Zog has gone 😢

jobdone1

BUFF said:

casjen said:

Just had a chat and there response is that  the cheque payment refund is only  for anyone that  had an active direct debit with the previous supplier and did not cancel it so that it remains active with us. Tried to explain that isnt what is being said by EDF but wouldn't have it

well, considering that they don't seem to have taken over my Zog DD/credit as of today, that won't fly... 

Yep my DD was active with zog and not transferred. And yep large credit not transferred. Makes me mad. It's winter it's my money to support my winter usage

[Deleted User]

jobdone1 said:

BUFF said:

casjen said:

Just had a chat and there response is that  the cheque payment refund is only  for anyone that  had an active direct debit with the previous supplier and did not cancel it so that it remains active with us. Tried to explain that isnt what is being said by EDF but wouldn't have it

well, considering that they don't seem to have taken over my Zog DD/credit as of today, that won't fly... 

Yep my DD was active with zog and not transferred. And yep large credit not transferred. Makes me mad. It's winter it's my money to support my winter usage

I think that EDF made it clear that there wasn’t a facility that they could use to transfer the DD Mandate from Zog. Credit balances are not transferred to the SoLR from failed suppliers. For this to happen, all consumer credits would have to be held in escrow.  Credit balances are paid out by the SoLR under the Ofgem Consumer Levy scheme.

The_Green_Hornet

Latest updates for customers joining us from Zog Energy

Update 26 January 2022

You should now be in receipt of your final bill from Zog that covers the period up until 4 December 2021. Zog are continuing to support customers with any queries regarding these final bills. We're working with Zog to make sure we can issue credits to any customers who have money owed to them. This is how these credits will be issued:

• Customers who've stayed with us, your credit will be applied to your new EDF account. Don't worry if you can't see this yet, it will take some time
   
• Any customers who left Zog and signed up to another supplier these credits will be sent as a cheque. 
  Please bear with us, these will take some time to work through.

We'll then make sure that you are billed from 4 December 2021 onwards.
 

Setting up your Direct Debit payments with us by 31 January:

When and how can I set up a Direct Debit

• To get started we've set you up as a customer who pays upon receipt of your bill.
• This means you'll be on our cash/cheque tariff. BUT DON'T WORRY– we'll help you set up your Direct Debit and make sure you don't miss out on the lower rates a Direct Debit customer benefits from.
   

So what's next?

• Using the details contained in your Welcome Letter (which contains your EDF account number) you'll be able to set up your online account. This means you'll be able to manage your energy securely via our MyAccount system
   
• Once you've set up your online EDF account – you can track the progress of your switch to us
   
• Once your account is displaying this message 'Woohoo – we're now powering your home! Welcome to EDF,' you can set up your Direct Debit online or by contacting us
   
• Please set up your Direct Debit on or before 31 January 2022 and you're guaranteed the cheaper rate Direct Debit customers benefit from. If you set up your Direct Debit before 31 January 2022, we'll assess your account and credit you back any monies owed

 https://www.edfenergy.com/welcoming-zog-energy-customers

PennineAcute

As my final Zog bill was from 31 October to 4 December, then EDF better bill me from the 5 December.

Poundwize

Received an email from zog demanding payment for the so called final bill. unfortunately there is no mention in the bill that it is the final statement and edf refuse to accept it as a final statement because of this. 

dbks

Poundwize said:

Received an email from zog demanding payment for the so called final bill. unfortunately there is no mention in the bill that it is the final statement and edf refuse to accept it as a final statement because of this. 

Why are you attempting to give your bill to EDF?

The covering email from Zog tells you it's their final bill.

brewerdave

dbks said:

Poundwize said:

Received an email from zog demanding payment for the so called final bill. unfortunately there is no mention in the bill that it is the final statement and edf refuse to accept it as a final statement because of this. 

Why are you attempting to give your bill to EDF?

Presumably to agree final/initial meter reading ??

[Deleted User]

dbks said:

Poundwize said:

Received an email from zog demanding payment for the so called final bill. unfortunately there is no mention in the bill that it is the final statement and edf refuse to accept it as a final statement because of this. 

Why are you attempting to give your bill to EDF?

The covering email from Zog tells you it's their final bill.

I suspect that the concern relates to the opening/closing reading for the 4th December. Without a statement from EDF, I am not sure how it can be checked? EDF's website is not the easiest thing to navigate.

Verdigris

I've been holding off paying Zog's final bill until I see a corresponding opening meter reading and start date from EDF. I don't have great confidence that EDF will get it right.

Verdigris

Update: I've just got a final demand from Zog.

<wearily trudges over to EDF site to doubtless find they'll have done nothing since the last time I looked>