Scottish Power and SEG

MrsBagpuss_2

debitcardmayhem said:

MrsBagpuss_2 said:

WillyWinkberg said:

Ok folks, this morning I received a payment of £390 from SP which is roughly the amount that they owe me.  There’s no invoice yet so can’t check against  meter readings.  And it’s not recorded in MINFO which is odd.  I urge everyone to complain via the ombudsman and persist with it.  It takes time but in the end I got a compensation payment of £150 and an apology.  I have actually started the process of moving to Octopus as I was starting to doubt I’d get the SEG money owed.  So, this relates to export from July 2022 to date.  Good luck everyone. 

Well done @WillyWinkberg - that's fantastic news!

I am not exporting anything at the moment so not too concerned about waiting to move to Octopus for the SEG (Octopus are already my supplier for gas and electricity). It's probably not a surprise but I haven't been paid for what I exported to SP from March 2023 (when I had the solar PV installed) to date.

The problem I had with the Ombudsman was then when I filled in the questions to enter the details of the case it said they couldn't help me and my case was closed before I'd even started.  I think the problem question may have been regarding the term "supplier" that I answered.  I will try one more time to phone them and see about opening another case. Anyone else had success with the Ombudsman route?

Have you been issued with an export MPAN?

@debitcardmayhem - yes I have an export MPAN

MrsBagpuss_2

Right, well I told SP that I was going to open a case with the Ombudsman.  I opened a case with the Ombudsman, in fact a nice bloke called me up yesterday afternoon to say that SP now have 14 days to give their evidence to the Ombudsman.

And I've just received this from SP this morning:

Dear Customer ,

Thank you for your email.

We acknowledge receipt of your bank data and can confirm that it has been successfully submitted for you.

Payment will be received by your nominated bank account within the next two weeks.

Yours sincerely,

Antonio

SEG Team

ScottishPower

I'll keep you all posted but hopefully this is what it takes to get paid! @WillyWinkberg did the Ombudsman decide you should have the compensation or did SP offer it in the process?  Did the compensation payment go to your bank account that you registered in MINFO?

simonp

grrrr another unhappy Scottish Power SEG customer.

Solar installed in April, finally got MPAN in October, submitted first reading in November, was asked to provide photo evidence, registered with MINFO (horrific system) and STILL waiting on payment

I believe I can't switch to another provider (Octopus) as my old smart meter would become dumb and therefore not suitable for SEG?

Trapped with an awful provider

debitcardmayhem

simonp said:

grrrr another unhappy Scottish Power SEG customer.

Solar installed in April, finally got MPAN in October, submitted first reading in November, was asked to provide photo evidence, registered with MINFO (horrific system) and STILL waiting on payment

I believe I can't switch to another provider (Octopus) as my old smart meter would become dumb and therefore not suitable for SEG?

Trapped with an awful provider

What makes you think it will become dumb

Alnat1

simonp said:

grrrr another unhappy Scottish Power SEG customer.

Solar installed in April, finally got MPAN in October, submitted first reading in November, was asked to provide photo evidence, registered with MINFO (horrific system) and STILL waiting on payment

I believe I can't switch to another provider (Octopus) as my old smart meter would become dumb and therefore not suitable for SEG?

Trapped with an awful provider

Your smart meter will be fine, get switching before the sun comes out properly in March

Slinky

We have solar and batteries.I switched from EDF to Octopus with no problem.  Happily saving money with their smarter tariffs. 

simonp

Oooh interesting. I have a first generation smart meter and was told that if I moved to another provider it would become a 'dumb' smart meter. Has this changed?

From Octopus (I have a SMETS1 smart meter):

Will my smart meter stay smart?

We can connect to any SMETS2 smart meter and some SMETS1 smart meters (those made by the brand SecureTM). We will automatically try to connect after you've switched but may still ask you to send your first set of meter readings manually.

If we are unable to connect to your SMETS1 meter, it will become 'dumb' and work like a normal meter so you'll need to give us manual meter readings. Across the industry, SMETS1 meters are in the process of being upgraded to stay smart when you switch supplier. We will be in contact to let you know when we're making your meter smart again.

debitcardmayhem

Well I moved from Ovo to Octopus, with L&G smets1 meters, and they can read my meters, but the gas one is very intermittent. But they can read my export/import registers fine for electricity 

Slinky

simonp said:

Oooh interesting. I have a first generation smart meter and was told that if I moved to another provider it would become a 'dumb' smart meter. Has this changed?

From Octopus (I have a SMETS1 smart meter):

Will my smart meter stay smart?

We can connect to any SMETS2 smart meter and some SMETS1 smart meters (those made by the brand SecureTM). We will automatically try to connect after you've switched but may still ask you to send your first set of meter readings manually.

If we are unable to connect to your SMETS1 meter, it will become 'dumb' and work like a normal meter so you'll need to give us manual meter readings. Across the industry, SMETS1 meters are in the process of being upgraded to stay smart when you switch supplier. We will be in contact to let you know when we're making your meter smart again.

Ours are SMETS2 meters

EdTed

I have now been trying to get through the Scottish Power SEG process for 6 months in order to get the SEG payments they promised. We are at the stage now where SP are claiming that their MINFO process is faulty with a so called 'technical issue' and that they cannot provide me with the connection to complete my bank details for payment of my exported electricity. It seems very suspicious that their technical system worked very well  when they invoiced me for nearly £7k.  But now I want to get something from the SEG process, their IT systems have 'broken'.
I've phoned numerous times only to be told, we don't know what the issue is so can't help!!  I have also sent complaints into SP and also to the CEO Keith Anderson who has (yes you guessed it) failed to even respond. However they are very good at sending out automated responses pretending that these go towards ticking their response rate tick boxes. That's what SP calls customer service. I call it despicable! Scotish Power should be hanging their heads in shame.