Scottish Power and SEG

MrsBagpuss_2

@simonp my partner had a dumb smart meter and moved to Octopus and they were able to make it smart again.  I think it depends on the model.  

I'd say Octopus are pretty good at installing smart meters too so you could get a new one anyway.  They installed a gas smart meter for me yesterday after last year British Gas sent TWO installers at the same time to install smart meters and they could only manage to do the electric one (and even then they put thingy that the inverter uses back on the wrong way!)

Meanwhile back to Scottish Power and the never coming SEG payment this came today:

Dear Miss Flynn,

Thank you for your email and please accept my apologies for the delay in responding.

We don't appear to have received a previous reading for payment. Could you submit a current reading using the following link please:

Could not make it up.  How could they challenge the reading I gave them by asking for photographic evidence if they now say they haven't received it in the first place.  Well I'll enjoy submitting that again tomorrow with screen shots and a photograph to add to my case with the Energy Ombudsman.

malct

And i thought that i was the only one  ;-(  Looks like a lot of people are having issues with Scottish power, I signed up last April and gave my meter reading, It states on their website that it may take 6 weeks to get a reply but if successful i would be paid from the day that i applied for SEG with SP..   after 2 months i heard nothing and i believe it was 4 months when i finally received a email telling me that i was successful.

With my Fixed rate import with Sainsburys energy coming to an end in October i had made the decision that i was going to go with Octopus for my import and to change the export from Scottish power to octopus for SEG, I applied to switch my SEG mid October and after lots of emails and phone calls i received a email on the 5th Jan SP finally closed my account and like i say that's after loads of emails and phone calls to SP Call center who are dealing with lots of complaints , So better to stay calm and maybe they will be more helpful, But its not the case because all emails go to the offices in Spain and i only found this out by repeatedly asking where is the back room which they refer to when escalating, I asked a number of times where is the back room, But no one could tell me and i was asking, Well is it the same building and i finally found out today that its in Spain.

So i am now in a position that my SP account is now closed but Octopus still cant connect due to the ongoing wait for the following "     Could you please have them apply settlement parameters and an energisation status to the MPAN, so that we can re-apply for the switch? This should be quite straightforward and should be able to be achieved through a D0205 industry flow. It's something that only the current supplier of an MPAN can action.
>> Once they've actioned that, please let us know and we will re-apply for the supply to get your export tariff up-and-running with us. For reference, the export MPAN is 165000XXXXX.  

SP told me today that this has nothing to do with them this afternoon!!!!!!!!  So its now back in the hands of Octopus 

Regards payment , I have been told that it can take 10 weeks for payment to reach me but may be longer.

Honestly, I am 62 years old and this has been the worst company that i have delt with. I will make a formal complaint once i get payment and if the money isn't what i was expecting, Then i will go to the ombudsman  

debitcardmayhem

Spanish: ¿Qué? La computadora dice que no
English: What ? Computer says no

malct

I meant to say, After talking to SP, The guy on the phone says , Before you go, I might have something that your interested in and he tried selling me boiler cover and other household stuff , Because the company owes me money , I kept calm and said no thank you.....  

gefnew

Next Export Exclusive

- We'll reward you with 16.5p per kWh of electricity you export.

- 12-month fixed-term export tariff.

Available to:

- Customers whose electricity is supplied by E.ON Next

OR:

- Customers who bought their solar installation from E.ON Solar but do not have their electricity supplied by E.ON Next .

Slinky

gefnew said:

Next Export Exclusive

- We'll reward you with 16.5p per kWh of electricity you export.

- 12-month fixed-term export tariff.

Available to:

- Customers whose electricity is supplied by E.ON Next

OR:

- Customers who bought their solar installation from E.ON Solar but do not have their electricity supplied by E.ON Next .

Or go with Octopus for 15p and actually get paid for it without any of the hassle seen on this thread.

debitcardmayhem

gefnew said:

Next Export Exclusive

- We'll reward you with 16.5p per kWh of electricity you export.

- 12-month fixed-term export tariff.

Available to:

- Customers whose electricity is supplied by E.ON Next

OR:

- Customers who bought their solar installation from E.ON Solar but do not have their electricity supplied by E.ON Next .

I am happy with Octopus flux, currently 

malct

Or go with Octopus for 15p and actually get paid for it without any of the hassle seen on this thread.

I am trying to go with octopus and they keep coming back to me saying the following "Could you please have Scottish Power apply settlement parameters and an energisation status to the MPAN, so that we can re-apply for the switch? This should be quite straightforward and should be able to be achieved through a D0205 industry flow. It’s something that only the current supplier of an MPAN can action.

Once they’ve actioned that, please let us know and we will re-apply for the supply to get your export tariff up-and-running with us. For reference, the export MPAN isXXXXX

Speaking with Scottish power this morning, They are asking why are Octopus getting me involved when its down to octopus to deal with these issues. 

Scottish power had closed down my account on the 5th Jan and this is after 3 months trying to do the switch.

I have wrote back to octopus this morning with the following

Hi Dan

I have just got of the phone with Scottish power and they are asking the question on why are Octopus getting me involved when Octopus is quite capable of doing this and its only Octopus that has customers phoning up regarding switching customers. 

I had emailed Scottish power on the 5th January asking them the following "Can you please tell me when the payment will be put into my account and the mpan is ready for octopus to connect to"  But on checking, The email has gone missing, So i will need to submit another email but i have been informed that after i spoke with them on the 5th Januray on the phone, They emailed SP in Spain on my behalf.

The guy who i spoke to this morning is the same guy who told me on Monday that everything was good to go for octopus to connect to, I questioned him this morning on this and he was very sheepish and said that this is something that he doesn't get involved in and its down to the "Back room" to deal with  "apply settlement parameters and an energisation status to the MPAN"   Apparently the back room is in Spain.

He has told me to get back in touch with Octopus who she be able to deal with this on my behalf but he also thinks the the back office will have it sorted in 2 weeks since it takes 4 weeks for email to be read.

Regards going to the ombudsman with a complaint, The rules are that i have to write to scottish power with a complaint and with the threat of going to the ombudsman and i have to wait 8 weeks for a reply from Scottish power .

So i am not sure if Octopus can help me on getting connected or just hope that i will get the OKAY in the next 2 weeks. 

Regards

MikeyPGT

malct said:

Or go with Octopus for 15p and actually get paid for it without any of the hassle seen on this thread.

I am trying to go with octopus and they keep coming back to me saying the following "Could you please have Scottish Power apply settlement parameters and an energisation status to the MPAN, so that we can re-apply for the switch? This should be quite straightforward and should be able to be achieved through a D0205 industry flow. It’s something that only the current supplier of an MPAN can action.

Once they’ve actioned that, please let us know and we will re-apply for the supply to get your export tariff up-and-running with us. For reference, the export MPAN isXXXXX

Speaking with Scottish power this morning, They are asking why are Octopus getting me involved when its down to octopus to deal with these issues. 

Scottish power had closed down my account on the 5th Jan and this is after 3 months trying to do the switch.

I have wrote back to octopus this morning with the following

Hi Dan

I have just got of the phone with Scottish power and they are asking the question on why are Octopus getting me involved when Octopus is quite capable of doing this and its only Octopus that has customers phoning up regarding switching customers. 

I had emailed Scottish power on the 5th January asking them the following "Can you please tell me when the payment will be put into my account and the mpan is ready for octopus to connect to"  But on checking, The email has gone missing, So i will need to submit another email but i have been informed that after i spoke with them on the 5th Januray on the phone, They emailed SP in Spain on my behalf.

The guy who i spoke to this morning is the same guy who told me on Monday that everything was good to go for octopus to connect to, I questioned him this morning on this and he was very sheepish and said that this is something that he doesn't get involved in and its down to the "Back room" to deal with  "apply settlement parameters and an energisation status to the MPAN"   Apparently the back room is in Spain.

He has told me to get back in touch with Octopus who she be able to deal with this on my behalf but he also thinks the the back office will have it sorted in 2 weeks since it takes 4 weeks for email to be read.

Regards going to the ombudsman with a complaint, The rules are that i have to write to scottish power with a complaint and with the threat of going to the ombudsman and i have to wait 8 weeks for a reply from Scottish power .

So i am not sure if Octopus can help me on getting connected or just hope that i will get the OKAY in the next 2 weeks. 

Regards

If there was any justice Scottish Power would have their licence to operate revoked - in my experience they really are the worst company in the world to deal with.  I have my doubts that the infamous 'back office' actually exists - when I was having problems with SP customer service told me that they weren't able to get in touch with 'back office' except by e-mail which they may or may not bother to respond to.  I'd second the recomendation to go with Octopus - they do at least seem to be able to communicate internally and externally.

malct

I have written a detailed letter to Scottish power and the SEG Dept explaining what has been going on with dates, People who i have spoken to and i have ended the email with the following  This has gone on long enough and i am giving you 8 weeks notice that i will go to the energy Ombudsman if you have not carried out apply settlement parameters and an energisation status to the MPAN  The 8 weeks will end on the 12th March 2024.  

I have also pointed out the following Can you also give me a full explanation on the payments with the number of KWHs that your paying me for.

I have adding the following from SP Website "Due to the various checks we need to undertake, the processing of your application can up to 8-12 weeks, but don't worry - we'll work from the meter readings you provide as part of your application so you'll not miss out on any payments.""

Please can you deal with this ASAP , This issue is really stressing me out after to constantly worry about what is happening, Having to write emails, trying to deal with your advisors who tell me that to contact the Back room which i believe in Spain and can take up to 8 weeks for a reply,  Loss of earnings from my Solar panels while waiting to switch to Octopus, The list goes on. I am not asking for much, Just to switch from Scottish power to Octopus.

Maybe they will deal with it, But quite honestly , This is the worst company and it could be due to it been a Spanish company who don't give a hoot about the customers in the UK