Scottish Power and SEG

[Deleted User]

When i switched companies they messed up my leaving figures, which ive been stuck with since. 

The gaining supplier’s data collector determines the switch reading that is passed to both suppliers by an industry data flow. Both suppliers are required to use this reading to open and close accounts.

Tiggermad

I've finally managed to register on the portal and am now waiting for the bank statement to be validated. Our first 6 month payment is due in October. I'm planning on claiming the payment for the last 6 months and then moving to Octopus.

billymc99

RAB1967 said:

I may be wrong, but I assume that Scottish Power are obliged to take part in the Smart Export Guarantee scheme. However, whilst they may have no option but to be part of the scheme, they appear to want to minimise the number of customers who are actually able to navigate their way through the application process. I wonder how many customers have become so frustrated by this process and Scottish Power’s lack of customer service that they have simply given up? Is this the aim of Scottish Power? In my case I was actually able to get set up on the scheme, and submit an export reading. However, if I though that was the end of my troubles with Scottish Power I was mistaken. I had to chase them for the payment, which in the end took almost 2 months to be received (I was told payment should be made within 2-4 weeks), and having received payment I found out they were paying me at the lower tariff (I should be getting 15p p/kw, having purchased the panels via Scottish Power). Now 6 weeks on from contacting them regarding this and having emailed and called half a dozen times I’m no further forward. It looks like they want me to give up on this and simply accept that I’m going to get paid at the lower tariff. I’ve been told this morning that they are still looking into this. I did ask why this was given that they have all the information showing that I purchased the panels through Scottish Power. Their answer was that I should call back in a fortnight! 

Have to agree Scottish Power have made the whole process close to impossible to navigate. Registering the system was fiendishly difficult having to cross reference multiple documents. Contacting a human for any kind of help is hopeless also. No published email address or phone number. When I did eventually get an email address my correspondence was ignored. Eventually managed to record a meter reading on-line... Or so I thought. A month later when I managed to speak to someone I was told the reading had not been received. My advice would be to not bother with SEG or certainly not with Scottish Power. Get yourself some batteries instead.

WillyWinkberg

As per my previous posts, I complained to the energy ombudsman about Scottish power and they have found in my favour.  SP have been ordered to pay the monies due which is around £350 and also provide a notional compensation payment.  SP didn’t engage with the ombudsman, which is a regulatory requirement on their part, so it will be interesting to see how this pans out.  SP have been ordered to provide the money by the end of October.  If lots of others complained to the ombudsman too it would the regulator see what’s going on do something about it.  

RAB1967

This is probably a really stupid question given everyone’s issues in getting set up on SEG with Scottish Power, but has anyone successfully set up on MINFO, submitted a meter reading and then been able to view the details of the payment in MINFO? My understanding was that MINFO would show details of payments already made and payments due where a meter reading has been submitted and an invoice has been raised? I’ve submitted one meter reading so far (which Scottish Power took 8 weeks to make the payment). They paid me at the wrong tariff. I’ve since spent the 3 months trying to get this resolved and was finally told on the 5th September that a new invoice had been raised for the shortfall. Unsurprisingly no payment has been received for this and I can’t see the invoice in MINFO. I also can’t see the invoice for the payment that has been received. I’ve tried looking at the MINFO guide online, but can’t see where I’m going wrong. 

MrsBagpuss_2

Well I've just had an email - unbloodybelievable! Will the grief never stop.  I got nowhere with the Ombudsman as SP are not my supplier, I am only exporting to them.

Dear (Removed by Forum Team),

Thank you for providing your export meter reading online.

The reading you have provided is higher than expected based on your installed capacity. Please ensure that the meter reading taken is for Export and not the Import element of the meter. For information on how to read your meter to obtain the Export reading please visit the Scottish Power website https://www.scottishpower.co.uk/energy-efficiency/smart-export-guarantee. 

In order to validate your reading, we require a photo as evidence of the export reading. Please ensure the photo clearly shows both the reading and meter serial number.  Unfortunately, until this is received, and we can validate the meter reading no payment will be issued to you.

If you can send the photo to SEG@Scottishpower.com and we will update the details and process for payment or come back to you in there are any further issues with the meter reading.

Good job I anticipated issues and took photos that day I took the reading! 

WillyWinkberg

MrsBagpuss_2 said:

Well I've just had an email - unbloodybelievable! Will the grief never stop.  I got nowhere with the Ombudsman as SP are not my supplier, I am only exporting to them.

Dear (Removed by Forum Team),

Thank you for providing your export meter reading online.

The reading you have provided is higher than expected based on your installed capacity. Please ensure that the meter reading taken is for Export and not the Import element of the meter. For information on how to read your meter to obtain the Export reading please visit the Scottish Power website https://www.scottishpower.co.uk/energy-efficiency/smart-export-guarantee. 

In order to validate your reading, we require a photo as evidence of the export reading. Please ensure the photo clearly shows both the reading and meter serial number.  Unfortunately, until this is received, and we can validate the meter reading no payment will be issued to you.

If you can send the photo to SEG@Scottishpower.com and we will update the details and process for payment or come back to you in there are any further issues with the meter reading.

Good job I anticipated issues and took photos that day I took the reading! 

Hi, I’ve been fine with ombudsman in regards Scottish power.  They too are not my supplier and I was able to raise a complaint through them.  

MrsBagpuss_2

Thanks @WillyWinkberg that's handy to know, I might try and open up another case then - the first one I put on got assigned to British Gas and then when I followed up with some questions I was told I just had to fill in the case details and it was promptly closed!

MrsBagpuss_2

This morning:

"Sorry for the late in our response.

We are working in your SEG Application and generating the payment for you. We are experiencing some problems but it should be ok really soon.

Many thanks for your patience.

Regards,

Juan

SEG Team

ScottishPower"

*sigh* 

MikeyPGT

They really are beyond a joke.