Zog has gone 😢

Foxy16

I gave meter readings on 4th, 15th, 21st & 31st Dec. Early Jan. logged into account to set up direct debit, looked for the pay whole amount monthly option, wasn't one. Spoke to someone on chat, who was able to set this up for me, thought great, looks like this could be easy. Gave a meter reading yesterday, and told my last reading was given on 4th Dec.!!! Would like to know what has happened to all the other readings I gave, I am now not impressed. Just finished sorting out my broadband/phone provider fiasco, that took over 2 months, numerous e'mails, over 30 hrs ringing them, so will be really cheesed off if I have any problems with EDF. 

[Deleted User]

As I feared, EDF is playing games with the Final Billing rules. It has issued a Final Bill based on a reading 7 days before the billing date. It has ignored any correction for DD payments; missed out the period from the 4th to the 14th December, and it has failed to apply any Zog credit. So that people are forewarned, it has also come up with an annual usage estimate 40% higher than it should be. My gas smart meter was installed 14 months and it has ye t to reach the estimated annual usage: it is about 2000kWh short.

Umiamz

[Deleted User] said:

As I feared, EDF is playing games with the Final Billing rules. It has issued a Final Bill based on a reading 7 days before the billing date. It has ignored any correction for DD payments; missed out the period from the 4th to the 14th December, and it has failed to apply any Zog credit. So that people are forewarned, it has also come up with an annual usage estimate 40% higher than it should be. My gas smart meter was installed 14 months and it has ye t to reach the estimated annual usage: it is about 2000kWh short.

I spoke to somebody at EDF who seemed very helpful yesterday over their using '0' as the initial reading in my final bill. She couldn't understand why because they have my initial reading in my account. Anyway, I've to send a couple of readings two days apart (directly to her) and she'll amend everything. They are still waiting for the opening read from Octopus to filter through to them but she assured me that everything will balance out in the end. Time will tell...

[Deleted User]

Umiamz said:

[Deleted User] said:

As I feared, EDF is playing games with the Final Billing rules. It has issued a Final Bill based on a reading 7 days before the billing date. It has ignored any correction for DD payments; missed out the period from the 4th to the 14th December, and it has failed to apply any Zog credit. So that people are forewarned, it has also come up with an annual usage estimate 40% higher than it should be. My gas smart meter was installed 14 months and it has ye t to reach the estimated annual usage: it is about 2000kWh short.

I spoke to somebody at EDF who seemed very helpful yesterday over their using '0' as the initial reading in my final bill. She couldn't understand why because they have my initial reading in my account. Anyway, I've to send a couple of readings two days apart (directly to her) and she'll amend everything. They are still waiting for the opening read from Octopus to filter through to them but she assured me that everything will balance out in the end. Time will tell...

EDF should not have issued a final bill until the industry-validated reading was obtained from Octopus' Data Collector. 

Umiamz

[Deleted User] said:

Umiamz said:

[Deleted User] said:

As I feared, EDF is playing games with the Final Billing rules. It has issued a Final Bill based on a reading 7 days before the billing date. It has ignored any correction for DD payments; missed out the period from the 4th to the 14th December, and it has failed to apply any Zog credit. So that people are forewarned, it has also come up with an annual usage estimate 40% higher than it should be. My gas smart meter was installed 14 months and it has ye t to reach the estimated annual usage: it is about 2000kWh short.

I spoke to somebody at EDF who seemed very helpful yesterday over their using '0' as the initial reading in my final bill. She couldn't understand why because they have my initial reading in my account. Anyway, I've to send a couple of readings two days apart (directly to her) and she'll amend everything. They are still waiting for the opening read from Octopus to filter through to them but she assured me that everything will balance out in the end. Time will tell...

EDF should not have issued a final bill until the industry-validated reading was obtained from Octopus' Data Collector. 

Exactly, but try telling them that!

[Deleted User]

Umiamz said:

Dolor said:

Umiamz said:

Dolor said:

As I feared, EDF is playing games with the Final Billing rules. It has issued a Final Bill based on a reading 7 days before the billing date. It has ignored any correction for DD payments; missed out the period from the 4th to the 14th December, and it has failed to apply any Zog credit. So that people are forewarned, it has also come up with an annual usage estimate 40% higher than it should be. My gas smart meter was installed 14 months and it has ye t to reach the estimated annual usage: it is about 2000kWh short.

I spoke to somebody at EDF who seemed very helpful yesterday over their using '0' as the initial reading in my final bill. She couldn't understand why because they have my initial reading in my account. Anyway, I've to send a couple of readings two days apart (directly to her) and she'll amend everything. They are still waiting for the opening read from Octopus to filter through to them but she assured me that everything will balance out in the end. Time will tell...

EDF should not have issued a final bill until the industry-validated reading was obtained from Octopus' Data Collector. 

Exactly, but try telling them that!

EDF is complying with this SLC:

Provision of final Bill

1. 27.17  Where the responsibility for the supply of gas to a Domestic Customer transfers from the licensee to another Gas Supplier or otherwise terminates, the license must take all reasonable steps to send a final Bill or statement of account of the Domestic Customer’s account within 6 weeks of the supplier transfer or termination of the Domestic Supply Contract.

2. 27.18  Where subsequent information becomes available to correct an error in the final Bill or statement of account issued pursuant to paragraph 27.17, the licensee shall send a corrected Bill or statement of account as soon as reasonably practicable after the subsequent information becomes available.

   
   

   Clearly, by issuing a bill under 27.17 suppliers can avoid the possibility of compensation knowing that they can default to 27.18. This is a particularly poor piece of legislation.

Sterlingtimes

I wonder which company will pay the £200 rebate (loan) where the customer has different gas and electricity suppliers.

brewerdave

Sterlingtimes said:

I wonder which company will pay the £200 rebate (loan) where the customer has different gas and electricity suppliers.

As not everyone has gas ,any reductions (if they happen!) will have to be on leccy bills.

Patr100

EDF Energy to raise energy bills by 54% after UK price cap decision

Well, what a surprise (not!). 

https://www.nasdaq.com/articles/edf-energy-to-raise-energy-bills-by-54-after-uk-price-cap-decision

QrizB

Patr100 said:

EDF Energy to raise energy bills by 54% after UK price cap decision

Well, what a surprise (not!). 
https://www.nasdaq.com/articles/edf-energy-to-raise-energy-bills-by-54-after-uk-price-cap-decision

Time for us to keep our eyes open for a gas fix below 7p/kWh, then!