’ve ever sent them has gone unanswered but it cut no ice. I have emailed them today, but have no optimism that this will generate any sort of response. 

My next meter reading is due on the 11th of this month. I’m given serious consideration as to not bothering submitting this as it’s not worth the hassle. So Scottish Power win. They’ve got me to the point where I’m no longer bothered if I’m paid or not. I get the feeling this is what they want with everyone who uses them for SEG.

I can't make up my mind whether Scottish Power is criminally incompetent or incompetently criminal!  It has to be one of the most inefficient companies in the Western World and pretty sure that in any properly functioning free market situation would cease to exist.

WillyWinkberg

Ok folks, this morning I received a payment of £390 from SP which is roughly the amount that they owe me.  There’s no invoice yet so can’t check against  meter readings.  And it’s not recorded in MINFO which is odd.  I urge everyone to complain via the ombudsman and persist with it.  It takes time but in the end I got a compensation payment of £150 and an apology.  I have actually started the process of moving to Octopus as I was starting to doubt I’d get the SEG money owed.  So, this relates to export from July 2022 to date.  Good luck everyone. 

Seabrook18

Hi - below are some facts about my experience with Scottish Power's SEG scheme, I'll let you draw your own conclusions:

I first applied in May 2022. I am yet to receive any payment. I estimate I have exported around £530 of electricity in that time. 

I've been asked to supply my bank details on three separate occasions. Each time I have responded promptly with the information in the required format. I've queried why this data has been asked for on multiple occasions but received no answer.  

An export MPAN was registered and shared with me by Scottish Power in Sept 2022 but I was then told via email in Feb 2023 from Scottish Power that they would be registering another MPAN - I asked why but received no response. 

As others have noted, the UK 0800 number either involves a long wait or sometimes does not accept calls. When I have spoken to someone I have been told just to sit tight and wait, the applications seem to be processed elsewhere (overseas?).

A emailed clarification request for access to MINFO (my question was not covered in the guidance) took almost 4 months to get a response, following several chase-ups.

Scottish Power's email and telephone customer care are unable to assist. They send you to the 0800 number or to the seg@scottishpower email address, which takes months to respond (if at all). 

My first complaint (via email) merely resulted in a response that I should call the 0800 number and email seg@scottishpower. I'm awaiting a response to my second complaint (made via letter). 

It's great to hear from the poster above of success via the Ofgem route - useful to know. 

Bagatelle1890

Tiggermad said:

I've finally managed to register on the portal and am now waiting for the bank statement to be validated. Our first 6 month payment is due in October. I'm planning on claiming the payment for the last 6 months and then moving to Octopus.

Hi

I'm still waiting for the promised MINFO email... How long after MPAN registration did you have to wait before getting that essential MINFO registration information? I've emailed SP to ask but they don't reply.

MrsBagpuss_2

WillyWinkberg said:

Ok folks, this morning I received a payment of £390 from SP which is roughly the amount that they owe me.  There’s no invoice yet so can’t check against  meter readings.  And it’s not recorded in MINFO which is odd.  I urge everyone to complain via the ombudsman and persist with it.  It takes time but in the end I got a compensation payment of £150 and an apology.  I have actually started the process of moving to Octopus as I was starting to doubt I’d get the SEG money owed.  So, this relates to export from July 2022 to date.  Good luck everyone. 

Well done @WillyWinkberg - that's fantastic news!

I am not exporting anything at the moment so not too concerned about waiting to move to Octopus for the SEG (Octopus are already my supplier for gas and electricity). It's probably not a surprise but I haven't been paid for what I exported to SP from March 2023 (when I had the solar PV installed) to date.

The problem I had with the Ombudsman was then when I filled in the questions to enter the details of the case it said they couldn't help me and my case was closed before I'd even started.  I think the problem question may have been regarding the term "supplier" that I answered.  I will try one more time to phone them and see about opening another case. Anyone else had success with the Ombudsman route?

debitcardmayhem

MrsBagpuss_2 said:

WillyWinkberg said:

Ok folks, this morning I received a payment of £390 from SP which is roughly the amount that they owe me.  There’s no invoice yet so can’t check against  meter readings.  And it’s not recorded in MINFO which is odd.  I urge everyone to complain via the ombudsman and persist with it.  It takes time but in the end I got a compensation payment of £150 and an apology.  I have actually started the process of moving to Octopus as I was starting to doubt I’d get the SEG money owed.  So, this relates to export from July 2022 to date.  Good luck everyone. 

Well done @WillyWinkberg - that's fantastic news!

I am not exporting anything at the moment so not too concerned about waiting to move to Octopus for the SEG (Octopus are already my supplier for gas and electricity). It's probably not a surprise but I haven't been paid for what I exported to SP from March 2023 (when I had the solar PV installed) to date.

The problem I had with the Ombudsman was then when I filled in the questions to enter the details of the case it said they couldn't help me and my case was closed before I'd even started.  I think the problem question may have been regarding the term "supplier" that I answered.  I will try one more time to phone them and see about opening another case. Anyone else had success with the Ombudsman route?

Have you been issued with an export MPAN?