A previous owner refuses to stop using our address for EVERYTHING!

arghhhh

I've just had a thought. The card we get through the door if we're not in has three options; to leave with a neighbour, a safe place or at our local office - which has been one of three different locations in the past.

Section 2.8 of their general terms and conditions states as you wrote Pollycat, so surely they're contradicting themselves. I can see why postmen and postwomen would not see too big of an issue if the company allows our post to be left with a neighbour, which in a sense she is.

arghhhh

74jax said:

arghhhh said:

Pollycat said:

Help and Support - Personal Customers | Royal Mail Group Ltd

We’re obliged to deliver to the address on an item, and not the name. So there can be situations when we deliver items to your address which aren't in your name, but not the other way round.

We actually saw a poster in the building he's going to today that said this. There are at least two postmen and one postwoman that do this for her. The postwoman only started a few months ago and she came to my house, knocked on the door and told me that she thinks she game me a parcel for the woman we have issues with. I'm guessing that she had pulled her over to enquire and tell her how things are done around here. I told the postwoman that she is using our address and we're not ok with that and she asked me for the parcel again! It really makes you question your sanity when everyone else is acting like you're wrong. It's because of them handing her 'HER' mail that our mail ended up in her hands and she could of got hold of anything now. My husband's setting off in about 10 minutes, but it's a two hour round trip.

I've read this thread from the start, I've not commented as everyone else has covered anything I'd say, but I wanted to comment to offer my 'support'. There's nothing wrong with your sanity in this, if it is how you have said, it is the others enabling her.
Before reading this, I'd never have thought this could go on for years and years. And it's a credit you have lasted as long as you have. 
I honestly hope you get something sorted in 2022, fraud is made out to be so big these days but perhaps because the police don't (can't) do anything.
If you need to vent, do it here, don't let her get to you. You are right, she is wrong. 

Thank you. There's so much more to this story, but it would give my location away and some of it sounds unbelievable as most of this situation feels like that at times. It was the DBS check for her, slipping through into our mail that made this a bit scarier. Why would you do that if you had nothing to hide. 

kimwp

arghhhh said:

74jax said:

arghhhh said:

Pollycat said:

Help and Support - Personal Customers | Royal Mail Group Ltd

We’re obliged to deliver to the address on an item, and not the name. So there can be situations when we deliver items to your address which aren't in your name, but not the other way round.

We actually saw a poster in the building he's going to today that said this. There are at least two postmen and one postwoman that do this for her. The postwoman only started a few months ago and she came to my house, knocked on the door and told me that she thinks she game me a parcel for the woman we have issues with. I'm guessing that she had pulled her over to enquire and tell her how things are done around here. I told the postwoman that she is using our address and we're not ok with that and she asked me for the parcel again! It really makes you question your sanity when everyone else is acting like you're wrong. It's because of them handing her 'HER' mail that our mail ended up in her hands and she could of got hold of anything now. My husband's setting off in about 10 minutes, but it's a two hour round trip.

I've read this thread from the start, I've not commented as everyone else has covered anything I'd say, but I wanted to comment to offer my 'support'. There's nothing wrong with your sanity in this, if it is how you have said, it is the others enabling her.
Before reading this, I'd never have thought this could go on for years and years. And it's a credit you have lasted as long as you have. 
I honestly hope you get something sorted in 2022, fraud is made out to be so big these days but perhaps because the police don't (can't) do anything.
If you need to vent, do it here, don't let her get to you. You are right, she is wrong. 

Thank you. There's so much more to this story, but it would give my location away and some of it sounds unbelievable as most of this situation feels like that at times. It was the DBS check for her, slipping through into our mail that made this a bit scarier. Why would you do that if you had nothing to hide. 

Potentially just denial that she lost her house.

arghhhh

kimwp said:

arghhhh said:

74jax said:

arghhhh said:

Pollycat said:

Help and Support - Personal Customers | Royal Mail Group Ltd

We’re obliged to deliver to the address on an item, and not the name. So there can be situations when we deliver items to your address which aren't in your name, but not the other way round.

We actually saw a poster in the building he's going to today that said this. There are at least two postmen and one postwoman that do this for her. The postwoman only started a few months ago and she came to my house, knocked on the door and told me that she thinks she game me a parcel for the woman we have issues with. I'm guessing that she had pulled her over to enquire and tell her how things are done around here. I told the postwoman that she is using our address and we're not ok with that and she asked me for the parcel again! It really makes you question your sanity when everyone else is acting like you're wrong. It's because of them handing her 'HER' mail that our mail ended up in her hands and she could of got hold of anything now. My husband's setting off in about 10 minutes, but it's a two hour round trip.

I've read this thread from the start, I've not commented as everyone else has covered anything I'd say, but I wanted to comment to offer my 'support'. There's nothing wrong with your sanity in this, if it is how you have said, it is the others enabling her.
Before reading this, I'd never have thought this could go on for years and years. And it's a credit you have lasted as long as you have. 
I honestly hope you get something sorted in 2022, fraud is made out to be so big these days but perhaps because the police don't (can't) do anything.
If you need to vent, do it here, don't let her get to you. You are right, she is wrong. 

Thank you. There's so much more to this story, but it would give my location away and some of it sounds unbelievable as most of this situation feels like that at times. It was the DBS check for her, slipping through into our mail that made this a bit scarier. Why would you do that if you had nothing to hide. 

Potentially just denial that she lost her house.

My husband thinks she wants it back. She sold the house to pay off debts and now she seems to have some money. I think no matter who bought this house, she was going to hate them.

arghhhh

UPDATE: my husband just phoned and he said that the manager is going to talk to everyone and ask that they only post to the address and double check that, that is what they do. If in continues, the manager said our only other option is to apply for a cease and desist and take legal action against her. We have a crime reference number that will show that she has had at least two warnings over this one issue now, but none of this will show on her DBS check because she had that sent to our address and I think she uses a different name at the place she lives. DBS emailed me earlier this week and said that they are taking action and will be working with me on this matter. I have yet to receive another email from them though. They didn't take a crime reference number from me, so hopefully when they call or email me they'll have a box to type it in because the last person I spoke to said that there was nowhere for her to type it. 

kimwp

It all sounds promising, fingers crossed!

getmore4less

the manager is going to talk to everyone and ask that they only post to the address and double check that, that is what they do. If in continues, the manager said our only other option is to apply for a cease and desist and take legal action against her. 

The post office have said if their workers don't deliver to your address it your problem.

Get that in writing and escalate remind them if it continues they will be the ones the complaint will addressed.

Pollycat

I think you've maybe made a mistake with Royal Mail.
I would have followed the formal complaints route to have an audit trail rather than making a verbal complaint.
I'm sure the postwoman & postmen know what they are doing is against RM rules.

arghhhh

Pollycat said:

I think you've maybe made a mistake with Royal Mail.
I would have followed the formal complaints route to have an audit trail rather than making a verbal complaint.
I'm sure the postwoman & postmen know what they are doing is against RM rules.

Sorry, I don't know what you mean?

Pollycat

arghhhh said:

Pollycat said:

I think you've maybe made a mistake with Royal Mail.
I would have followed the formal complaints route to have an audit trail rather than making a verbal complaint.
I'm sure the postwoman & postmen know what they are doing is against RM rules.

Sorry, I don't know what you mean?

By doing things verbally, you have no proof of what was said.

If you had done an official complaint you would have some proof and RM would have to respond to you in writing.

arghhhh said:

UPDATE: my husband just phoned and he said that the manager is going to talk to everyone and ask that they only post to the address and double check that, that is what they do. If in continues, the manager said our only other option is to apply for a cease and desist and take legal action against her. 

I disagree with this.
If it continues, the manager's only option is to start disciplinary proceedings against the employees who are continuing to break RM's rules.
I would have - in writing - made it clear that these employees are not adhering to RM's rules about delivering mail to the wrong person and that I expect it to stop.