Zog has gone 😢

Shedman

Well if the chat agent I spoke to a week or so ago is to believed EDF is billing from 15 Dec and the bit from 5 Dec to 14Dec is being generated on Zog's systems (and passed to EDF?) so if that is the case then I suspect it will be ages before we get a proper opening read on EDF site.  I can't say I can really believe that this is actually the way that period will be billed but who knows.  It also begs the question as to how EDF are going to generate the backdated credit after 31 Jan from when we set up DD's if they don't have opening reads yet?

dbks

Verdigris said:

I've been holding off paying Zog's final bill until I see a corresponding opening meter reading and start date from EDF. I don't have great confidence that EDF will get it right.

I refer you to your post in this thread on 21 January 2022 @ 5.38pm

Verdigris said:

Have just received an email from Zog asking for my balance of about a tenner. I'm quite happy to pay them, as their final accounts are accurate, ...

and then again on 26 January 2022 @ 6.11pm

Verdigris said:

I got an email from Zog today asking me to settle my final bill and giving me their account details to do so.

Should I be paying this?

I asked the same, upthread, but got no opinion as to what to do. Thanks for reminding me, though. As it's only about a tenner, in my case, I'm now thinking I'll pay it to Zog and then if EDF charge me for the same gas I'll demand compo!

dbks

Shedman said:

Well if the chat agent I spoke to a week or so ago is to believed EDF is billing from 15 Dec and the bit from 5 Dec to 14Dec is being generated on Zog's systems (and passed to EDF?) so if that is the case then I suspect it will be ages before we get a proper opening read on EDF site.  I can't say I can really believe that this is actually the way that period will be billed but who knows.  It also begs the question as to how EDF are going to generate the backdated credit after 31 Jan from when we set up DD's if they don't have opening reads yet?

I don't believe it either.

Zog had their licence to supply gas revoked with effect from 05:01 on 04 December 2021.

The credit EDF will calculate after 31 Jan, for those who have set up a  DD with them, will presumably be applied for what EDF have billed you for at the time.

Zog created their final bills before Christmas.

markipad

I am also concerned about the handover, particularly regarding dates and readings.

I'm currently in online chat with EDF, who now tell me that the "final bill" from Zog, which Zog sent on 6/1/22, and are chasing today, which bills me up to 4/12/21 is NOT MY FINAL BILL

markipad

Who is right, should we pay ZOG (in administration), or just sit tight?

I thought that the whole idea of a SoLR is that everything is handed over to the new SoLR, and they resolve all this. Why are Zog sending out bills, and chasing them?

markipad

markipad said:

Who is right, should we pay ZOG (in administration), or just sit tight?

I thought that the whole idea of a SoLR is that everything is handed over to the new SoLR, and they resolve all this. Why are Zog sending out bills, and chasing them?

In the chat, with EDF, the advisor said:

"Yoir opening reading is 1,858 and this is your closing reading with zog energy."

 

  Sorry, but that's not right, because ZOG's "final" statement says a much lower figure.

markipad

markipad said:

markipad said:

Who is right, should we pay ZOG (in administration), or just sit tight?

I thought that the whole idea of a SoLR is that everything is handed over to the new SoLR, and they resolve all this. Why are Zog sending out bills, and chasing them?

In the chat, with EDF, the advisor said:

"Yoir opening reading is 1,858 and this is your closing reading with zog energy."

 

  Sorry, but that's not right, because ZOG's "final" statement says a much lower figure.

Chat just ended.  In the opinion of the advisor, all this will be handled by EDF. She recommended that I wait for a while, and see what EDF receive, in the way of final figures.

Surely someone needs to tell ZOG not to be chasing bills!

MWT

markipad said:

Who is right, should we pay ZOG (in administration), or just sit tight?

I thought that the whole idea of a SoLR is that everything is handed over to the new SoLR, and they resolve all this. Why are Zog sending out bills, and chasing them?

Credit owed to customers is the responsibility of the SoLR, amounts owed to the failed supplier are a matter for negotiation between the administrators and the SoLR.

Sometimes they decide to chase their own debts, other times they agree with the SoLR for them to handle it, each one is different...

The_Green_Hornet

dbks said:

The_Green_Hornet said:

brewerdave said:

Latest update from EDF suggests that all Zog customers have had their final bills up to 3rd Dec.
No timescales on applying credits which is annoying as ,I suspect in common with many, I was carrying a credit to cope with Winter costs. After all ,we can't be talking about a huge number as Zog only had 11500 customers!
 I, fortunately, can afford to pay the higher costs for these Winter months ,but I suspect there will be many who will struggle to find the money without the credits.

If you are on Budget Direct Debit you only get billed twice a year so as long as the credit is applied within six months of the contract start date (and something must have gone horribly wrong if it isn't) then there shouldn't be an affordability problem or any need to find the money.

But some people are being told the monthly payment will be reviewed well before 6 months ... and at a time when most people are using most gas.

As already discussed, if you provide a meter reading this will usually result in a new bill, as long as the reading is provided after 28 days of the previous bill or start date.

The 6 month billing only applies as a long stop if you don't give any meter readings, in which case EDF will estimate them.

Well I have just provided my monthly meter reading and, as I suspected, it hasn't resulted in a new bill or a review so I don't know where you have got this information from but it appears to be incorrect.

dbks

The_Green_Hornet said:

dbks said:

The_Green_Hornet said:

brewerdave said:

Latest update from EDF suggests that all Zog customers have had their final bills up to 3rd Dec.
No timescales on applying credits which is annoying as ,I suspect in common with many, I was carrying a credit to cope with Winter costs. After all ,we can't be talking about a huge number as Zog only had 11500 customers!
 I, fortunately, can afford to pay the higher costs for these Winter months ,but I suspect there will be many who will struggle to find the money without the credits.

If you are on Budget Direct Debit you only get billed twice a year so as long as the credit is applied within six months of the contract start date (and something must have gone horribly wrong if it isn't) then there shouldn't be an affordability problem or any need to find the money.

But some people are being told the monthly payment will be reviewed well before 6 months ... and at a time when most people are using most gas.

As already discussed, if you provide a meter reading this will usually result in a new bill, as long as the reading is provided after 28 days of the previous bill or start date.

The 6 month billing only applies as a long stop if you don't give any meter readings, in which case EDF will estimate them.

Well I have just provided my monthly meter reading and, as I suspected, it hasn't resulted in a new bill or a review so I don't know where you have got this information from but it appears to be incorrect.

I got most of the info from the EDF website, and some from postings by others here on MSE.

HTH.

Don't forget it can take upto about 5 days for EDF to produce a bill