Scottish Power and SEG

MrsBagpuss_2

Aha, thanks @jbar08

Well I will wait in further anticipation then! I am 5 months since application...

I have been taking photos and I will definitely be taking another photo just in case on the day!

Have you actually received money from SP?

parnellx

I applied for SEG from Scottish power in March and also finally received the 'we're doing a data cleanse and now please set up your MINFO' last bank holiday Monday. I guess they sent these out on mass.

Does anyone have any indication on how long it takes from submitting all the bank details and having it approved to move on to the next step?

As soon as I finally get a payment out of Scottish power for 2500kwh of electric I'll be moving to octopus 

MrsBagpuss_2

@parnellx ditto!

MrBic

I’ve been battling away with SP to get my FIT established. They don’t make it easy do they.

Managed to register on the portal but now stuck on entering my bank details. Been asked to attach a 'CERTIFICADO BANCARIO' despite the “guide” stating that this is only required for spanish accounts! Attached a redacted copy of a bank statement but just had an email rejecting this.

How did you complete setting up your bank details? I’ve emailed SP for advice several times but no reply forthcoming.

Any suggestions please?

[Deleted User]

I’ve been battling away with SP to get my FIT established.

I think that you mean SEG. The FIT Scheme was closed to new some applicants some years ago.

parnellx

MrBic said:

I’ve been battling away with SP to get my FIT established. They don’t make it easy do they.

Managed to register on the portal but now stuck on entering my bank details. Been asked to attach a 'CERTIFICADO BANCARIO' despite the “guide” stating that this is only required for spanish accounts! Attached a redacted copy of a bank statement but just had an email rejecting this.

How did you complete setting up your bank details? I’ve emailed SP for advice several times but no reply forthcoming.

Any suggestions please?

Oh dear. You'll never receive a reply to their emails. If you try phoning they'll just tell you they don't have any access to the application and you can't speak to the people that do and neither can they. You're basically stuck. 
The whole process is a joke!

MrsBagpuss_2

@MrBic I got another guide to follow but you can't make attachments to these posts as far as I can tell.  The guide they sent me had screenshots and was quite detailed - as is necessary!

At the start of the guide it says:

Before proceeding with the MINFO registration you need to have the following information

available to input or/and upload to the Portal

 The Vendor/Supplier Number

 A digital copy of your bank statement – this must clearly show your Name, Address,

Account Number and Sort Code

 Access to the email account you provided on your SEG Application or FIT documents –

PIN details are sent to this account and are only valid for 5 minutes

It sounds like you have managed to get this far with all the PINs and nonsense so this is pasted from the document I have and the corresponding screenshot shows the "certificado bancario" bit

You can now enter your sort code and account number, it is important that you have your Bank

Statement available for upload at this stage. Once you have updated your details and loaded

the Bank Statement, please select Validate request
Please note, the supported file formats: .doc, .docx, .jpg, .jpeg, .icon, .bmp, .tiff, .gif,

.png, .img, .pdf and .ppt. The maximum size for each file is 3 Mb.
Once you have completed all the fields that you want to update or modify and

have attached the required supporting documentation, you must validate the

modification request before it can be sent.

At this point, the system will automatically perform the mandatory, validity and

consistency checks of the data entered. If any discrepancy found, it will display an

error message indicating the corrections to be made (missing mandatory data, missing

support documentation, formats incorrect, incorrect applicant details etc).

If the request is correct, “request validated correctly will be displayed” and you will be

able to then click “Send request” and you will see the confirmation and request number.

MrsBagpuss_2

@jbar08

Tomorrow is the day for entering the meter reading.  I did get the email:

Your first payment is due 6 months after the opening meter reading you provided on your application.  When your due date arrives, please visit the following link: https://account.scottishpower.co.uk/seg-meter-readings-reference to enter your EXPORT reading.

You will need to input your Meter Serial Number and your Reference number (Export MPAN number) as quoted above.  You will be redirected to a screen to input your read value and date of read (*). 

(*) Please note, you need to provide all digits from the meter reading, prior to the decimal please i.e. 00100.  The reading will be validated against your previous reads before payment is issued.  Please be aware that we can request photographic evidence of your meter reading at any time, this will always be requested if the reading provided is out with our expected tolerance levels or is inconsistent with previous readings.  This could result in us withholding payment until the evidence is received and validated.

MrBic

MrsBagpuss_2 said:

@MrBic I got another guide to follow but you can't make attachments to these posts as far as I can tell.  The guide they sent me had screenshots and was quite detailed - as is necessary!

It sounds like you have managed to get this far with all the PINs and nonsense so this is pasted from the document I have and the corresponding screenshot shows the "certificado bancario" bit

You can now enter your sort code and account number, it is important that you have your Bank

Statement available for upload at this stage. Once you have updated your details and loaded

the Bank Statement, please select Validate request

Please note, the supported file formats: .doc, .docx, .jpg, .jpeg, .icon, .bmp, .tiff, .gif,

.png, .img, .pdf and .ppt. The maximum size for each file is 3 Mb.

Once you have completed all the fields that you want to update or modify and

have attached the required supporting documentation, you must validate the

modification request before it can be sent.

At this point, the system will automatically perform the mandatory, validity and

consistency checks of the data entered. If any discrepancy found, it will display an

error message indicating the corrections to be made (missing mandatory data, missing

support documentation, formats incorrect, incorrect applicant details etc).

If the request is correct, “request validated correctly will be displayed” and you will be

able to then click “Send request” and you will see the confirmation and request number.

Thanks for this - much appreciated. I’ve got my request number - hopefully I’ll get the acceptance email too!

Mommasue

I was a scottish power customer for 2 years. Waste of space. Was talked into the premium package, which turned out to be highest price and no advantage for me. Sweet talked into it by the cimmission earning telephonist. When i switched companies they messed up my leaving figures, which ive been stuck with since. 
They missed a digit which meant it looked as if id used enough electricity to power a full blown shopping mall for a month! 
It really beggars belief that these goons dont look at figures and accept its not feasible!!!
Im with octopus now, moved by co-op energy when they shut down, never had it so good. No stress, fairly priced, ie they never charge the extra, always apply a cut.