Zog has gone 😢

[Deleted User]

fossman said:

Gerry1 said:

ChaunceyGardiner said:

Great news!

All customers should have now received their Zog final bill

I certainly haven't received mine, and the EDF website still says "Your first bill isn't due yet".

What does the Zog site show?

Thanks for the link, I was with Zog for two years and never knew you could view your account online until today.

My last Zog statement is dated 04/12/2021 and EDF have billed me from 15/12/2021.

Online billing for Zog was in Beta.

Re the period 5th to the 14th December, EDF sent me this last Friday. 

Over the coming weeks EDF will

commence billing the customer

from SoLR date to CoS gain date.

The balance will be uploaded to

their account and customer will be

issued a copy of their EDF bill for

this period. BAU EDF billing

resumes after CoS gain date

Please re-assure customers that

we are doing everything we can to

ensure that a bill is created and will

be uploaded to their accounts

once they become available.

The_Green_Hornet

Tariff details on my online account have been updated to reflect the April price cap.



Seems a bit premature.

casjen

Same here...as long as all bills before April 1 reflect the old cap rate , then all will be well...Though im not holding my breath as my account total has dropped to zero when it had an amount yesterday.

QrizB

casjen said:

Same here...

And me, 7.480p/kWh and 27.22p/day. The website says I'm due a bill in ten days, it will be interesting to see what rates it shows.

Does anyone want to contact them and complain that the tariff has been increased without the required notice?

MaDMaX**

hmmm now seems like i might just for for that fixed deal, seen as its already at that price looking at the above posts!

Patr100

Mine too, they're also  pestering us to increase our DD, if they don't eventually do it automatically.

Patr100

MaDMaX** said:

hmmm now seems like i might just for for that fixed deal, seen as its already at that price looking at the above posts!

Just had a look at EDF fixed rate - £100 exit fee!

MaDMaX**

Patr100 said:

MaDMaX** said:

hmmm now seems like i might just for for that fixed deal, seen as its already at that price looking at the above posts!

Just had a look at EDF fixed rate - £100 exit fee!

indeed, i did see that, i guess my question would be currently where would you be exiting too 

Curiousgirl1

Could be they’re just showing what the new rates are going to be from April so you can compare against the current fixed prices & get in quick before they change them again once the new prices come into effect 

brewerdave

Curiousgirl1 said:

Could be they’re just showing what the new rates are going to be from April so you can compare against the current fixed prices & get in quick before they change them again once the new prices come into effect 

Or it could be that EDF are just as incompetent as BG et al. and are trying to con us into accepting a fix !!